QWin 2016: Error on start up

  • 0
  • 1
  • Problem
  • Updated 1 month ago
  • Solved
  • (Edited)
I get the initial screen from Quicken showing my accounts. Then after about 1 minute, Quicken closes and I get a dialog box that say "Quicken has encountered a problem and needs to close. We apologize......" I have sent a couple of reports from this box.
Photo of Dale Cannon

Dale Cannon

  • 100 Points 100 badge 2x thumb

Posted 1 month ago

  • 0
  • 1
Photo of UKR

UKR, SuperUser

  • 323,142 Points 100k badge 2x thumb

1) Let's try some "Troubleshooting 101" to ensure Quicken is installed and updated properly.

What is the exact release number for your version of Quicken?
If clicking on Help / About Quicken does not show one of the following you are missing required software updates:
Quicken US version:

- "2014 ... Release R10",  https://www.quicken.com/support/quicken-2014-windows-release-notes-updates-and-mondo-patch
- "2015 ... Release R12",  https://www.quicken.com/support/quicken-2015-windows-release-notes-updates-and-mondo-patch
- "2016 ... Release R11", https://www.quicken.com/support/quicken-2016-windows-release-notes-updates-and-mondo-patch
- "2017 ... Release R4(or higher)", https://www.quicken.com/support/quicken-2017-windows-release-notes-updates-and-mondo-patch

Quicken Canada version:

- 2014 ... Release R4
- 2015 ... Release R4
- 2016 ... Release R3
- 2017 ... not yet available
Quicken Canada users: Do not download the patch or Mondo Patch files in the above links. They apply to Quicken US users only. Instead, scroll down the webpage to the Quicken Canada section and download the file hiding behind a clickable word "here".

Please do this even if you are on the latest release already:
Locate the Mondo Patch file (US) or Canada Mondo patch file applicable to your version of Quicken in the links above.
Download it and save it to disk.
Temporarily disable your Antivirus software for the entire duration of the next step:
Right-click the downloaded patch file. Click "Run as Administrator" to execute the installation program.
This will replace any Quicken software modules with a known consistent release level and, hopefully, eliminate any software corruption or errors during installation as a cause of this issue.

2) Validate

You need to validate your Quicken data file. It may have become damaged over time or if you ever had crashes while running Quicken.
Please run this procedure, skipping no steps:
- Make a copy of your data file: Click File / File Operations / Copy.  Do not change any Copy Option settings. Save file under a new name in same folder as current Quicken data file.  (The Copy process appears to be performing a record-by-record copy of the data file and not just a simple binary image copy. This has been reported as recovering some otherwise not repairable files)
- Open the copied file in Quicken.
- Click File / File Operations / Validate and Repair. Click Validate File, check to make sure the copied file is being validated, click OK. Let it run.
- Fix any errors logged as not repaired by Quicken.
Now close and restart Quicken using this new file and try your failing action again. If it works, keep using the new file and abandon the old one.
If that doesn't resolve the issue, you may have no recourse but to restore your Quicken data file from a Manual or Automatic Backup taken prior to the problem first occurring, if necessary going back to older backups until you find a file that does not exhibit these symptoms.
http://www.quicken.com/support/how-do-i-restore-quicken-data-file-backup-file

Photo of Dale Cannon

Dale Cannon

  • 100 Points 100 badge 2x thumb
I applied the Mondo update for Quicken 2016. I rebooted my PC and still have the same problem. I can not do anything beyond that because Quicken does not run. It starts, I get my accounts screen and then Quicken ends. I never have the opportunity to click on anything to make a copy of the file as you suggest. Any other suggestions?
Photo of Quicken Dave

Quicken Dave, Official Rep

  • 159,780 Points 100k badge 2x thumb
Hi Dale, I'm sorry you're having this problem. Did you try validating your data file, as UKR suggested?
Photo of Dale Cannon

Dale Cannon

  • 100 Points 100 badge 2x thumb
Dave, Thanks for getting back to me. I can not do the validation because Quicken will not stay running. It does start, I get the screen with My Accounts displayed, but the cursor is inhibited. I can not click on anything. Quicken then just ends.

Is there a way to start Quicken without opening a file and then be able to do the copy function?
Photo of UKR

UKR, SuperUser

  • 323,142 Points 100k badge 2x thumb

Quicken crash at start

Please try this:

With Quicken closed, use Windows File Explorer to locate and rename your current Quicken data file, e.g., from QDATA.QDF to QDATAX.QDF

Having done that start Quicken.

If Quicken cannot find your current data file during startup it should just simply load the program and give you either a nearly blank menu screen or one that has options to start as new user, restore from backup, etc.

If you get to this point without Quicken crashing

If you can't get Quicken to start at all,

Photo of Dale Cannon

Dale Cannon

  • 100 Points 100 badge 2x thumb
The Validation failed after it had completed "Checking Tags". However, I was able to use the same process to restore my file from a previous backup so I am back in business.

Thank you very much for your help and quick answers. I appreciate it.
Photo of UKR

UKR, SuperUser

  • 322,882 Points 100k badge 2x thumb
Glad to hear you're back in business.
Please don't forget to create daily backups of your Quicken data file ... one just never knows when Mr. Murphy comes knocking again.