Error OL-301/297 or CC-501/101 when attempting to add or update Bank of America accounts

  • 7
  • 4
  • Problem
  • Updated 4 months ago
  • In Progress
Referring to Quicken Kathryn's sticky post regarding BofA account verification:
https://getsatisfaction.com/quickencommunity/topics/new-9-25-17-error-ol-301-297-or-cc-501-101-when-...

Here is what you should see next time you log into BofA to verify the account and restore Quicken downloading functionality.

On logging into BofA,  you will see the first image, below.  

When you read it carefully and tap OK, you will get another dialogue that looks like the second image, below. 

At this point you will have 10minutes to go back to Quicken and do your BofA update.  Mine worked perfectly and my ability to download restored.

QW2107 H&B here....

Regards, Scott




Photo of Scott

Scott

  • 3,950 Points 3k badge 2x thumb

Posted 7 months ago

  • 7
  • 4
Photo of RJMIHELICH

RJMIHELICH

  • 176 Points 100 badge 2x thumb
I cannot access my Bank of america accounts through quicken since the R15 update though I don't see this message when i login to my bank of america accounts. any idea how to see this message to confirm? 
Photo of miklk

miklk, SuperUser

  • 17,354 Points 10k badge 2x thumb
For me (and I just did this today), after the one step update error message, I just immediately went to a web browser and logged in normal to Bank of America and the Quicken page is what comes up. Then, return to Quicken and update and it worked 
Photo of Rick

Rick, SuperUser

  • 41,592 Points 20k badge 2x thumb
same for me
Photo of Karen Bush

Karen Bush

  • 102 Points 100 badge 2x thumb
same for me but it added an account - I need to fix that, but at least the checking account is back and functioning, it seems.
Photo of Michael

Michael

  • 90 Points 75 badge 2x thumb
I've been unable to connect to multiple accounts for weeks. The Quicken screen does not come up for BofA. We have multiple accounts and some are direct connect and one is express web--all BofA. Can't find the Quicken screen to reverify, can't find a way to do it manually on BofA. Now server errors for three other institutions. We've been on Quicken since 1999. Not newbies to the conversions.
Photo of Saralyn Duarte

Saralyn Duarte

  • 60 Points
I have followed the steps that Quicken gave, and have followed the steps that Bank of America gave.  Two of my three accounts worked fine, but checking is obliterated.  Bank of America has referred me back to Quicken, and it appears there is no further help from Quicken either.  I either have to find a new Finance program, or delete 12 years of checking entries, and try to web connect the current year only for checking.  I am not happy.  Customers should not have this grief.
Photo of Vince Tomasello

Vince Tomasello

  • 70 Points
Try selecting your account (right click for edit account), then choose the tab for online services (second tab).  Refresh your online service for that account.  That should complete the effort.  Along with all the posts above, this final step should clear everything up.  The problem is not with BoA.  Oh - and if you haven't already, as someone earlier suggested, you must use IE (Internet Explorer. IE Edge if you have it), Don't use Chrome on this initial log in to BoA.  Afterwards it would be fine.  Give it a go.  Don't give up.  Really an easy fix.
Photo of Alan Moidel

Alan Moidel

  • 100 Points 100 badge 2x thumb
Nope. That did not work for me.
Photo of Alan Moidel

Alan Moidel

  • 100 Points 100 badge 2x thumb
I spoke with BofA tech services.  To isolate the problem somewhat, I started a brand new Quicken file and only put in my 2 BofA credit cards into the new file.  The update process worked and transactions downloaded (no splash screen appeared).  So, they said the problem must be with my Quicken file and pushed me back to Quicken.  I'm really hesitant to mess around with my Quicken file as there are components that are used in Quickbooks, which we use to run our business and that if something got messed up, I'd have an even bigger problem.  So, I decided to do nothing and tolerate not being able to download transactions from my BofA credit cards.  I'll just keep having paper statements sent to me and stop using those cards.  The entire saga is very exhausting and I've spent too much time on this matter.  I'm giving up.
Photo of Steven L. Hood

Steven L. Hood

  • 80 Points 75 badge 2x thumb
I haven't gotten this. Is it going to happen over time?
Photo of jacobs

jacobs, SuperUser

  • 79,422 Points 50k badge 2x thumb
Steven: Yes. According the the Announcement on the home page here, Bank of America is doing this as a rolling update for its customers over a period of several weeks -- to avoid inundating their servers and support -- so just be aware that this might pop up for you at any time over the next couple weeks.
Photo of Scott

Scott

  • 3,950 Points 3k badge 2x thumb
I would call BofA if your throwing the errors indicated in the post title and you are not getting the verification pages shown above.  That's probably your next course of action.  You could try to reset your accounts in Quicken but that didn't work form me.     Let us know what they are saying.
Photo of RJMIHELICH

RJMIHELICH

  • 176 Points 100 badge 2x thumb
i called BoA online services last night and they had no idea what was going on. They submitted a help ticket and someone promised to get back to me in 2-3 business days.

To me this is not just a BoA problem as I have problems with Chase, Target credit card and other accounts that all happened after the R15 update of Quicken. 

This is a horrible user experience to have customers spend hours trying to recover functionality after an update. This should have been tested before rolling out to customers.
Photo of jacobs

jacobs, SuperUser

  • 80,064 Points 50k badge 2x thumb
@RJMIHELICH, I'm not going to say Quicken is perfect or blameless, but they do do extensive testing before rolling out to customers. And while you may be having problems, many thousands of users have updated Quicken successfully. I know this doesn't help you with your problem at all -- I just wanted you to know that there may be something unique about your issues which aren't affecting all Quicken customers.

That said, this is a thread about the Bank of America website security upgrade and its impact on Quicken users. So if that's not your problem, I'd strongly suggest you start a new post (in the box at the very top of the screen) and detail exactly what issues you are having, including your Quicken version and operating system version. You're much more likely to attract the eye of some of the Quicken Windows experts here to try to help you. I'm a Mac user, so I can't even begin to help with Quicken Windows issues. ;)
Photo of Steven L. Hood

Steven L. Hood

  • 80 Points 75 badge 2x thumb
I bank with Chase and haven't had the issue with them; BofA is the only one I'm having a problem with since the update.
Photo of RJMIHELICH

RJMIHELICH

  • 176 Points 100 badge 2x thumb
I just spoke with Bank of America and they have apparently decided to only support customers who are grandfathered in to direct connect. Though I've been a customer of BofA for 20yrs, I never enabled direct connect and so I will not be able to download from within Quicken. 
If that decision stands, I'll be finding a new bank.
Photo of mshiggins

mshiggins, SuperUser

  • 373,400 Points 100k badge 2x thumb
I hope you told BofA that.
Photo of RJMIHELICH

RJMIHELICH

  • 176 Points 100 badge 2x thumb
i absolutely did.
Photo of Melissa Cimino

Melissa Cimino

  • 130 Points 100 badge 2x thumb
Is Bank of America still in the process of updating?  I have not been able to download into Quicken and have not seen any screen asking me to verify anything when I log on to Bank of America.  Very frustrating and am I correct when I read comment above that BofA is not going to download into Quicken if you are a new user?
Photo of Melissa Cimino

Melissa Cimino

  • 130 Points 100 badge 2x thumb
Is Bank of America still in the process of updating?  I have not been able to download into Quicken and have not seen any screen asking me to verify anything when I log on to Bank of America.  Very frustrating and am I correct when I read comment above that BofA is not going to download into Quicken if you are a new user?
Photo of RJMIHELICH

RJMIHELICH

  • 176 Points 100 badge 2x thumb
I spoke with Bank of America 'management' yesterday who reiterated the decision to discontinue support for direct connect and express web connect. Customers who were grandfathered in to direct connect will continue to be supported until further notice. No new direct connect activations will be allowed. Its a shame that a customer has to sit on the phone for hours, after the feature is disabled, to learn this.

I have lodged my complaint and begun the process of switching to Chase. I'm not willing to wait and see if they change their mind based on the volume of complaints.
Photo of Joel Jakubson

Joel Jakubson, SuperUser

  • 7,910 Points 5k badge 2x thumb

FYI - you must do the above procedure from the Windows default browser.  I was working with someone whose Windows default browser is Edge, but he always uses Chrome to log in to BofA.  He was getting the OL-301 error.  When we logged in to BofA from Edge, and he went through the verification procedure that popped up per Scott's post, everything worked.

Hope this helps.

Photo of David Frisby

David Frisby

  • 90 Points 75 badge 2x thumb
Thanks, but that didnt solve my problem.  Checked and using windows default browser
The above worked for me.  I wasn't getting the prompt at BOA login in but wasn"t using the default browser.  When I accessed BoA from Internet Explorer I got the prompt to verify and my issue with downloading my activity was resolved.  Thanks so much for the information!
Photo of Anne B

Anne B

  • 114 Points 100 badge 2x thumb
Scott,   thanks so much for posting this!  I almost never go into the web site for BofA so had forgotten that months ago they said they were updating security.  This worked perfectly. 
Scott's post is accurate. Thanks Scott.

You need to do that in order for Quicken to be able to communicate to BofA via direct connect. I didn't see this at first when I logged on to BofA. So I called BofA and talked to a tech. She helped me to get that prompt that Scott showed on his post and everything is working again. She also told me that BofA is familiar with this issue since mid-September (same time as when R15 was released).

Also, in my case, I found (after talking to the tech) that I have another BofA account that is used for communicating between Quicken and BofA. This account is different from the one I normally use for logging on to BofA to do my usual business on the website. Once I followed the steps described by Scott, Quicken now works fine. I just want to share this in case you my have setup Quicken using another BofA account, especially if you are a long-time user of Quicken. You may have forgotten about it just like me.  =)
Photo of Melissa Cimino

Melissa Cimino

  • 130 Points 100 badge 2x thumb
I have not yet seen the screen from Bank of America asking me to verify anything.  Are they still in the process?  Will I still be able to download into Quicken? 
Melissa, call BofA. They may be able to assist with the screen. They seem to be aware of this issue.
Photo of Melissa Cimino

Melissa Cimino

  • 130 Points 100 badge 2x thumb
I called BofA yesterday but the girl told me it was Quicken!    Pretty sad  for two big companies to have this kind of issue. 
Melissa, sorry to hear that BofA tech wasn't helpful.

About the browser, I don't think it matters. Curious if you had Firefox before the issue started to happen. If you didn't have problem, the browser may not be the case. If you suspect that it is, you can try updating Firefox to the latest version. Or try setting Internet Explorer as the default browser. Sometimes system security (Quicken and BofA) may check for minimum security of the software (having the latest patches and updated) before authorizing the next steps. Just an idea.

Another thing you can try is to try creating a new BofA account in Quicken (i.e., as if you are trying to add account for the first time). This is just to see if it would work.

Last resort, trying calling BofA again. Sometimes you may end up with a better tech who will be more sympathetic to your situation.

Sorry I can't be more helpful. I'll post more is I can think of anything else.
Photo of Melissa Cimino

Melissa Cimino

  • 130 Points 100 badge 2x thumb
Thank you.  I'll keep trying.
Photo of Melissa Cimino

Melissa Cimino

  • 130 Points 100 badge 2x thumb
By the way, I use Mozilla Firefox for web browser, if this makes a difference.
Photo of Vince Tomasello

Vince Tomasello

  • 70 Points
While it works exactly as Scott describes, I continue to get the error message (OL-301-A).  But the transactions are downloaded and all is fine.  Seems whatever is generating the error message, doesn't recognize the fix, once applied.
Photo of markus1957

markus1957, SuperUser

  • 115,164 Points 100k badge 2x thumb
I suspect that Bill Pay is generating the error. Check to see if it is activated for BofA.
Photo of Bruce Crowell

Bruce Crowell

  • 72 Points
I experienced success as Scott described for two accounts (checking and credit card) that are linked to my BoA online ID. I got the screen described and 10 minute countdown clock. However, when I tried downloading my wife's credit card data from her separate online account, it did not connect and gave me an error. When I went online to her BoA online account it did not give me the special screen or countdown clock and I was still not able to download. I called BoA and after getting a technical rep, she explained what was mentioned above. My wife's online accounts were not associated with the direct connect account link to my account so can no longer access her data through the direct connect functionality. I now have to download her credit card data manually through the WEB connect capability on the BoA site and then import it into Quicken. It really is not too bad, Just a few more clicks. The only thing is you get pre-defined batches of data by Statement date range so you need to make sure you do not duplicated depending on when you download.

I also experienced some problems with Quicken Bill pay at the same time last week. It was resolved and the Bill Pay folks said it was not due to the security changes at BoA but it was very coincidental. If I have persistent problems I will check back and update.
Photo of David Frisby

David Frisby

  • 90 Points 75 badge 2x thumb
Last week I was getting the countdown clock on my screen when signing into BofA online banking, but I was not ready to work on Quicken at that time.  Now Im trying to do one step update in quicken, while signed into the BoA online banking, but its not giving the count down clock anymore and Its giving error OL301 on the onestep update. 

I tried calling quicken and the tech guy didnt know anything about the error, he was so slow, he must have been reading the directions while I waited. He wanted to trouble shoot so many different things, I felt were unrelated.  I was looking for a direct solution related to this known problem. I had to go.  Their must be many people experiencing this same problem.  Any solutions on how to verify BoA online accounts for use with Quicken now that the window is gone?  BoA doesnt even know what Im talking about.
(Edited)
Photo of RJMIHELICH

RJMIHELICH

  • 176 Points 100 badge 2x thumb
see my comments above. unless you're grandfathered in with direct connect, you're out of luck. the only method of downloading transactions that is now supported is web connect (visiting BoA website and downloading account by account).
Photo of Vincent Pray

Vincent Pray

  • 90 Points 75 badge 2x thumb
Nothing worked for me and I was not seeing the Quicken screens on BOA site. Quicken kept saying the account was reset successfully, but the error remained. Finally I tried creating a nickname for the account on BOA site, then going to Quicken and resetting again. Bingo - that finally worked. 
Photo of David Frisby

David Frisby

  • 90 Points 75 badge 2x thumb
Do you know if you are using web connect or direct connect?
Photo of Vincent Pray

Vincent Pray

  • 90 Points 75 badge 2x thumb
Mine is web connect. Glad you got yours working!
Photo of David Frisby

David Frisby

  • 90 Points 75 badge 2x thumb
So Now IT WORKED!

I checked my bank account (under accounts in quicken) and it is Direct connect)  I was going to reset it.  But I decided to login to BofA again I was going to change the nick name first.  I used the default browser (as suggested above) and presto, the BofA online banking gave me the splash screen( upon logging in to online banking) Remember, I tried the exact same process earlier in the day and the splash screen didnt pop up; so if not working try again later.   The splash screen said that I had 10 minutes to update accounts in quicken. And it updated!  Too bad tech support at BofA nor Quicken knew haw to solve this issue. They're clueless!  And shame on BofA for not supporting some of there best customers, by helping and posting more information about the changes they plan to require far in advance!
(Edited)
Photo of Melissa Cimino

Melissa Cimino

  • 130 Points 100 badge 2x thumb
I'm not sure I understand what you mean about the default browser and I have Direct Connect (or as of right now - no connect!)
Photo of Alan Moidel

Alan Moidel

  • 100 Points 100 badge 2x thumb
Good for you, David! 

Unfortunately, I've now logged about 6 hours trying all sorts of combinations to get this to work.  I spent time on the phone with both Quicken and BofA support and neither was helpful.  I can't get the splash screen to appear no matter what browser I use.  I tried direct connect and got an error.  There are multiple Bank of America Financial Institution options.  I only have 2 credit cards I'm trying to connect to.  I've reset the accounts and deactivated multiple times using various combinations.  It's clear the problem is on the BofA side as they were able to see that the query was polling a process that was discontinued in October 2016, which is why I can't get any recent transactions to download.  They have no idea on what to do and can't even escalate the problem to a higher level tech support.  They see I've been a customer since 1999.  They suggested I just download the file from the BofA website and import it into Quicken, a procedure we used to use about 20 years ago.  I told them I would prefer just to close my accounts and get replacement cards elsewhere where I can download transactions.  it's quite pathetic and a shame they put their customer support people in a position with known issues and no way to resolve. 
Photo of Nathaniel Mishkin

Nathaniel Mishkin

  • 72 Points
I ran into the same problem as others in this thread. I went to the BofA site and did the drill of "verifying my accounts" and then immediately attempting to do an update from Quicken. This resulted in Quicken successfully being able to update some, but not all, of my BofA accounts. In particular, the credit card accounts failed to update. (Via the BofA web site all of the accounts show up together under a single user name / password.) I'm at a loss as to next steps. Has anyone else seeing this "partial fix" behavior?
Photo of Rick -Q17P User

Rick -Q17P User

  • 3,014 Points 3k badge 2x thumb
Beginning on 9/25/17, Bank of America is updating their systems, which will require you to log into your account at Bank of America and verify your accounts.  You will need to do this before you’re able to download into Quicken. 

If you attempt to download from Bank of America before verifying your accounts, you may receive an error in Quicken:

Evidently there is a validation process included and is being done incrementally

This is an article on the home page under top issues
Photo of Alan Moidel

Alan Moidel

  • 100 Points 100 badge 2x thumb
Without the splash screen displaying, there doesn’t seem to be a way to get this to work. You’d think they would have a way to invoke it upon user request or for the support person to reset so it comes up. As a way to protest, I removed my paperless permission and require BofA to send me paper statements from now on. :(
Photo of Rick -Q17P User

Rick -Q17P User

  • 3,014 Points 3k badge 2x thumb
Bingo .. I only used BOA once when I was outside of the states and my CU didnt have an office  available where I was at .. I think because of the issues with security breaches has got all of the banks to relook there security policies which is a good thing but that does have its downside also as you know.
(Edited)
Photo of Melissa Cimino

Melissa Cimino

  • 130 Points 100 badge 2x thumb
FINALLY - I finally got the "Log in to Quicken screen" within 10 minutes this morning.  I did and entries downloaded!  I don't know if it was a coincidence or not but I did use Internet Explorer this morning to go to BofA online banking.  Thank you everyone for all your assistance.  I tried everything!  Good luck to those in the future who come across this problem and shame on BofA and Quicken for making this so difficult. 
Photo of Robert Schrepel

Robert Schrepel

  • 388 Points 250 badge 2x thumb

After several months of the Quicken One Step Update process NOT being able to update my accounts at “Bank of America-All Other States” I was pleased today for the One Step Update to complete for Bank of America just after (fortuitously!) I had accessed BofA to check my current balance. 

HOWEVER, I was very disappointed the Quicken ‘One Step Update Complete’ message to only show “23 new transactions” . . .  At this point I have, literally, hundreds of ‘missing’ transactions . . .  Will there be a process for me to access and download those many, many missing transactions?
Photo of Rick -Q17P User

Rick -Q17P User

  • 3,014 Points 3k badge 2x thumb
I take it that you have been trying to use One Step update with no results until now.  Does BOA allow you to go back and manually download transactions by logging in and downloading your missing transactions for say a month?  I dont use BOA so I dont know their capabilities.  After the osu upate did you see a list of transactions at the bottom of the screen for the account toi reconcile?
(Edited)
Photo of Alan Moidel

Alan Moidel

  • 100 Points 100 badge 2x thumb
Yes, you can manually download transactions - looks like for the last 12 months.  While that's always an option, having to do so manually takes us back about 20 years.
Photo of Rick -Q17P User

Rick -Q17P User

  • 2,994 Points 2k badge 2x thumb
Understand that .. I dont use One Step but the manual down load will get the info you are missing.
However, it seems that one step only provided what BOA provided, which was the most recent.  Did you contact BOA about the availability of older transactions to down load via one step
(Edited)
Photo of qmac_scott

qmac_scott

  • 652 Points 500 badge 2x thumb
Any Mac users work around this problem yet? If using IE is the only answer, there is a problem for Mac users!