Disappearing 401(k) contributions from paycheck

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I have a paycheck billing reminder which enters my paychecks 30 days in advance. I often have to edit the entry in my checking account once my employer makes the actual direct deposit as they often vary by a penny or two due to rounding issues with one of the withholding amounts or some other minor issue. I have a pre-tax deduction set up with a zero Contribution amount and the appropriate Employer Match amount. I have a separate after tax deduction set up for the Employee Contribution. Often I find that the Employee Contribution is not shown in the 401(k) account's register even though it is shown in the paycheck entry in the checking account. Sometimes, if I delete the paycheck entry, copy a different one and put the date of the one I just deleted on it and make any necessary correction, the Employee Contribution amount then shows up, but sometimes not. I have one that is being stubborn at the moment and I cannot get the Employee Contribution amount to show up in the 401(k) account register. How can I fix or work around this very aggravating bug? I'm running Quicken 2015 for Windows.
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Mark Freeman

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Posted 2 years ago

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mshiggins, SuperUser

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Have you tried validating your data?
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Mark Freeman

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Yes, and it comes up clean.
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mshiggins, SuperUser

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I take it you've validated you data prior to today?
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Mark Freeman

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Yes, generally about once a week, when it seems to be acting weird. It often finds repeating qel issues and investment prices in the year 2038. But it finds no issues at the moment (other than the expected future dated transactions from my upcoming paychecks.

It's a shame that there is no credible alternative to Quicken that handles both home finance and investments. I didn't upgrade to 2016 because I heard it was even buggier than 2015 is.

I've been using Quicken since 1999, and it just keeps getting less reliable with every release. I wish they'd stop adding features for a while and just fix all the known bugs.

Now it keeps bugging me to upgrade to 2017 and I just don't see that happening without some reassurance that it isn't worse than what I already have.
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Scott

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I am having the same issue. And after reading this is looks like everyone around may 2017 started having this issue . Quicken please investigate this issue .
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Sheila Murphy

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I see the same problem.  I'm using Quicken 2016.  Now I am seeing then disappear even without editing the paycheck.  Today, they disappeared when I did an online update/sync.
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CaptDan

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Using Quicken 2017, I am experiencing this issue. I have to go back to May 2017 and reopen each paycheck twice to have the balance corrected in the investment account. I validate, with no issues. When I go to reopen my file the next day, the transactions are no longer there, and I have a negative cash balance in my 401(k).
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baelmsc123

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Just upgraded to Quicken 2019 and confirm that this is still an issue.  I've corrected it a number of times by reopening each paycheck twice to get both transactions to show.  Just reset again back about 1.5 years.  Super frustrating.
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Chad Holman

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So still a problem with Quicken 2019...was thinking about upgrading just to solve this annoying imbalance to my 401k account...guess not
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matthew.grubis

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I just had to go back and copy, insert a transaction, paste every paycheck register entry for the past two years. (deleting the old transaction) This has been going on for years and years of Quicken and it's really, really frustrating. Quicken please FIX THIS ISSUE.
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Tom

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Thank you for letting me know that even in 2019, the problem still exists.  I would pay money to fix this and other bugs (Quicken in the background, responding to keystrokes to the programs in the foreground with focus, etc).

I always love their new advertisements -- they claim over 500 customer-requested improvements.  But they never give you the list.  If you click to see what they added, it takes you to the patch list for the prior version. 

https://www.quicken.com/whats-new-quicken

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Joe

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Using Quicken 2017 and experiencing the same problem as described above. Sometimes transaction doesn't post to 401(k) account when I initially enter the Paycheck and other times if you edit the Paycheck transaction to say add a quarterly Employer contribution, the original deposit will disappear from the 401(k) account. To fix it, I have to go back to the Paycheck transaction and enter it again and sometimes twice before deposits will post to 401(k) transaction. This is not a new problem for me as it has happened in prior versions going back several years. Most recently, I edited my Paycheck form and all the deposits for 2017 disappeared. I had to go thru each Paycheck for the entire year and repost them. Very frustrating problem. Not sure why these types of problems go ignored for a year by Quicken as this creates a lousy user experience for those of us that rely on this product not to mention all this rework is a complete waste of time. It would be nice to have a response from Quicken, even if its we're looking in to it.
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Jerry Kezar

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Does the transaction disappear after you do a 'One Step Update'?

I was able to work around the issue by disabling 'Sync to Quicken Cloud' for the account my paycheck was deposited into.

My paycheck is deposited into my checking account. I have an 'Employer Match' contribution that goes into my investment account. When I noticed a missing entry in the investment account, I go to the paycheck deposit in my checking account, open the split transaction window, and 'Enter', to return to the checking account register. This causes the transaction to reappear in my investment account.

At this point, it will remain until I 'Sync to Quicken Cloud' with my checking account. Since I don't use this feature, I disabled it in 'One Step Update' to avoid having this trouble again.
(Edited)
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Stephen Scurria

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this fixed the issue for me also.  i don't use the sync to quicken cloud so this "fixes" it for me
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Mark Freeman

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I don't sync to the Quicken Cloud, but I do download transactions from my checking account at part of the periodic update. Since I have my paycheck automatically entered 30 days in advance, and I download transactions every time I open Quicken, I'm not sure when the entry disappears.
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Craig Shea

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I have the same problem with Quicken 2017, too. In my case, I hooked up my checking acccount so I could get transactions. Then, matching the downloaded transactions to existing transactions in the register caused this issue because some of those transactions happened to be my paychecks. (I've noticed this issue with just doing regular edits to paychecks not related to online transaction matching as well, however).

This is how to "resolve" it--friggin' annoying. In my case, I have a Roth 401(k), so I have the following setup:

Pre-Tax contributions:
My Contribution: 0.00
Employer Contribution: $x.xx (whatever it is)

After-Tax Contriubtions:
My Contribution: $y.yy (whatever it is)

Now, if you edit a paycheck, or do something with online sync, or whatever, transactions disappear. Now go into the paycheck in question (i.e. press the Split button) again, then simply press the Enter button in the dialog. One of the transactions will appear, while the other will not. Go into the paycheck a second time and press the Enter button in the dialog. Now both transactions appear. (NOTE: If you have a standard 401(k) where everything is a pre-tax contribution, you may not need to do this twice.) One other note: Quicken REALLY doesn't like having two paychecks on the same date making a 401(k) contribution, for example, i.e. a bonus paycheck where your employer also makes 401(k) contributions on your bonus. In this case, it's best to enter both paychecks as one combined paycheck (which really screws with your mind when trying to reconcile your checking account statement!). It's so annoying that such a basic feature just PLAIN DOESN'T WORK, as is the case with many things in Quicken. Not happy.
(Edited)
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Craig Shea

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Well, it's sad that they even needed to write a validation check for it in the first place. It's such a basic bug that, frankly, I'm surprised that 1) it exists; and 2) it has existed for so long. If I had to venture a guess, since MS Money went belly up in 2009, the Powers that Be behind Quicken have basically rested on their laurels knowing there wasn't any other game in town. There are others that are coming along (online based, for example), but as I mentioned, none are quite at the feature parity (or beyond) of Quicken proper. Resting on their laurels is no longer an option. And with their new subscription model, this is even more true than ever. So I'm optimistic that we'll see some serious bug squashing--but I won't hold my breath (this bug has already been around for 6 - 7 years!).

Thanks for the tip, though! That could save me quite a bit of time.
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Craig Shea

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Another update on this topic:

Apparently, (at least, in my most recent experience) the transactions only "go missing" if you're entering in historical data--e.g. data greater than 12 mos. old. For example, I was updating some old paychecks from 2016 so that the HSA contributions went into a Savings account to track those contributions.

As expected, unfortunately, my Roth 401(k) contributions were affected. So I had to save each paycheck 3 times to so that the 401(k) contributions all appeared in my Roth 401(k), and now also, the HSA contributions are in the savings account. (NOTE: only the 401(k) contributions were "disappearing" and are affected by these discussions. I.e., the "contributions" into the Savings account representing my HSA does not exhibit "disappearing transactions" when modifying a paycheck.)

However, once I got into the 2017 paychecks (it now being January of 2018), upon editing the paychecks, the 401(k) contributions no longer "disappeared" from the brokerage account. Interesting.

I note here, the similarity between reconciling very old statement (e.g. older than 1 year) and this "disappearing transaction" bug for brokerage accounts. When reconciling old statements, the reconcile dialog will not "prefill" the date for you if the last reconciliation was for over 1 year ago. Once you perform a reconciliation within the last 12 months, Quicken assumes the next reconciliation is for the next month. Dumb, but true.

Not sure if there's any relationship at all--but it is an interesting coincidence nonetheless.

Anyway, at least editing these paychecks was only painful for 2016. :) lol


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Craig Shea

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And unfortunately, I guess I got lucky for the last 10 or 12 paychecks, as now, once again, my 401(k) is being affected. So once again, more non-determinism. Ugh. Oh, and that means, definitely no relationship with that reconciliation weirdness. Oh well. Geez.
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Mark Freeman

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Craig, it isn't only the older paychecks. I have that problem with paychecks just a couple of weeks old.
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Scott

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Craig same issue every check since may is being affected and I do the same thing every time.
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Mark Freeman

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Craig, because my paychecks often vary by a few cents due to rounding issues with tax withholding, I often have to edit the paycheck entry that I have automatically entered. So when I do that may be when one side of a 401(k) part of the entry disappears. I'll have to try re-editing it and see if it magically reappears as you suggest.

And I agree, Quicken gets very confused by a bonus check with 401(k) withholding/matching that is issued on the same date as a paycheck. I've had to deal with that a few times.
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Craig Shea

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Yes, because of the "rounding" issue inherent with taxes (especially), I don't use "automatic entry". But again, anytime your paycheck gets edited for whatever reason, those 401(k) contributions will most likely "disappear" from your investment account, messing up your cash balance. It's fixable, but annoying.

And Quicken now wants us to pay $45/yr (or will it really be $75?) in the _hope_ that they'll actually fix bugs? I don't think so. I'll stick with Quicken 2017 until 2020. By then, either I will have heard that they have indeed begun to fix long-outstanding bugs, or, I will have searched for a comparable replacement (of which, there are none currently that offer the breadth and depth that Quicken now offers however extremely flawed).
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Stephen Scurria

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this is such a pain..i never had this issue before with quicken.

i've had employee 401k and employer matching to 401k setup in my paycheck setup and it all worked fine.  my employer began allowing "roth" contributions to our 401k, so now i have employer "match" as a 401k pretax contribution and then also an after-tax employee contribution to my 401k.  The employee contributions as after-tax disappear but if i edit the check twice (as suggested above) they come back until i one-step update and they are gone again.
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Stephen Scurria

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This reply was created from a merged topic originally titled 401(k) paycheck transactions disappearing.

(Quicken 2018 R6.12 for Windows)

I have a paycheck billing reminder which enters my paychecks 30 days in advance. I often have to edit the entry in my checking account once my employer makes the actual direct deposit as they often vary by a penny or two due to rounding issues with one of the withholding amounts or some other minor issue.

I have a pre-tax deduction set up with a zero Contribution amount and the appropriate Employer Match amount. I have a separate after tax deduction set up for the Employee Roth contributions to my 401(k). Often I find that the Employee Contribution is not shown in the 401(k) account's register even though it is shown in the paycheck entry in the checking account. If I reopen the checks with the missing contributions and hit enter (do this twice) then the contributions will show up in the 401(k) register correctly. This didn't begin happening until this year but I started using Q2018 and this is the first year with Roth contributions to the 401(k) at my company.

I know there was a similar thread about this but that one is closed to replies with no resolution found.
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Quicken Sarah, Official Rep

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Hello Everyone,

Thank you all for taking the time to share your experience regarding the Paycheck Reminders and missing contribution amounts and apologize that this issue has been not only happening but on-going for so long. 

Thanks to the detailed information shared by all of you, I was able to reproduce this issue with my Quicken 2017 and in the newest release of Quicken for 2018 and have opened a ticket with Development for further investigation and resolution.  At this time, it appears that the root cause may be tied to the historical data tables not updating the edits fully or correctly in the backend of the data file.  

I, unfortunately, do not have an estimate on when a fix will be available for this issue but as soon as I receive any information or updates, I'll be back to share.

In the meantime, I did discover a sort-of workaround that might work for those with the more stubborn transactions that don't appear again after editing and entering the reminder transaction again.
  • Delete the already entered reminder transactions and the Paycheck reminder series completely; then recreate the payment reminder series.  Enter the starting date as the first date of the first paycheck you would like to start tracking from, in my case I entered 01/19/2018 (the date of my first paycheck in the year).  
  • Select to "Not enter the Year-to-Date Information" for the paycheck at the end of the Paycheck Wizard set-up process. 
  • Enter the reminders in again, starting with the first reminder (in my case the 01/19/18 reminder). I was then able to edit the already entered transaction without the contribution amounts disappearing from the 401K account register.   
I know this may not be an ideal workaround for some, and in those cases, I would recommend the easiest workaround of deleting the individual reminder transaction and re-entering it, entering the split amounts manually so the contributions post correctly.

I truly appreciate your patience while we investigate this further and work to resolve this bug.  Please let me know if you have any further questions or if you do try the workaround and how it goes.

Thank you,

Sarah
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Mark Freeman

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Sarah,

It's been 7 months since your message and 2 years since I reported this bug. I'm a subscriber running the most current version, and there is still no fix. After driving all competitors (like Microsoft Money) out of the market, it's sad that Quicken feels no obligation to fix a bug that is at the very heart of data integrity for an accounting program. As a professional database administrator, I am particularly offended by this.

Not only do I want a fix that prevents this problem from occurring going forward, I want the file validation feature enhanced to find and correct this error in the existing data.

If anyone is aware of a credible alternative to Quicken, please post about it here -- I'm very interested. [Mint doesn't handle investment accounts and Quicken owns them anyway, so that doesn't count.]
(Edited)
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smayer97 (QM2007, CDN user since '92), SuperUser

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FYI, Mint is owned by Intuit and Quicken was split off from Intuit over 2 years ago. But I do not think that necessarily solves your problem. :-\

(If you find this reply helpful, please be sure to click "Like", so others will know, thanks.)
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Mark Freeman

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Thanks for the clarification. I've heard great things about Mint, but it just doesn't have all the features I need. Maybe someday...
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Chad Holman

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Just joined this website specifically for this problem as it annoys the hell out of me, and somewhat glad I'm not the only one loosing my cool with it.  I've tried everything shared on these threads, and nothing holds the transactions firm since May 2017 to my current paycheck entry.

Sarah - Deleting and re-entering the Paycheck Wizard as you described did not solve this issue, and seeing a post above about Quicken 2019 having the same problem does not give me hope that this is a priority to be fixed.  Any update on Development actually working this problem?

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Scott

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I did the exact same thing but only after a cloud sync with the 401k provider this issue started again not matter what.  So my work around was not to use the paycheck wizard but create my own paycheck transaction as an occurrence.  So the problem lies with  transaction downloads/cloud sync. i can pin point the date it started as after apr 15th or so.  so if there was a code change around that time that will help your R&D.
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Quicken Sarah, Official Rep

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Hi Scott,

I appreciate the additional information and will add that to my open ticket with Development.  

Sarah
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John

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Mine also starts from some time in the last half of April 2017. Happens with 3 different paychecks going to 2 different 401k accounts and different institutions with 2 and 3 different splits into the 401k accounts respectively. The 401k account with 2 splits only holds 1 after an online update (this one does not connect to the 401k financial institution, i enter transaction buys/sells manually) the other 401k account with 3 splits holds 2 after the onestep update (this one does connect to the 401k institution to download transactions). I now have a years worth of negative transactions in both of these accounts hopefully we can get this addressed soon. I can get the transaction entered by going to the paycheck transaction and entering it once more or twice more depending one the number of splits it has to correct. however this is only a temporary fix as once i do a onestep update the 20-30 mins it take to enter the years worth of paychecks is wiped out. Hoping the dev team can fix this soon. It really messes up certain reports.
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Tom

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https://getsatisfaction.com/quickencommunity/topics/roth-401k-with-employer-matching-not-recording-i...

From this post, let's be accurate:
Quicken has not yet updated to account for matching in Roth 401k's that have been around since 2006, which was announced in the Economic Growth and Tax Relief Reconciliation Act of 2001.

I'm not blaming you personally, I'm just frustrated that Quicken knew Roth 401k's were coming for 5 years and didn't that feature in to Quicken 2006.  And now it's been 18 years without a proper fix.  And at least 3 years that the "non-transfer" bug has been on getsatisfaction without resolve.
Also, Quicken has wiped their old help boards in the past.  I'll bet this bug has been around much longer than this thread.

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John Armstrong

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I just discovered this happening with my 401(k) account as well. It is a new issue in my quicken as I don't remember seeing a -$800 contribution balance in my account last month. Now my after tax 401(k) contributions are not transferring correctly to my 401(k) register. If I go back into viewing the paycheck and hit enter, the contribution shows up, but disappears the next time I update/open the file. This contribution correctly transfers to the 401(k) loan account and keeps that updated.

After running the validation, these transactions are listed under "The following transaction(s) involving transfers appear to be damaged.
You should delete them and recreate as appropriate." in the report file.
(Edited)
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baelmsc123

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I have the same issue happening.  Two separate split items in the paycheck going to the same 401K account (employer match + 401K roth) and one of them goes missing.  By opening and closing the paycheck transaction twice it fixes it...temporarily.  It comes back after a cloud sync or update occurs, then it seems to affect the last 18 months of paycheck transactions.  I have the latest Quicken 2018 and on the subscription update service.  So frustrating.  I've had to fix it a number of times and it keeps happening...
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David Severski

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For others like me that are having this problem, do your income numbers wind up correct in the Budget view? If I use the Paychecks -> Net Salary option (Quicken 2017 for Windows), I find that the actual numbers are off by what looks like roughly the 401(k) contribution amounts. Going to detailed view seems to work correctly, but then I have to track taxes, insurance, pre/post tax contributions in my budget, which is a lot of overhead for basic expense projecting.
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Dave Anderer

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Same problem.  Seems to be an interesting toggle case here.  If it is missing, go into the transfer in the paycheck, hit ok, and then hit enter.  That fixes it for me.  Go into the transfer in the paycheck, hit ok, and then hit enter.  Now it is missing again. Again go into the transfer in the paycheck, hit ok, and then hit enter.  It is again fixed.  Repeat as many time as you like...
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Bill

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Same problem as one of the earlier posters: Quicken 2017 R17.4. I have changed employers, added my new employer's 401k account to quicken, added a new paycheck reminder for my new employer. Transfers to the new 401k account using a paycheck transaction for 401k do not have the _401Contrib "hidden" category on a Tax Summary or Tax Schedule report. The previously entered paychecks for my prior employer and my prior 401k account are the showing the _401Contrib category correctly. 

I have tried editing the new paycheck entries and simply pressing enter again, that does not cause any change. I have verified the new 401k account is type "401k or 403b", and has the "tax-deferred" attribute. I have run a validate on my data, and that has not changed anything. I have not tried deleting the paycheck entries and creating a new reminder, as that is a lot of work that I would like to avoid, and am hoping this long standing bug gets fixed.  
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Bill

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I tried to delete the existing paycheck income reminder and existing paycheck entries, then recreate them. The problem is still present....I have found what appears to be a workaround to the problem. I have set the 401k account properties / Tax Schedule / Transfers In to "W-2 Salary or wages, self".  Looking at the Tax Schedule report, the transfers do subtract from my salary category (instead of the _401Contrib category), but the net numbers exported to tax software should be correct. I'll find out when I do taxes this year.....If quicken does ever fix the problem, this workaround may need to be reversed. 
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Mark Stanley

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This reply was created from a merged topic originally titled Paycheck transfer entries not showing in 401(k) account ledger.

Quicken Home & Business 2017
I am having a problem associated with my paycheck transfers to my 401k account.
After I max out my contributions for the year my employer keeps making contributions.
I have a paycheck set up in quicken that includes pre and post tax contributions to my 401k account in quicken. Everything works fine until I have maxed out my contributions late in the year. After that point, when I go to the dialogue box to input $0.00 for my contributions and $X,XXX.XX for my employer's contributions, the employer contributions only show up in my account ledger after I initially enter all my paycheck info. After any synching activity for my accounts, these employer contribution transfers disappear. This only happens when my contribution on the dialogue box is $0.  If I enter a penny, then the transfers work normally, so there appears to be a problem with the employee contribution showing zero.
Anybody else experiencing this??
Any work arounds?
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Greg Scaven

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I am experiencing this problem exactly.  Been going on ever since I maxed out my contributions this year.  I tried entering $0.01 for my contributions as a work-around - but even that did not fix the problem.  
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Michael

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I have this same problem, and my employer provides a shadow "restoration plan" account that the money is diverted to.  I simply let the transaction happen and then (usually sometime in Q4), I simply do an "XOut" for each paycheck to the restoration plan account and declare it not being a disbursement from the IRA.  I've had to do this for about 10 years.  Seems to work well enough - but perhaps I will regret it when it comes time to make withdrawals and this has created a headache for me that I'm not aware of yet.
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Michael

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I am having this problem as well, so there still doesn't seem to be a solution yet.  I'll try the fix that Quicken Sarah suggested but basis the further comments I'm not holding my breath.  Fortunately, it only seems to be my affecting 2018 transactions thus far - and don't remember it occurring with Q2015 before I had to upgrade earlier this year. 

But....this does coincide with the time that I began using Cloud sync and backup versus just retaining my backups on a memory stick so suspect this is part of the problem as many report.  Also, I notice today that some of the transacdtions that were missing that I reentered have been retained, while others that were present are now missing.  It's somewhat appallling that Quicken still hasn't solved what is a very fundamental part of a paycheck transaction for most people.  I hope they are paying attention and that somebody gets a year-end bonus for fixing this problem once and for all!
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matthew.grubis

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Quicken, solve this problem now. This bug is a big deal and takes hours to fix, copying, inserting and pasting paycheck register entries over and over again every time it happens.

Sara from Quicken, please provide a date when this will be resolved!
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rjb

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Someone mentioned that this seems to happen with $0.00 transfers into the 401K, for example at the end of the year when you've maxed things out, when you also have another transfer (like employer transfers or after tax contribs).  
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Mark Freeman

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I find it happens on most any paycheck with a normal Roth contribution and an Employer Match. The only way to enter it is to list the Employee Contribution as zero (because it is a Roth and my contribution is post-tax) in the Pre-Tax entry, and only put an  amount in the Employer match (because the employer match is pre-tax) and then enter a separate after-tax deduction for my contribution amount. If they don't like zero amount entries and non-zero amount entries into the same account, then they should properly support this scenario, which is pretty standard for Roth 401(k) accounts. This bug has existed for the last four years and is still occurring in the most current release. I can't balance my 401(k) accounts for my current or previous two employers due to all the missing transactions, nor can I trust the share amounts for my investments in those accounts..
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rjb

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I wonder if you could enter two offsetting transactions as a workaround?  Add 0.01 as an employee contribution and then another pretax line with a negative 0.01 to offset?
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Stephen Scurria

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This is what I do and it is a viable workaround.
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Greg Scaven

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Just to follow-up on a comment made earlier.  I've found that the problem is solved if you do NOT sync with your Quicken account in the Cloud.  Once I've turned off syncing in the cloud - all of the contributions - both my own and my employers - only need to be entered once - and then are properly saved.  This is a fine solution for me as I have seldom used that Cloud account.  I hope this helpful.  
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Mark Freeman

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I've never synced to the cloud but I've had this problem for many years. There may be more than one cause for this symptom.
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Chad Holman

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I'm cautiously optimistic that turning off all aspects of Quicken Mobile & Web seems to have fixed this for me.  I too did not think I was sync'ing to the cloud, but apparently my Capital One Bank account was. 

Removed Mobile & Web services yesterday, and today my Roth and company match entries are holding after multiple One Step Updates, backups, etc.
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matthew.grubis

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That's absolutely correct for me. With a ROTH 401k with a company match, you must have a $0 PRE tax line in to add the company match. The ROTH 401k contribution is an AFTER tax contribution and the AFTER tax contribution to the 401k is what disappears!
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Sherlock, SuperUser

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I suspect the issue is Quicken doesn’t really support a Roth 401(k) account and you’re attempting to use the traditional 401(k) account support in a manner it wasn’t designed to handle.  My understanding is the pre-tax and after-tax contributions should be tracked separately so I would use distinct accounts.   If you still want to commingle the funds in a common account, I suggest using a separate transfer.
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Mark Freeman

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Sherlock, Roth 401(k) accounts have been available in the tax code since 2006. Surely in the 12 years since then, the developers must have incorporated support for them, although it is obviously not working properly. For them not to properly support them after all this time is almost beyond belief. They provide no documentation on any other way to handle them, so we are left to assume that we are entering the transactions properly.