1) Let's try some "Troubleshooting 101" to ensure Quicken is installed and updated properly.
What is the exact
release number for your version of Quicken?
If clicking on Help / About Quicken does not show one of the following you are missing required software updates:
Quicken US version:
"2014 ... Release R10", https://www.quicken.com/support/quicken-2014-windows-release-notes-updates-and-mondo-patch
- "2015 ... Release R12", https://www.quicken.com/support/quicken-2015-windows-release-notes-updates-and-mondo-patch
- "2016 ... Release R11", https://www.quicken.com/support/quicken-2016-windows-release-notes-updates-and-mondo-patch
- "2017 ... Release R4(or higher)", https://www.quicken.com/support/quicken-2017-windows-release-notes-updates-and-mondo-patch
Quicken Canada version:
2014 ... Release R4
- 2015 ... Release R4
- 2016 ... Release R3
- 2017 ... not yet available
Quicken Canada users: Do not download the patch or Mondo Patch files in the above links. They apply to Quicken US users only. Instead, scroll down the webpage to the Quicken Canada section and download the file hiding behind a clickable word "here".
Please do this even
if you are on the latest release already:
Locate the Mondo Patch file (US) or Canada Mondo patch file applicable to your version of Quicken in the links above.
Download it and save it to disk.
Temporarily disable your Antivirus software for the entire duration of the next step:
Right-click the downloaded patch file. Click "Run as Administrator" to execute the installation program.
This will replace any Quicken software modules with a known consistent release level and, hopefully, eliminate any software corruption or errors during installation as a cause of this issue.
You need to validate
your Quicken data file. It may have become damaged over time or if you ever had
crashes while running Quicken.
Please run this procedure, skipping no steps:
- Make a copy of your data file: Click File / File Operations / Copy. Do not change any Copy Option settings. Save file under a new name in same folder as current Quicken data file. (The Copy process appears to be performing a record-by-record copy of the data file and not just a simple binary image copy. This has been reported as recovering some otherwise not repairable files)
- Open the copied file in Quicken.
- Click File / File Operations / Validate and Repair. Click Validate File, check to make sure the copied file is being validated, click OK. Let it run.
- Fix any errors logged as not repaired by Quicken.
Now close and restart Quicken using this new file and try your failing action again. If it works, keep using the new file and abandon the old one.
If that doesn't resolve the issue, you may have no recourse but to restore your Quicken data file from a Manual or Automatic Backup taken prior to the problem first occurring, if necessary going back to older backups until you find a file that does not exhibit these symptoms.
Quicken crash at start
Please try this:
With Quicken closed, use Windows File Explorer to locate and rename your current Quicken data file, e.g., from QDATA.QDF to QDATAX.QDF
Having done that start Quicken.
If Quicken cannot find your current data file during startup it should just simply load the program and give you either a nearly blank menu screen or one that has options to start as new user, restore from backup, etc.
If you get to this point without Quicken crashing
- click on File in the Menu bar. Select the Validate function. Select the renamed Quicken data file and see if Quicken can access and repair it.
- If the data file is beyond repair, try to restore your data file from the most recent Manual or Automatic backup. http://www.quicken.com/support/how-do-i-restore-quicken-data-file-backup-file
If you can't get Quicken to start at all,
- uninstall Quicken using this
- When done, reboot your computer and then reinstall Quicken from your CD (or saved downloaded installation file) and allow it to update to the latest available patch release level.