QWin 2017: Express Web connection is failing for many of my financial institutions.

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  • Updated 2 years ago
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I am using Quicken 2017 Premier Version R4, Build 26.1.4.5 on Windows 10.  Mondo patch has been applied and I have spent another 6 recent hours with Quicken support diagnosing the problem without resolution. I continue to get the cc-501 error and related messages like "it is not your fault" when attempting to reestablish a connection. 

I have several financial institutions, some with multiple accounts (checking, savings, CD;s, etc.) . Many institutions use Direct connect while a few others use Express Web connect (EWC).

EVERY institution using EWC is failing. EVERY institution using Direct Connect downloads and updates successfully.  

With help from Quicken we have determined my data files are not damaged or corrupt and have ruled out all other client side possibilities.  Quicken now points to my financial institutions to resolve the problem and it is up to me to work with my institutions to resolve it.  Quicken will not assist according to the techs I have dealt with.  

I have reached out to my primary credit union who uses EWC. They report they have other customers complaining of the same issue and have diagnosed their end and have escalated the matter to Quicken several times.  They are certain the failure point is at Quicken.  Following is the last response I received from my CU:

"I apologize that you are having to manually enter in the transactions. I know that quicken is saying that it is on our side, but we have looked into this issue multiple times and the error message that is being received, we researched it and it is an error on their end. We have contacted them multiple times about this issue and looking to get it resolved. We have been told that they are looking in to it."

My question and point is, WHY IS QUICKEN NOT RESOLVING THIS ISSUE?  The error codes you provide indicate it is a server side error! You even "apologize" saying it is not my fault this is failing.  

I had this problem in Quicken 2015 beginning the fall of 2016 and spent countless hours attempting to resolve it.  I finally upgraded to Q 2017 hoping it would not have the problem but it does!  

Help us Quicken, we need your help NOW.  If not I will move on after successfully using your products for 25 years.
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Roger

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Posted 2 years ago

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Yes, I am having the same problem.  This is very frustrating.  I have used quicken for many years but am going to have to go to something else if this is not resolved.  
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NotACPA - QW HBRP 2019, SuperUser

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Your issue can't possibly be resolved with the info that you've provided.  There's simply no info to work with.

SO, please start your own new question and provide all of the Q product info that Roger provided AND all of the info that I requested of Roger.
(Edited)

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