Archived and Closed
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After upgrade, I received error CC-501 on my account for PNC bank. I tried deactivating the account and reactivating the account. I then receive error message "Sorry. We encountered an error. It's not your fault." This problem started about 4 weeks ago. After reloading my backup file and trying to do a one step error, I receive error CC-501 on all accounts including:
First Niagara Bank
Lowe's Credit Card
Nissan Consumer Finance
Walmart Credit Card
Wells Fargo Bank
I have tried going to an individual account and clicking on the gear and updating that account. I still receive error CC-501. I receive the same error for any account that I try.
I have tried deactivating all accounts and adding new accounts. Even going through the advanced setup. This is when the error changes to "Sorry. We encountered an error. It's not your fault."
I have super validated the file multiple times. Closed quicken. Re-opened quicken. I still have the same sequence of errors.
I have even downloaded the transactions from my bank and imported them to see if it would "shake the cobwebs loose" as one conversation I found suggested. This did not cause the auto downloads to break through the errors.
I have also done the check on the internet settings and reset those.
I have sent my log files to quicken support multiple times. They then start me through the same trouble shooting steps of deactivating, activating, supervalidating, etc.
I have even tried removing Quicken 2017 and re-installing Quicken 2014, but I now receive the same errors in either version.
I CAN setup all accounts if I create a new data file. So I tried...
rebuilding my data file through the export and import options into the new file. I have tried both QIF and QXF. However, the data does not come over correctly - there are category discrepancies and the transfers do not carry over correctly and the account balances are not correct. It would take a very.very.very. long time to go through the new file and reconcile the data again.
I NEED HELP. I either need to know how to get my transactions into a new data file where I can then setup my accounts to download again. OR how to get past the cycle o error CC-501 and error "Sorry. We encountered an error. It's not your fault."