Disappearing 401(k) contributions from paycheck

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I have a paycheck billing reminder which enters my paychecks 30 days in advance. I often have to edit the entry in my checking account once my employer makes the actual direct deposit as they often vary by a penny or two due to rounding issues with one of the withholding amounts or some other minor issue. I have a pre-tax deduction set up with a zero Contribution amount and the appropriate Employer Match amount. I have a separate after tax deduction set up for the Employee Contribution. Often I find that the Employee Contribution is not shown in the 401(k) account's register even though it is shown in the paycheck entry in the checking account. Sometimes, if I delete the paycheck entry, copy a different one and put the date of the one I just deleted on it and make any necessary correction, the Employee Contribution amount then shows up, but sometimes not. I have one that is being stubborn at the moment and I cannot get the Employee Contribution amount to show up in the 401(k) account register. How can I fix or work around this very aggravating bug? I'm running Quicken 2015 for Windows.
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Mark Freeman

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Posted 2 years ago

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mshiggins, SuperUser

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Have you tried validating your data?
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Mark Freeman

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Yes, and it comes up clean.
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mshiggins, SuperUser

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I take it you've validated you data prior to today?
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Mark Freeman

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Yes, generally about once a week, when it seems to be acting weird. It often finds repeating qel issues and investment prices in the year 2038. But it finds no issues at the moment (other than the expected future dated transactions from my upcoming paychecks.

It's a shame that there is no credible alternative to Quicken that handles both home finance and investments. I didn't upgrade to 2016 because I heard it was even buggier than 2015 is.

I've been using Quicken since 1999, and it just keeps getting less reliable with every release. I wish they'd stop adding features for a while and just fix all the known bugs.

Now it keeps bugging me to upgrade to 2017 and I just don't see that happening without some reassurance that it isn't worse than what I already have.
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Scott

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I am having the same issue. And after reading this is looks like everyone around may 2017 started having this issue . Quicken please investigate this issue .
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Sheila Murphy

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I see the same problem.  I'm using Quicken 2016.  Now I am seeing then disappear even without editing the paycheck.  Today, they disappeared when I did an online update/sync.
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CaptDan

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Using Quicken 2017, I am experiencing this issue. I have to go back to May 2017 and reopen each paycheck twice to have the balance corrected in the investment account. I validate, with no issues. When I go to reopen my file the next day, the transactions are no longer there, and I have a negative cash balance in my 401(k).
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Joe

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Using Quicken 2017 and experiencing the same problem as described above. Sometimes transaction doesn't post to 401(k) account when I initially enter the Paycheck and other times if you edit the Paycheck transaction to say add a quarterly Employer contribution, the original deposit will disappear from the 401(k) account. To fix it, I have to go back to the Paycheck transaction and enter it again and sometimes twice before deposits will post to 401(k) transaction. This is not a new problem for me as it has happened in prior versions going back several years. Most recently, I edited my Paycheck form and all the deposits for 2017 disappeared. I had to go thru each Paycheck for the entire year and repost them. Very frustrating problem. Not sure why these types of problems go ignored for a year by Quicken as this creates a lousy user experience for those of us that rely on this product not to mention all this rework is a complete waste of time. It would be nice to have a response from Quicken, even if its we're looking in to it.
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Jerry Kezar

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Does the transaction disappear after you do a 'One Step Update'?

I was able to work around the issue by disabling 'Sync to Quicken Cloud' for the account my paycheck was deposited into.

My paycheck is deposited into my checking account. I have an 'Employer Match' contribution that goes into my investment account. When I noticed a missing entry in the investment account, I go to the paycheck deposit in my checking account, open the split transaction window, and 'Enter', to return to the checking account register. This causes the transaction to reappear in my investment account.

At this point, it will remain until I 'Sync to Quicken Cloud' with my checking account. Since I don't use this feature, I disabled it in 'One Step Update' to avoid having this trouble again.
(Edited)
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Mark Freeman

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I don't sync to the Quicken Cloud, but I do download transactions from my checking account at part of the periodic update. Since I have my paycheck automatically entered 30 days in advance, and I download transactions every time I open Quicken, I'm not sure when the entry disappears.
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Craig Shea

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I have the same problem with Quicken 2017, too. In my case, I hooked up my checking acccount so I could get transactions. Then, matching the downloaded transactions to existing transactions in the register caused this issue because some of those transactions happened to be my paychecks. (I've noticed this issue with just doing regular edits to paychecks not related to online transaction matching as well, however).

This is how to "resolve" it--friggin' annoying. In my case, I have a Roth 401(k), so I have the following setup:

Pre-Tax contributions:
My Contribution: 0.00
Employer Contribution: $x.xx (whatever it is)

After-Tax Contriubtions:
My Contribution: $y.yy (whatever it is)

Now, if you edit a paycheck, or do something with online sync, or whatever, transactions disappear. Now go into the paycheck in question (i.e. press the Split button) again, then simply press the Enter button in the dialog. One of the transactions will appear, while the other will not. Go into the paycheck a second time and press the Enter button in the dialog. Now both transactions appear. (NOTE: If you have a standard 401(k) where everything is a pre-tax contribution, you may not need to do this twice.) One other note: Quicken REALLY doesn't like having two paychecks on the same date making a 401(k) contribution, for example, i.e. a bonus paycheck where your employer also makes 401(k) contributions on your bonus. In this case, it's best to enter both paychecks as one combined paycheck (which really screws with your mind when trying to reconcile your checking account statement!). It's so annoying that such a basic feature just PLAIN DOESN'T WORK, as is the case with many things in Quicken. Not happy.
(Edited)
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Craig Shea

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Well, it's sad that they even needed to write a validation check for it in the first place. It's such a basic bug that, frankly, I'm surprised that 1) it exists; and 2) it has existed for so long. If I had to venture a guess, since MS Money went belly up in 2009, the Powers that Be behind Quicken have basically rested on their laurels knowing there wasn't any other game in town. There are others that are coming along (online based, for example), but as I mentioned, none are quite at the feature parity (or beyond) of Quicken proper. Resting on their laurels is no longer an option. And with their new subscription model, this is even more true than ever. So I'm optimistic that we'll see some serious bug squashing--but I won't hold my breath (this bug has already been around for 6 - 7 years!).

Thanks for the tip, though! That could save me quite a bit of time.
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Craig Shea

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Another update on this topic:

Apparently, (at least, in my most recent experience) the transactions only "go missing" if you're entering in historical data--e.g. data greater than 12 mos. old. For example, I was updating some old paychecks from 2016 so that the HSA contributions went into a Savings account to track those contributions.

As expected, unfortunately, my Roth 401(k) contributions were affected. So I had to save each paycheck 3 times to so that the 401(k) contributions all appeared in my Roth 401(k), and now also, the HSA contributions are in the savings account. (NOTE: only the 401(k) contributions were "disappearing" and are affected by these discussions. I.e., the "contributions" into the Savings account representing my HSA does not exhibit "disappearing transactions" when modifying a paycheck.)

However, once I got into the 2017 paychecks (it now being January of 2018), upon editing the paychecks, the 401(k) contributions no longer "disappeared" from the brokerage account. Interesting.

I note here, the similarity between reconciling very old statement (e.g. older than 1 year) and this "disappearing transaction" bug for brokerage accounts. When reconciling old statements, the reconcile dialog will not "prefill" the date for you if the last reconciliation was for over 1 year ago. Once you perform a reconciliation within the last 12 months, Quicken assumes the next reconciliation is for the next month. Dumb, but true.

Not sure if there's any relationship at all--but it is an interesting coincidence nonetheless.

Anyway, at least editing these paychecks was only painful for 2016. :) lol


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Craig Shea

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And unfortunately, I guess I got lucky for the last 10 or 12 paychecks, as now, once again, my 401(k) is being affected. So once again, more non-determinism. Ugh. Oh, and that means, definitely no relationship with that reconciliation weirdness. Oh well. Geez.
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Mark Freeman

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Craig, it isn't only the older paychecks. I have that problem with paychecks just a couple of weeks old.
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Scott

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Craig same issue every check since may is being affected and I do the same thing every time.
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Mark Freeman

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Craig, because my paychecks often vary by a few cents due to rounding issues with tax withholding, I often have to edit the paycheck entry that I have automatically entered. So when I do that may be when one side of a 401(k) part of the entry disappears. I'll have to try re-editing it and see if it magically reappears as you suggest.

And I agree, Quicken gets very confused by a bonus check with 401(k) withholding/matching that is issued on the same date as a paycheck. I've had to deal with that a few times.
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Craig Shea

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Yes, because of the "rounding" issue inherent with taxes (especially), I don't use "automatic entry". But again, anytime your paycheck gets edited for whatever reason, those 401(k) contributions will most likely "disappear" from your investment account, messing up your cash balance. It's fixable, but annoying.

And Quicken now wants us to pay $45/yr (or will it really be $75?) in the _hope_ that they'll actually fix bugs? I don't think so. I'll stick with Quicken 2017 until 2020. By then, either I will have heard that they have indeed begun to fix long-outstanding bugs, or, I will have searched for a comparable replacement (of which, there are none currently that offer the breadth and depth that Quicken now offers however extremely flawed).
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Stephen Scurria

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this is such a pain..i never had this issue before with quicken.

i've had employee 401k and employer matching to 401k setup in my paycheck setup and it all worked fine.  my employer began allowing "roth" contributions to our 401k, so now i have employer "match" as a 401k pretax contribution and then also an after-tax employee contribution to my 401k.  The employee contributions as after-tax disappear but if i edit the check twice (as suggested above) they come back until i one-step update and they are gone again.
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Stephen Scurria

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This reply was created from a merged topic originally titled 401(k) paycheck transactions disappearing.

(Quicken 2018 R6.12 for Windows)

I have a paycheck billing reminder which enters my paychecks 30 days in advance. I often have to edit the entry in my checking account once my employer makes the actual direct deposit as they often vary by a penny or two due to rounding issues with one of the withholding amounts or some other minor issue.

I have a pre-tax deduction set up with a zero Contribution amount and the appropriate Employer Match amount. I have a separate after tax deduction set up for the Employee Roth contributions to my 401(k). Often I find that the Employee Contribution is not shown in the 401(k) account's register even though it is shown in the paycheck entry in the checking account. If I reopen the checks with the missing contributions and hit enter (do this twice) then the contributions will show up in the 401(k) register correctly. This didn't begin happening until this year but I started using Q2018 and this is the first year with Roth contributions to the 401(k) at my company.

I know there was a similar thread about this but that one is closed to replies with no resolution found.
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Quicken Sarah, Official Rep

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Hello Everyone,

Thank you all for taking the time to share your experience regarding the Paycheck Reminders and missing contribution amounts and apologize that this issue has been not only happening but on-going for so long. 

Thanks to the detailed information shared by all of you, I was able to reproduce this issue with my Quicken 2017 and in the newest release of Quicken for 2018 and have opened a ticket with Development for further investigation and resolution.  At this time, it appears that the root cause may be tied to the historical data tables not updating the edits fully or correctly in the backend of the data file.  

I, unfortunately, do not have an estimate on when a fix will be available for this issue but as soon as I receive any information or updates, I'll be back to share.

In the meantime, I did discover a sort-of workaround that might work for those with the more stubborn transactions that don't appear again after editing and entering the reminder transaction again.
  • Delete the already entered reminder transactions and the Paycheck reminder series completely; then recreate the payment reminder series.  Enter the starting date as the first date of the first paycheck you would like to start tracking from, in my case I entered 01/19/2018 (the date of my first paycheck in the year).  
  • Select to "Not enter the Year-to-Date Information" for the paycheck at the end of the Paycheck Wizard set-up process. 
  • Enter the reminders in again, starting with the first reminder (in my case the 01/19/18 reminder). I was then able to edit the already entered transaction without the contribution amounts disappearing from the 401K account register.   
I know this may not be an ideal workaround for some, and in those cases, I would recommend the easiest workaround of deleting the individual reminder transaction and re-entering it, entering the split amounts manually so the contributions post correctly.

I truly appreciate your patience while we investigate this further and work to resolve this bug.  Please let me know if you have any further questions or if you do try the workaround and how it goes.

Thank you,

Sarah
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Mark Freeman

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Sarah, I am glad to hear that Quicken is finally taking this issue seriously. As workarounds go, I must say that the prospect of deleting and re-entering my paychecks since 1999 (yes, I've been a customer that long) does not excite me. So I shall continue to suffer with this until there is an actual fix.

So far, every version upgrade has brought features I do not need, along with more bugs in existing functionality. But your email gives me sufficient hope that I will risk upgrading to 2018 from my 2015 despite knowing that this bug still exists in the newer version. I somehow doubt that it will get fixed in an update for 2015.
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Joseph Zona

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I'm using 2016 and still have this error.  It is easy to reproduce.  The problem occured when I set up a paycheck with $0 pretax 401k with my matching.  Then a second post-tax contribution to the same 401k account with the Roth distribution.

Quicken doesn't seem to like 2 depositions the same account, especially when one is for $0.00.  I tried lying to quicken and saying "0.01 cent" pretax hoping it would enter the pretax, the match, and the post-tax 401k....it did not.  Quicken dropped the second (post tax) deposit.
A very easy fix would be to allow Quicken to recognize Roth 401k's exist.  That way I could have a single transaction with matching.
It took Quicken 10 months to acknowledge this bug exists.  It has been 2 months with no fix.  Please give this some level of priority.
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Scott

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I did the exact same thing but only after a cloud sync with the 401k provider this issue started again not matter what.  So my work around was not to use the paycheck wizard but create my own paycheck transaction as an occurrence.  So the problem lies with  transaction downloads/cloud sync. i can pin point the date it started as after apr 15th or so.  so if there was a code change around that time that will help your R&D.
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Quicken Sarah, Official Rep

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Hi Scott,

I appreciate the additional information and will add that to my open ticket with Development.  

Sarah
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John

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Mine also starts from some time in the last half of April 2017. Happens with 3 different paychecks going to 2 different 401k accounts and different institutions with 2 and 3 different splits into the 401k accounts respectively. The 401k account with 2 splits only holds 1 after an online update (this one does not connect to the 401k financial institution, i enter transaction buys/sells manually) the other 401k account with 3 splits holds 2 after the onestep update (this one does connect to the 401k institution to download transactions). I now have a years worth of negative transactions in both of these accounts hopefully we can get this addressed soon. I can get the transaction entered by going to the paycheck transaction and entering it once more or twice more depending one the number of splits it has to correct. however this is only a temporary fix as once i do a onestep update the 20-30 mins it take to enter the years worth of paychecks is wiped out. Hoping the dev team can fix this soon. It really messes up certain reports.
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John Armstrong

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I just discovered this happening with my 401(k) account as well. It is a new issue in my quicken as I don't remember seeing a -$800 contribution balance in my account last month. Now my after tax 401(k) contributions are not transferring correctly to my 401(k) register. If I go back into viewing the paycheck and hit enter, the contribution shows up, but disappears the next time I update/open the file. This contribution correctly transfers to the 401(k) loan account and keeps that updated.

After running the validation, these transactions are listed under "The following transaction(s) involving transfers appear to be damaged.
You should delete them and recreate as appropriate." in the report file.
(Edited)
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baelmsc123

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I have the same issue happening.  Two separate split items in the paycheck going to the same 401K account (employer match + 401K roth) and one of them goes missing.  By opening and closing the paycheck transaction twice it fixes it...temporarily.  It comes back after a cloud sync or update occurs, then it seems to affect the last 18 months of paycheck transactions.  I have the latest Quicken 2018 and on the subscription update service.  So frustrating.  I've had to fix it a number of times and it keeps happening...
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David Severski

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For others like me that are having this problem, do your income numbers wind up correct in the Budget view? If I use the Paychecks -> Net Salary option (Quicken 2017 for Windows), I find that the actual numbers are off by what looks like roughly the 401(k) contribution amounts. Going to detailed view seems to work correctly, but then I have to track taxes, insurance, pre/post tax contributions in my budget, which is a lot of overhead for basic expense projecting.