I tried the steps outlined in the Quicken page: https://www.quicken.com/support/quick... to no avail.
There is a flag in my accounts lists telling me that there are downloaded transactions, and I can see those downloaded transactions in the "online center" downloaded transactions window. However, unlike the resolution suggested in the link provided above, my 'online center' does not offer the option of "compare to register". Rather, it says, "compare to list". If I "compare to list", it just takes me the the register where there are no transactions to acknowledge.
It appears as though this began with the latest update. Not sure if it is related, but simultaneous with this update I began getting a notification when running One-Step Update that says "Important Maintenance Upgrade Required for Bills". If I hit the button for "Go to online bills", the window closes but nothing else happens at all. (I do not have any online bills in Quicken)
I tried to reset the account, but it won't allow me to do so since there are outstanding transactions to acknowledge. Same thing happened when I tried to deactivate the account - it says I have to accept the outstanding transactions before it can be deactivated.
I tried initiating a new cash transaction into the account. This transaction showed up in the Online Center, but again, not in the account register.
I have tried the same resolutions to no avail except restoring to a copy before the issue as I have a considerable amount of data entry that would be lost. My issue is with a brokerage account and the corresponding linked cash account similar t the above.
When the problem first showed up - I could hover over the red flag and it would tell me invalid amount, so I'm assuming I downloaded a transaction that had an invalid amount in one of the fields. Now I have 4 additional transaction queued up and I no longer see that notation.
Ultimately, we need a patch released that allows us to delete / discard a transaction from the online center so we can move on. I see the transactions in online center, but cannot identify what is invalid about any of them. This shouldn't be that hard to do.
Given the number of posts in the last couple of weeks, I'm assuming something was released that is causing this.
Thank You, Bob
I've tried the resolutions provided in the link above (related to Validate File), but this did not solve the problem.
The Online Center shows 11 transactions to be accepted, and shows a button indicating "Compare to List...". Pressing this button takes me to the investment account, not the linked banking account. All of the investment transactions have been accepted-- the 11 transactions listed in the Online Center are listed as banking transactions.
I hope someone is working on this problem because it is a real pain.
does restoring to a previous version solve the problem. I'm assuming you would restore to a version pre-update. once you restore to that old version, i'm assuming you should download the R11 update?
do we know if quicken is aware of the issue and working on it?
Then install the "Mondo patch" then it will restart and mine worked immediately after that. I don't know that this is the solution is you don't have the same version as me but I hope it helps you! Cheers!
Thanks Phil - I appreciate your suggestion. I just tried the similar patch for Quicken 2016 and that did not solve the problem.
My problem showed up in late February and this patch appears to be dated Feb 24. It would be helpful if Quicken support could confirm the issue given the number of parties on this thread and provide an estimate of when a patch might be available.
All my other accounts continue to download correctly, including the investment account. My issue is tied to the linked cash account similar to others in this thread as well as other threads.
I have this problem also and have tried all the fixes. I am manually reconcile my checking account every few days. This was obviously a bug introduced with the recent patches that were released in late feb or early March. Quicken has sucked for years. It just gets worse all of the time.
Good luck finding alternate software with the same features. They have no real competition that I have been able to find. People would flock to a new platform in droves if it exists. Then, Quicken would likely buy them out and destroy that software also. Please share if you find something.
Also recommend boycotting Quicken Loans and any other product with the Quicken or Intuit name on it. They won't' the message until people start pushing back. They have treated customers like crap for a very long time.
I like Steve Vogel's solution of a few weeks ago. I stumbled on another way to do it. Like many of the above commenters, my issue is with an investment account linked to a checking account. I decided to Close the investment account (Edit Account Details>Display>Close) and create a new one. When I tried to Close the account, a window appeared saying I cannot close the account because there are unaccepted transactions. But, an Accept All button appeared. I clicked Accept All, and then when the Close dialog box came back asking if I really wanted to close the account, I cancelled out of the process. So now, all my transactions appeared in the Downloaded Transactions window of the linked checking account.
I have no idea if this is a permanent fix - I guess I'll find out when I download next time.