Downloaded transactions not showing up - NOT SOLVED

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  • Updated 5 days ago
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The basic problem is that flags appear in the account list showing downloaded transactions to acknowledge, but there are no transactions in the register to accept. Similar problem was marked "Solved" in previous thread, but clearly it has not been for me. This account in question is a linked cash balance to an investment account. Other investments accounts without a linked cash account are fine. I'm using Quicken Premier 2016, R11 ( It appears this began with the update to R11 around a week ago.

I tried the steps outlined in the Quicken page: to no avail.

There is a flag in my accounts lists telling me that there are downloaded transactions, and I can see those downloaded transactions in the "online center" downloaded transactions window. However, unlike the resolution suggested in the link provided above, my 'online center' does not offer the option of "compare to register". Rather, it says, "compare to list". If I "compare to list", it just takes me the the register where there are no transactions to acknowledge.

It appears as though this began with the latest update. Not sure if it is related, but simultaneous with this update I began getting a notification when running One-Step Update that says "Important Maintenance Upgrade Required for Bills". If I hit the button for "Go to online bills", the window closes but nothing else happens at all. (I do not have any online bills in Quicken)

I tried to reset the account, but it won't allow me to do so since there are outstanding transactions to acknowledge. Same thing happened when I tried to deactivate the account - it says I have to accept the outstanding transactions before it can be deactivated.

I tried initiating a new cash transaction into the account. This transaction showed up in the Online Center, but again, not in the account register.

Help please!
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Posted 2 months ago

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Photo of Alex


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I too am ready to switch. PC Mag wrote an article in January commenting and ranking personal finance software and list a couple of editor choice picks. I want something that will ingest my Quicken data. A cursory search pointed me to AceMoney as a Quicken alternative that will accept Quicken data but doesn't appear to be straight forward. I need to and will keep looking.

If only Quicken would comment on the problem to let us all know this is on their radar.
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Elaine Tenzer

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The software update today didn't even help.  Back to having to reset every account in order for it to update.  AWFUL