From Eric Dunn, CEO of Quicken: Letter to the Quicken Community about the Membership Plan (November 2017)

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Hello All,
Here's a letter from Eric Dunn, CEO of Quicken Inc., answering some of your questions about the new Quicken Membership Plan

Since the launch of the 2018 releases of Quicken, we have heard questions from many of you about the new Membership Plan, where customers subscribe to Quicken on an annual basis and automatically receive ongoing product improvements.  These questions, which I’ll address below, fall into four main categories: 

  1. Questions about why we are making this change 
  2. Concerns about the ongoing cost of Quicken Membership
  3. Questions about our product plans after making the change 
  4. Concerns about data ownership and “lock-in”  

Why the Change?
Our primary motivation for the change to a membership model is to simplify the experience of being an ongoing Quicken customer, and to allow us to better focus our company resources on improving the Quicken software, services, and customer care experience.

We know that the majority of Quicken customers are long-term users, who are looking for stability and reliability with as few disruptions as possible.  Our users have consistently told us that they dread the upgrade process.  At the same time, Quicken needs continual updates in order to perform its function of collecting and organizing financial data for you from a wide variety of sources – data sources which are moving targets due to evolving technology and security considerations.

The best solution, we concluded, was to get all our customers on the same “model year” and to move from “big bang” annual upgrades to a system of continuous releases throughout the year.  All customers, no matter when they become a member, will always get the latest version.  We achieve this through the change to the membership model.  It also allows us, over time, to focus our communications to you on useful product information rather than annual upgrade pitches. 

What about the economics of the Membership Plan?  It is indeed better for our company – but primarily because it’s a more efficient way of delivering Quicken to users, not because the average user will be paying more (see below).  The management team and I here at Quicken are genuinely excited about the change, because we believe it’s a true win-win.


Cost of Ownership
With the change to membership model, there are changes to the cost of ownership of Quicken.  For the many of you who are annual upgraders, Quicken now costs 1/3 less each year ($49.99 for Deluxe vs $74.99).  For infrequent upgraders it costs more.  Customers who use Quicken BillPay, Premium Care, or Quicken Online Backup will see significant savings with a Membership.  You also won’t have to buy Quicken twice to use it on both Mac and Windows, since both platforms are included.

We realize that there is a group of Quicken users who purchase Quicken every three years, on sale, and currently have a very low cost of ownership. These customers should know that, as in the past, there are multiple ways to buy Quicken, including from retailers like Amazon, Best Buy, Staples, Office Depot, Costco, Sam’s and Walmart.  Due to the promotional efforts of our retail partners, as I write this, a two year subscription of Quicken is available at retail for as little as $65 for Deluxe and $50 for Starter (the equivalent of $2.71 and $2.08 per month, respectively).

Finally, I want to assure your that we will keep working hard to ensure that Quicken is the best and most cost-effective way for you to continue managing your money.  When Quicken for Windows launched in 1991, the price (in 2017 dollars) was $108. We expect to continue to make Quicken more affordable in the years ahead.


Product Plans
One concern I have heard expressed is that having moved to the membership model, we will “rest on our oars” and stop trying to improve Quicken.  This is not what you will see: our business success is dependent on our Quicken Members seeing enough value so that they keep their membership.  At the same time, the product teams are psyched to be moving to a mode where they can continually deliver functionality without having to wait for annual release events.  As customers shift from the pre-membership Quicken versions (which we continue to support), the development teams also look forward to being able to put all their efforts into a single Quicken version.

Finally, you should know that today we have the largest and most capable Quicken product team since the mid 1990s.  Over the past year, a lot of their work has been invisible as we have undertaken the strenuous work of migrating Quicken from Intuit-operated to Quicken-operated services and technologies.  Beginning now, more of their work will become evident as they turn their attention to making Quicken visibly better.


Data Ownership
I have heard concerns that with Membership, you may have less control over your data.  This isn’t true.  Quicken continues to store data locally on your computer.  Also, as with previous versions of Quicken, if you choose to use Quicken Mobile, Quicken will sync your data to the Cloud.  With the 2018 releases of Quicken, in fact, we have a new tool for managing multiple Cloud Accounts, allowing you to rename and delete your cloud datasets, as well as giving you access to multiple data files on your mobile device.  As in the past (including under our prior Intuit ownership), cloud-synced accounts are stored in a database on Amazon Web Services (“AWS”), a secure, trusted cloud infrastructure used by many of the best-known and most-respected technology companies.

We have also heard concerns about access to Quicken data if you choose not to renew your membership.  With the Quicken Data Access Guarantee, you are assured that you will continue to have full access to and control over your desktop data, even if you don’t renew.

See: https://www.quicken.com/support/what-quicken-data-access-guarantee  for more details.


Other Questions
What about Quicken 2015, 2016, and 2017?
We will continue to support these products through their original connected services lifetimes (through April 2018, April 2019 and April 2020 respectively).

Can I use Quicken on multiple computers?
Yes, you can continue to use Quicken on multiple computers, as in the past.  You will need to sign in with the same Quicken ID associated with your membership, but you can continue to use multiple different desktop files and cloud datasets.


Summary
We have changed to a membership plan to simplify the user experience of being an ongoing Quicken user, to allow us to operate our business more efficiently, and to focus our efforts on delivering a great software, service, and customer care experience.  Although the pricing is different, Quicken continues to deliver great value to members.  We expect to deliver product improvements at an accelerated pace going forward, and you will continue to own and control your Quicken data.  Overall, we think the Membership Plan will be an improvement for everyone.


Thank you, 
Eric Dunn
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Quicken Kathryn, Official Rep

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Posted 3 weeks ago

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QPW

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I personally think that this is a step in the right direction, and my hope is that Quicken will truly benefit from this new model.  Time will tell as the the "older versions" are discontinued and more time can be spent on the one version.

If nothing else I will not have to listen to the yearly "How dare you not give me downloading of transactions for life!  I'm going to sue, class-action suit anyone?"
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thecreator, SuperUser

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Many Users who purchased Quicken from Intuit / Quicken, no longer have access to those programs. Will the past purchases, be moved to their new Quicken ID? Quicken 2015, Quicken 2016 and Quicken 2017?

When you sign into Intuit / Quicken with the old Intuit ID, it takes you back to Quicken.com to Sign in and when you sign in the purchases associated with your old Intuit User ID, have not been moved over to the new Quicken ID.

This includes Reward Copies as well.

Not to mention Canadian Customers.
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M C Crockett

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@thecreator:  If your Quicken ID isn't identical to the Intuit ID that contained your Intuit purchase history, no purchase history will display when you sign-in to My Account on the Quicken web site.

The image that you displayed does indicate that you are using the Quicken ID used to purchase Quicken 2018.

If you are a member of Intuit's TurboTax Advantage program, you can log into Intuit's web site and display your Quicken purchase history for Quicken 2016 and earlier versions.  Quicken 2017 purchases only appear on the Quicken web site.
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Lynn Gray

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I have been a Quicken user for over 20 years.  I assumed I would always be a Quicken user but now I am looking for another software product.  I used to have to upgrade every three years for full functionality but now that you are the new owners it will be an annual $50 automatic upgrade.  To add insult to injury you sent out a "complimentary" CD without making it explicitly known to the customer exactly what you were doing.  The fine print explanation is inadequate.  I am so angry with your shameless money grab that I would update to a different software that was one penny less then yours.  Shame on you!!!  Your open letter is an insult.  Do you honestly expect anyone to believe you made this change for any other reason then profit.
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Dan Glynhampton, SuperUser

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I can’t say what people will believe the reasons are, there’s a whole spectrum of responses in this forum, but don’t assume it’s a $50 per year charge, you can still shop around and get better deals.

Assuming you’re talking about Quicken Deluxe (which is $49.99/year on the Quicken website), at the time of writing Best Buy are selling a two-year membership for $64.99:

https://www.bestbuy.com/site/quicken-...

It's likely you’ll see other offers and discounts over the coming months too.

Since you have previously updated every three years it will probably be more expensive to stick with Quicken in the future, only you can decide what cost/year is worth it for the benefits you get from Quicken.
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Mike

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Yes, the big question is if that 2 year subscription or as Quicken calls it "membership" will continue past 2020 when Quicken 2017 users sunset. I have serious doubts about that. This move was all about the bottom line now that Quicken is separate from Intuit.  They can mince and dice it anyway they want but it was the bottom line and projected revenue not the customer. So with Quicken 2017 I will ride out to the sunset and then make a decision going forward. What I would like to see is a guarantee that the 2 year model will be a permanent sales model for the retail side by Quicken. That model I can live with. In fact a 3 year model would work also.  But again I have a feeling that 2 year model will be gone soon, and it will be a yearly charge to my credit card if I want to continue each year. No choice on price.

I have been using Quicken 20+ years and love it. But I have a feeling its about to turn into a expensive yearly charge to my credit card going forward.  
Also Quicken is joining a whole list of auto renewals like other software, Newspapers, Sirius XM, Cable companies. The one thing they all have in common is a lack of price competition at the retail level.  That I avoid and do not support. Good luck going forward................................

    
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Mick

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Totally agree. I just upgraded. Other than an irritating color pallet change, I don't see anything of value in spending $99 to upgrade. I have the home and business version. The on-line tool investment piece is never right and functionality on the site is extremely poor. More and more of the credit card companies and financial firms are quickly performing the functions that Quicken thinks it has the market cornered. I can get spending analysis on all of my credit cards and my financial company USAA allows me to view all of my accounts in one place. I can actually make trades there as well. 

I shall give it a year. Let's hope that there are quality upgrades,. 
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mshiggins, SuperUser

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Eric, thank you for the update and continuing to listen to and act on customer feedback.

I am concerned about the new 1 Quicken ID per subscription model. I currently manage my own data file and several data files for others, each data file with its own QID. I am not pirating or sharing the software with others - Quicken is installed only on my computer.

I do not want to manage the other people's files under my QID as they are separate tax entities and should remain completely separate.

With the new subscription model I will have to purchase several subscriptions to keep all the data properly separated. From a cost standpoint, I can't justify continuing to use Quicken to manage finances for myself and the others I am responsible for.

This suggestion has been posted asking for a change to the 1 QID per subscription model:

https://getsatisfaction.com/quickenco...

I hope you will monitor this suggestion as it collects votes and comments.
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ProGolfer

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Mary, while I understand what you are trying to accomplish and what your needs are, my question to you would be why do you think Quicken needs to acquiesce to your needs (not trying to be snarky here...just curious)?

Because as I would see it, even though YOU are managing data files for OTHERS, in reality the others should and are required by Quicken to have their own subscription.

I see no reason they SHOULDN'T be required to have their own subscription.  Whether you handle their finances and a Quicken data file for them...or whether they would do it on their own (and I'm assuming they are incapable of doing that, which I understand), it's still basically a completely different user.

And thus, a new subscription should be paid for that (or those) user(s). 

This would be completely different than a spouse with their own Quicken data file or a child or even an elderly relative.

If it's a spouse, there's no downside to seeing the associated info with a Quicken ID, unless there is some info they don't want to be shared (which nowadays anything is possible). 

In the case of a child or relative, I would assume that they would NOT be viewing their financial data.  It's merely record keeping on the subscribers part.  And if you wanted to print reports and handle financial affairs for the others that you maintain data files for, that shouldn't be an issue either.

But if they WERE viewing their own financial data and be in possession of the Quicken software (and of course that situation would be similar to yours), then they should have their own subscription license. 

That only makes sense.  Because if it's how you would like Quicken to handle this, it actually would be NO different than pirating your copy of Quicken.  You'd in essence be using it for other users...family members or not.

If I was maintaining my adult daughter's finances on Quicken, but she had no interest on her part in maintaining that info in Quicken, that would be a perfect way to have multiple data files with one Quicken ID.

But as soon as she would say to me to continue to maintain her data file, but she'd like a copy of the software to view her transactions, see her tax status, etc...that would be another subscription.  I certainly would not want to be sharing my credit score and other online data that is associated with my Quicken ID with my adult daughter.  

Now if the data files you maintain for other users just want reports, then fine.  But if they require the Quicken software as well, then it's another license, another ID and another subscription issue.

I don't want this to be confrontational.  I see your point, but like Quicken Inc I don't think it's right to give subscribers carte blanche to use their subscription for others who would then have the opportunity to access the Quicken software with data maintained on their behalf by someone else.
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RickO, SuperUser

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Mary,

I'm trying to understand... how does having separate data files associated with a single QID compromise there separate-ness? They can be kept completely out of the cloud and therefore remain separate. Or if they are access from Quicken Mobile, if they are associated with separate cloud accounts, then again, they are not mingled. Am I missing something?
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mshiggins, SuperUser

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I recommend any further discussion on enabling more than 1 QID per subscription should be done in that suggestion:

https://getsatisfaction.com/quickenco...
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miklk, SuperUser

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Agree completely. A 3 license subscription, allowing an extra ID or 2 to be added, or just fix the poor implementation so mobile does not expose all the data to other users at a minimum.
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Gene Rampale

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@ProGolfer if you are paying for access to the application, why should Quicken care how many people you are managing? If you are a single user not violating the terms of use by giving out the serial number, Quicken should not care. This would be equivalent to me having to buy a copy of Photoshop for every customer's photo I edited using that product.
(Edited)
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Marketing Guru

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I am currently on Quicken 2016 Home & Business. We use it for managing one rental property and doing light invoicing for our very small business. I can tell you that, given the $100 PER YEAR charge for 2018  and considering all the software problems Quicken has  had, we will NOT be moving to the subscription model.  You have effectively tripled cost of ownership for us.

I can't tell you the amount of time I invested  in keeping Quicken working with my credit union (reset account, rebuild account, etc. etc.) when it finally turned out that some programmer had messed up the scripting for online access. It wasn't anything the CU had done but something the Quicken scripting department had farkled. 

Further, each new iteration of Quicken has  created new bugs to squash without adding any more real functionality. For example, in investment tracking, I have LONG wanted (and requested) the ability to create custom classes of investments so that an analysis would produce a more granular report than currently available. It's never happened.  In addition, as banks create more two-step authorization systems, Quicken has increasingly failed to properly deal with them.

Whenever a company raises prices, it should only do so from a position of strength. I'm sorry guys, but that's clearly NOT where you are right now. "Bringing everyone to the same level" is NOT a customer benefit. It's a benefit for your company. 
(Edited)
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Spokey

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Dan Glynhampton,  just asking clarification.  If I can manually enter data with the new subscription model, is there any difference between not renewing a subscription and what I currently can do after the 3 years are up?
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QPW

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@Spokey in reference to this question:

If I can manually enter data with the new subscription model, is there any difference between not renewing a subscription and what I currently can do after the 3 years are up?
There is no difference.  (As long as you are not using the Starter version. that one will not allow manual update after the subscription lapses.)
(Edited)
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howdydooit

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Spokey - I'm not sure I understand what you are asking for. In the "Investing" tab under "Portfolio" there's a list of all your accounts and the holdings within each account. If you ht the ""Group By" drop down menu and change from "Accounts" to "Security" you see all of your holdings together.  For instance, if you have 3 positions in one stock, each in a different account, the "Group by Security" selection will show a consolidated view of that stock to one line - total # of shares, average cost per share, etc.  All of your holdings will be on one spreadsheet view. Is that what you're asking?
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Spokey

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That's not quite it.  I don't want security A combined for company x and company y**.   I want to see all securities for company x listed together.  I want to see for company x my market value, amount invested etc. so I can get a perspective for my results at the company level like I get at the security level.  For some companies, I do. 

Because my Fidelity account has mutual funds and equities listed together, I can see how I'm doing there.  I can see for example a 3 year return or market value at the company level.  But for TRowePrice, I can't.  I have a single account, with a single logon, and I get a single monthly statement.  For some reason, Quicken insists that I create a separate account for each mutual fund for the downloads to work 

No idea why Quicken handles the two differently.  If Quicken had a sub account (for each download) or a grouping of my choosing, that would accomplish it.  But currently, each of the investment companies I use (currently four) looks different even though in each case, again, I speaking of one account with one logon and I get one statement.

Also, if it had sub accounts or groupings of my choosing, I could similarly combine my checking, savings, CDs etc at a given bank


**  Actually I might want that, but that is not the issue I'm addressing.
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howdydooit

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Oh wow. That explains a lot. I strongly encouraged a friend to get Quicken Premier 2015 or 16 and he was trying to describe what you are experiencing to me, and I didn't believe it.  I figured he must doing something wrong.  A lot of his holdings are T. Rowe Price. Oops! Of course I couldn't help him much because I would need him to have to expose personal info (his finances) for me to trouble shoot.  I hope there's an answer to this, because it sounds like a mess and I'd like to give him some hope.  He totally gave up on Quicken, and is now looking at eMoney (which is offered free by Fidelity). I just got approved for that so I haven't tried it yet. Supposedly it's a financial dashboard that can log into your other accounts and aggregate data like Quicken does.  Good luck with your T Rowe/Quicken issue (not sure who controls this problem, but it would be nice if Quicken acknowledged it and weighed in)...
(Edited)
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mattyv123

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A subscription service model puts the onus on Quicken to continue to innovate and provide continuous updates and features.  

If they fail to do so, customers will simply stop paying and their revenues will dry up.  As a subscription-based business, the whole team is strongly incentivized towards excellence (from customer service to development) to keep their current customers happy (not someone who bought it 4 years ago, running some outdated version, and having problems).  It also provides the cash flow a tech company needs to grow and expand the software.

I'm sure this was a tough decision, but is just one of many that gives me confidence the new owners of Quicken are serious about building the product and will give it a bright future.
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Spokey

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"If they fail to do so, customers will simply stop paying and their revenues will dry up."

I don't see how a subscription puts anymore onus to continue (or perhaps begin) to innovate.  Seems like the opposite.  It's pretty well knows that automatic renewal is a much better retention method (as first demonstrated by the magazine publishers).  But if they have to 'win' my money each time, then they need to convince me it's worth while parting with it.
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Lysander Spooner

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Well, do not enable automatic renewal. That way they still have to win your money each year (or two years depending on where you purchase).
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Stuart Rouff

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[Profanity removed] The aim is more profit pure and simple. If you didn't force us to update by cutting off access to data, you'd have to fire half or more of your workforce. If there was something as good now or in the future, I would jump ship faster than you put out more bilge.
(Edited)
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RickO, SuperUser

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I don't like paying more for anything either, but I do understand that you don't get somethin' for nothin'
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Doug Loskot

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I agree and the last I looked Quicken was quite profitable.  What do you mean something for free.  Once I buy, install, and set up the downloads from my finical companies quicken isn't really involved, i.e. it doesn't cost them anything.  Also what do you call it when they take away to let you do it manually by downloading it from the back or stock broker.  GREED.
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RickO, SuperUser

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Quicken Inc is privately held. How do you what their PNL is? 

It is simply not true that it doesn't cost them anything to continue to provide the back end infrastructure that allows you to continue to download from your bank.
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Jeffrey Wilens

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if you have one or two bank accounts and that's it, you don't need Quicken.  If you have 20 or more accounts you would benefit from it.  That's 20 different banks or brokers using up to 20 different data download formats for them to keep operational, that's a big burden.  The "new thing" Quicken has to do is keep adjusting to the ever changing Internet interfaces with the banks and brokers.
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ProGolfer

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I've been a Quicken user since the mid 1980's.  Supporting the product?  I've called tech support maybe twice in all that time...both regarding an issue about a Mac product I needed to move to a newer machine and couldn't get the last update for Qiucken Mac 2007 that worked on Sierra.  Both times I was told just to upgrade to Quicken Mac 2017 because they wouldn't help me with an unsupported product any more.

In essence, there is no support really needed for the vast majority of Quicken users.  The only support needed is maintaining their servers and their connection to the financial institutions, which seems to be greatly lacking. 
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Rick, SuperUser

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While I am not a fan of the subscription model and the cost, that is not my reason for not upgrading from 2016.  I really dislike what you have done to the user interface( starting in 2017).  The new look makeover reminds me of software out of the 1980's.  The product had more user options 20 years ago than it does now. The color options, icons etc now are just terrible. So I'll watch from the side line for another year. It is what you have done to the look and feel of the product that has me unhappy and not willing to pay for a subscription.
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John in NC, SuperUser

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I have been a proponent of the subscription model for Quicken for years as I knew it was inevitable. The annual release schedule is outmoded.

I certainly appreciate how the Mac development has been much more agile over the past few releases, with features being added throughout the year. In years prior (Intuit days), annual release features were mere marketing talking points that often missed the mark. And, said features were quickly abandoned (i.e. left half baked) as development had to rush to the next marketing whims. Now, I see fixing and polishing of existing features.

I am sure Quicken will lose some customers from this transition, but I don't think that is necessarily a bad thing. It takes time and money to develop software and keep the back end infrastructure running to support it. (many people miss the latter point). I certainly don't mind ponying up the money for tools that help me do my job. 

The switch to a subscription model turns the page to a more positive direction.
(Edited)
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M C Crockett

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I will grant you that the Quicken for Mac product has improved since Quicken for Mac 2015.  Unfortunately, I have been unable to complete my transition to using Quicken solely on the Mac platform.

I still need to run Quicken Premier in a Windows 10 virtual machine.  The primary problem with Quicken on the Mac platform is that it still doesn't have investment logic to support corporate acquisitions (mergers) and divestitures (spin-offs/split-offs).  As a result of not having this support, the new investment reports in the Mac version of Quicken 2018 are useless unless I import a new QDF file after each corporate acquisition or divestiture.  These are far more common now than they were only a decade ago.

The Mac product has made tremendous strides in being able to import data from the Windows product but it remains a challenging process after each import to correct the errors resulting from transactions being processed in a different order than they were in the Windows version.  Perhaps, I should call the process time-consuming rather than challenging as I know which investment accounts will need to be changed after doing this for three years.

Another area that could use some work is the processing of non-taxable interest and dividend income.  Let's say you purchase shares in a municipal bond fund.  There is no Federal or state taxes on the dividends.  You have the dividends reinvested.  The Mac version of Quicken reports this as taxable income unless the bond fund is held in a tax-deferred investment account.  Why would one want to pay ordinary income tax on non-taxable income?

I do like the new subscription model as it eliminates the need to buy a Windows and a Mac version of Quicken each year.  This saves me $110 per year.
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¡ máirtín !

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I stopped using Quicken shortly after I paid to upgrade to 2015.
Quicken is now very difficult to use.
I do everything in Excel now - a lot less work.
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jlsob150

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Yeah, reverse stock splits and lot-specific wash sales must be a breeze in Excel...
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mshiggins, SuperUser

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That's funny :-). All kidding aside, though, I usually model tricky investment calculations like splits, mergers, and wash sale adjustments in Excel before entering the transactions in Quicken.
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Spokey

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that reminds me.  yes quicken can handle a simple split but has never had any help for mergers, etc.  That is you own 10 stock A and end up with 4 of B and 6.7 of A.  The math for the new basis is usually fairly easy once you have the company's published data.  support from quicken?  none
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Doug Loskot

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I have been a Quicken for about 20 years.  I have always been upset by the fact that I have to buy a new copy every 2 years just so I can keep the download function.  Now I am really upset that I will have to pay for a new copy EVERY YEAR i.e subscription.  In reading the comments above I feel the negative ones have been edited out.  Quicken management if you DON'T want to lose more loyal customers don't require everyone to convert to the subscription model.  I fell this is just a money grab.    I do have to agree with a couple of comments I saw that the changes Quicken have made over the years have not always been for the better.   I live in the San Francisco area and if you would like to form a user focus group I would be happy to be part of that.  You really need more input from actual user and not a bunch of programmers that have to continue to make change to keep their jobs.
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jacobs, SuperUser

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Actually, there won't be "Quicken 2019" (unless they change the box for retail stores) -- there will just be "Quicken" going forward. (I'm not sure about Windows, but on a Mac, the new version of the program is just "Quicken", not "Quicken 2018"). The point of this is that they will release bug fixes and new features when they're ready, instead of developing around a marketing-driven annual fall release.
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thecreator, SuperUser

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 Hi @ jacobs ,

There has to be a way for the Users and Quicken to know what they are running. Notice, currently not everyone is running the exact same Build, because when they release a New R #, not everyone is upgraded at the same time.

With Glary Utilities, the User get the see what they are running at a glance.



With Quicken, nothing. Glary is a Subscription Product as well.
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Larry Nolan

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Isn't the info displayed when selecting "About Quicken" what you want?
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splasher, SuperUser

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thecreator is asking for it to be displayed somewhere ALL the time. 

It has already been suggested elsewhere to put it in the top border where "Quicken" + the edition (Starter, Deluxe, Premier, HBR) is shown now.  It wouldn't take anymore real screen space than is now used.
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jacobs, SuperUser

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Maybe I'm not understanding... why is it desirable to see the version number (e.g. 5.2.1) displayed all the time? I find it simple enough to pop up About Quicken to see this info whenever I want to check the version number.
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Allen Brice

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If you truly guarantee access to our data, how about an option to export to an OFX file that other financial programs can import?
Not QIF.
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QPW

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@Allen Brice

Do you realize that the OFX format/standard was never meant as a way to transfer data from one personal finance program to another?

Is intended for a client application like Quicken to talk to a financial institution to get information (like transactions), and for sending instructions, like bill paying.

It lacks the syntax to capture what is needed to transfer data to another personal finance program.  QIF format is in fact much "richer" (and still lacking) in syntax to handle such an export/import.

For instance there is no syntax in OFX for categories.  Nothing for security price lists, memorized payees, ...

An OFX export is certainly not what you want.  QIF is about the best there is in an "universal open format" that most other personal finance programs can read.

And that is key.  Even if Quicken extends the QIF format to include what it lacks (like support for options, security lots, ...), the other personal finance programs would have to update their importing to allow for that.

It is interesting that probably one of the best "exports" currently is Quicken Mac.  Even though it seems like all it has is limited exports in CSV format for reports.
Because its database format is open source other personal finance programs have taken advantage of that, and read directly from the database.
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mrzookie

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Eric,

Thanks for the update. In response, here's some feedback I hope you'll consider:

I've been using Quicken H&B for about 10 years now. I'm one of those customers who upgrade every three years, using software purchased from a partner, or from Quicken, at a discount. My cost of ownership has been, on average, about $20/year. The subscription model will surely increase that number substantially. That being said, I've also been a technology professional for over 25 years. I know what it takes to keep a complex application moving forward, up-to-date, and running well. $20 a year likely doesn't cut it. For that reason, I'm happy to pay the additional cost if there are tangible changes in product and service going forward.

I'm cautiously optimistic about the move to the membership model, because its obvious to me that maintaining and improving all the various products has become untenable. Both product quality and support have deteriorated significantly in the time I've been a customer, to the point that it should be an embarrassment to you and the people who work for you. I'd have upgraded more often, but like many others, I've dreaded any time it came to do it. Even minor updates caused concern. I've never had that feeling with other software packages, and I've been using them since the days of the original IBM PC. I'm hoping that, with the increased revenue and ability to focus on fewer product versions, Quicken will be able to right its tilting ship. I know, from experience, that this is not going to happen overnight, but the membership model is a step in the right direction, and I fully will support you in this effort unless I get the sense that an appropriate portion of the new revenue is not going back into the product. 

I consider Quicken to be an important financial tool, and if the company goes down, I suffer. Nonetheless, the risk is real and I fully expect that some users will discontinue the use of the product, creating more risk. Your job is to win them (and more) back, and it needs to be done with commitment  and quality.  I hope you see it that way too.

So, right now, I understand and support your business vision - conditionally. In return, I ask the following commitments from you:

(1) Fix the bugs. They are legion. Make it priority 1, before adding new functionality. Start with errors in logic/function, then the interface and finally less critical issues. Elicit feedback and suggestions from beta testers and the user community at large - there are some really bright and energetic people on this board. Pay attention to what they tell you before designing, coding and implementing. It takes time, effort and money, but as the saying goes "never enough resource to do it right, but always enough to do it again". 

(2) Stop using customers as alpha and beta testers. Hire an experienced QC director and let that person do their thing.  A user should never have to dread doing an upgrade. It should be something to look forward to.

(3) Fix the support function. Right now its an absolute mess. Wait times are insane, and reps are uninformed and/or don't know what they're doing. Its inexcusable.

(4) Improve communications and customer relations. A small investment in these areas can go a long way to keeping the customer base and adding to it.

I can't speak for others, but if you do this, and do it right, I will be fine with the membership model, and its additional cost. I would be then likely be willing to pay even more for well designed and implemented improvements and additions.

Hope you take this in the spirit in which its intended.

Best of luck (to all of us).
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ProGolfer

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What's maddening, is that we've heard Eric Dunn's commitment to better quality before.  I've seen the same gibberish 20 months ago from him and the Quicken team.

But then you release a garbage product like Quicken 2018 with Bill and Income Reminders a complete disaster, the advertised features of downloading pdf bill statements when in reality there are less than 100 companies with that capability and email rent reminders when all you can do is email past due reminders.

This shows a complete lack of ANY quality in the product.  None whatsoever.  And yet legacy bugs still remain.

And don't chime in here and tell me most of the programming resources were used to update to the Quicken ID.  It's still shoddy and poor programming and deceptive marketing on Quicken's part.  

No user should have to put up with this, whether its $20 software or $120 software. 
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Marketing Guru

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Wow, seems you are super-invested in Quicken (the company) Dan.  Do you have any financial connection to them? FWIW, I never implied that HIG was a charity.  I have been a C-level exec with two public companies and several private firms.  I worked in high tech for years and I also owned a software company. I'm pretty familiar with how these things work.

The  basic rule of turn-arounds is don't try to milk a dry cow. If HIG's business model depended on getting higher prices for a buggy, mature product (the subscription model) to generate  revenue needed to move the product forward, they made what I consider to be a colossal error.  Look at how many  NEW people are signing up to these boards JUST to complain about the pricing. That tells me HIG has misjudged customer loyalty completely or they thought they could schmooze it away with PR, ad copy and an AOL CD giveaway program. 

A basic SWOT analysis on Quicken (the product) would have  ID'd  all the W's. Things like buggy product, upset customers, online competition, poor support, etc.  Because solving those problems are critical to retaining customers, the investment should have been made to fund the major issues up front. It's called R&D.

What you don't typically do in management is conclude the reason Quicken wasn't doing well was because prices were too low.

 Maybe Quicken should have just launched a GoFundMe program. "Everyone pitch in $25. When we reach $200K we'll fix the program."
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ProGolfer

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I sincerely think that no matter how many dollars that Quicken invests in the software, through higher revenue or not, Quicken will still remain a buggy mess because of outdated spaghetti like code that gets patched instead of improved.

And remember, Quicken was sold to HIG a capital investment group.  What do capital investment groups do?  The buy up companies in order to make a big profit in the hopes of selling it off for an even bigger profit.  So why is anyone surprised that about 1/3 of Quicken's users will see a 33-50% price increase? 

Almost everyone knows that what Quicken Windows really needs is a complete re-write...but based on the mess Quicken Mac where it's 10 years and running with a sub-standard software that they are still trying to make completely functional, it probably won't ever happen for Quicken Windows. 

What IS apparent is that Quicken's development and programming team appear to be just incompetent.  The India team has zero idea how accounting and finance works in the US.  And the US team can't seem to convey how it does work here...and has unbelievably lousy implementation of any idea they come up with.  And the design team is just at sea.  Orange and yellow colors on a graph?  Really? 

So, what you have is really Quicken "2018", both Windows and Mac versions, that are being beta tested with actual users who are paying for the privilege to be a beta tester.  How insane is that? "Oh, don't worry about it...we have these new "features" and we'll work out the problems later".  What a crazy way to develop and issue software to loyal users.  

Most likely, I'm sticking with Quicken 2017 until April 30, 2020.  And then move on to something else.

As it appears that the tax code will change drastically, there will be less and less need to actually keep track of deductible items such as medical expenses (phased out), state income taxes paid (phased out) and possibly even real estate taxes paid (maybe phased out).

So, most things that need reporting on your taxes will be sent to you from your financial institutions, such as interest, dividends and capital gains.

If I only need those mailed or downloaded tax forms to report on my taxes, then I can use just about any software product, online or desktop, to keep track of my spending, my budget and my investments.  Mint will do it, Personal Capital will do it, and I can find at least 10 other desktop offerings that will do it without the cost and eventual termination dates that Quicken has. 

Heck even my bank has a Total Look feature where I can download transactions from institutions outside of the bank and categorize them and eventually export them to a .csv file if I need to.  So really, why DO I need Quicken?

There really will be very little need for Quicken at all.  
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Dan Glynhampton, SuperUser

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"Wow, seems you are super-invested in Quicken (the company) Dan.  Do you have any financial connection to them?"
No, none whatsoever. I'm just a user. What's more I'm one of the cheapskate users who didn't upgrade every year. 

"FWIW, I never implied that HIG was a charity. "
Well that's not how your post reads, but perhaps you didn't quite mean it that way. Jeffrey Wilens seems to have read it the same way as me though, his comment above that "Assets 'under management' is not money they are free to spend on Quicken" hits the nail on the head.

And for all the wide experience that your CV contains, you are making a huge assumption when you say

Instead, they change the revenue model (which looks like bad faith to most Quicken users) and say "trust us but pay us first, we'll make things better later".

Now unless you have some financial connection to Quicken or HIG, you can't say that they haven't already made substantial upfront investment to the company. I don't know either, but it's 18 months since Quicken was sold by Intuit, so to state that the first thing they have done is change the revenue model is incorrect.
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Dan Glynhampton, SuperUser

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"Wow, seems you are super-invested in Quicken (the company) Dan.  Do you have any financial connection to them?"
No, none whatsoever. I'm just a user. What's more I'm one of the cheapskate users who didn't upgrade every year. 

"FWIW, I never implied that HIG was a charity. "
Well that's not how your post reads, but perhaps you didn't quite mean it that way. Jeffrey Wilens seems to have read it the same way as me though, his comment above that "Assets 'under management' is not money they are free to spend on Quicken" hits the nail on the head.

And for all the wide experience that your CV contains, you are making a huge assumption when you say

Instead, they change the revenue model (which looks like bad faith to most Quicken users) and say "trust us but pay us first, we'll make things better later".

Now unless you have some financial connection to Quicken or HIG, you can't say that they haven't already made substantial upfront investment to the company. I don't know either, but it's 18 months since Quicken was sold by Intuit, so to state that the first thing they have done is change the revenue model is incorrect.
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Edgar

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With all due respect to the CEO's justification for going to a one-year activation so the company can focus on updating a single version of Quicken rather than having to maintain three yearly versions that are currently active at any given time... baloney.

Since the new continually updated version of Quicken has a rolling expiration date based on the date of actual installation, it would have been just as simple to assign a three year validity period as the one year period that they did.

It is all about the money -- tripling the cost for those Quicken Deluxe users who have traditionally only bought a new version every three years.
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mattyv123

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But this is the beauty of how our market works: if you don’t like or have confidence it what you are being sold, then don’t buy it and find something else.

I’m sure they inherited a mess of a code base, but this allows them to deliver new features AND fixes throughout the year in a much more agile fashion.

And don’t forget they are talking about their list prices. As we have seen before and even now, they offer some pretty steep discounts through promotions to help take the edge off.
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Dan Glynhampton, SuperUser

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"Dan...do you think there will REALLY be more development of the product?"

Was that aimed at me?  Sorry, didn't spot it.

As far as the Mac version goes I think there will be more development, I don't use it myself but I gather it's some way from feature parity with the Windows version.  It's speculation on my part, but I expect them to continue development and for the gap between it and the Windows version to close, though I doubt they will ever be identical.

The Windows product is a different matter, it's very mature now, the chance of some killer feature coming along that will have the user base salivating is pretty remote. Hopefully there will be a focus on fixing extant bugs and whatever new features do get added will be more robust.  Some development work to keep up with the changing security requirements of the banks and other network issues is going to be needed too, although that's pretty unsexy from user perspective it is nevertheless essential.

So what I'm hoping to see is a steady improvement, not radical new developments.  Time will tell.
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jacobs, SuperUser

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@Edgar: "it would have been just as simple to assign a three year validity period as the one year period that they did."  I think you missed one of the key reasons for the switch to the subscription plan: so they don't have to maintain and support all the different versions of software, which consumes a lot of time and resources currently. A security fix has required them to update four years of 6 or 7 products, whereas once the annual versions fade away and everyone is on a single code base, it will take a lot less time to develop, test and release updates (whether bug fixes or feature enhancements).
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Edgar

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@jacobs... no, I get that, but they still could have made the new single version good for 3 years from the date of installation.  It almost sounded like they HAD to go to a one year expiration because of the new single version. This isn't a case where it had to be one or the other... it could have been both.
(Edited)
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jacobs, SuperUser

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Well, they do offer one year or two years (or through Amazon, 27 months). They certainly could offer 3 years as well, but I would guess they chose not to because people would balk at a higher-still price of a 3-year subscription.
My concern is that with the new upgrade model, all customers will essentially be made part of a beta testing group for upgrades and will have to deal with much more frequent bugs.
(Edited)
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Mike

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Interesting perspective. I guess the opposite could also be true if there is not an expectation of needing an annual release with the subscription model.  instead, new features and improvements can be rolled out as needed and more resources can be directed to resolving bugs and maintaining the institution interfaces.
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Sailor Bob

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THE KEY IS: "..and more resources can be directed to resolving bugs and maintaining the institution interfaces."

With Quicken Data Access Guarantee, if I don't renew my subscription can I still use Webconnect to import transactions from my FI?  Can I save a QIF and import the transactions?
(Edited)
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jlsob150

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Maybe manually entering transactions for a few months will convey the value that paying for Quicken provides...  What is your time worth?  

We should be thankful the Quicken has split from Intuit and chosen a better path.  They would have died on the vine, otherwise.
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splasher, SuperUser

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@Mike - Deluxe 2015

The QIF import process has been expanded to allow the import into non-cash accounts with the 2018 release of Quicken for Windows.

In the past, QIF imports were never affected by the Discontinuation Policy and while there has been nothing stated that would change that policy, there is nothing to say it won't change.
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Artic Hare, SuperUser

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I concur with splasher, but I will emphasize that the Data Access Guarantee does NOT guarantee that the QIF method will remain available. Q has not stated it will close that door, but it hasn't guaranteed that door will remain open.

Also, fwiw, the non-cash account restriction was never implemented on Quicken Canadian edition.
(Edited)
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QPW

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I'm going to jump in here and point out that the QIF import in Quicken 2018 is broken.  I don't believe this was a "policy change", I think it was a bug introduced.
If anyone thinks that they will need to import transactions using QIF now, or in the future I hope you select "ME-TOO" on this problem thread:
https://getsatisfaction.com/quickencommunity/topics/qif-importing-into-quicken-windows-2018-is-broken-in-the-r2-3-patch-update
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QPW

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I'm going to jump in here and point out that the QIF import in Quicken 2018 is broken.  I don't believe this was a "policy change", I think it was a bug introduced.
If anyone thinks that they will need to import transactions using QIF now, or in the future I hope you select "ME-TOO" on this problem thread:
https://getsatisfaction.com/quickencommunity/topics/qif-importing-into-quicken-windows-2018-is-broken-in-the-r2-3-patch-update
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Dan Glynhampton, SuperUser

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Thank you, Eric, for taking the time to explain some of the reasoning behind the membership model.  I’d also like to say thanks to you and the company for listening to and acting on the feedback that led to your introduction of the Data Access Guarantee.

I think that moving to a single version with frequent updates will lead to an improvement in quality over time, and, with the transition from Intuit backend services complete, I’d encourage you to get the teams to focus first on some of the irritating bugs that come up in this forum week after week. Fixing some of those soon will deliver something tangible to the users and be a good demonstration of your commitment to the future.
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Artic Hare, SuperUser

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Eric, thank you for communicating with the Community regarding the membership plan. This is a significant change that merits effective change management, with active leadership and sponsorship from the top of the organization.

I support the transition to the subscription model. In fact, I believe that the transition to the subscription model is essential to the longer term viability of Q. I've used Q for a long time - more than 20 years - and I would like to see the product continue to be available for another 20 years.

In my view, Quicken is a good value proposition at the new/current annual cost. I use both the banking and investing features. While I could find another way to manage my day-to-day banking, Q is indispensable for me on the investment side.

My experience with Quicken has been mixed. While I highly value the product, I've experienced some significant challenges and disappoints over the years. One of those disappointments was having to abandon my data file of ~20 years worth of history when it got corrupted through an upgrade process. Your PD team reviewed the data file and concluded that corruption could not be resolved.

A second example of my disappoints is this... As a Canadian customer, was probably one of the first customers to sign onto the subscription plan (early in CY2017). I can't think of any particular benefit I gained from upgrading from QC2016 to QC2017; however, I am very aware of the critical functionality that I lost to a defect introduced in the upgraded product. Your PD team introduced a (officially validated) defect into QC2017 that prevents (under any circumstance) population of the asset allocation portfolio rebalance table. It simply doesn't work. I've check back regularly with Q employees and, even now that we are anticipating the release of QC2018, there is no commitment to fix this defect. One of the main reasons I use (and subscribe to Q) is to help me in maintaining the asset allocation of my investment portfolio. This is an advertised/marketed feature of the product... that simply hasn't existed in the QC2017. This really is false advertising. I didn't need to upgrade... I still had a few years of support left on my QC2016 subscription, but I chose to upgrade... and my reward for spending the money on the upgrade was to lose one of the features most important to me. And, I reiterate, despite asking repeatedly, Q has made absolutely no commitment to fix the defect.

While I am fully supportive of the transition to the subscription model, it does, for me set some important customer expectations. I fully expect Q to do all of the following in relatively short order:
  1. address festering product defects and address all (new) material defects in a timely manner;
  2. improve the quality of technical support;
  3. improve the reliability and robustness of Express Web Connect (because not all of us have access to Direct Connect);
  4. improve the robustness of Q database (reduce instances of data file corruption);
  5. improve communications and customer relations;
  6. improve the way Q solicits input from the user community; and
  7. improve product testing and quality.
You may notice that "add new features" didn't make my list of expectations. Sure, there are some new features that I would appreciate; however, I intentionally left "add features" off the list to make it clear that adding features should be a lower priority for Q (than the above). Addressing defects and improving tech support are far more important than adding new features... at least to this 20+ year user. ...and, I'm one of your customers that is entirely OK with the subscription model.

Thanks again, sincerely, for communicating with community. I hope you are taking time, personally, to read our responses. I also hope that you adopt a practice of regularly communicating with the community.
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Sailor Bob

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Perhaps the most organized, most meaningful and perhaps best presented text from a Quicken User towards the Quicken Organization.  Your 7 points should be posted on a chart on every wall within Quicken..  My compliments, @Artic Hare.
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John

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I don't mind bugs in new features of an update.  I just won't use the new feature until it is fixed.  What really really bugs me is when an update breaks something that used to work but now no longer works.  QM2017 was bug free until update 4.6.  Support blames the bugs on the FI even though the FI has not made any changes and the bugs only appeared after the 4.6 update.  Problems will still exist with updates in the new subscription model but should be fixed quicker.
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opt

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I too have been a long time user of the Q software with many years on QW and now on QM. I will continue to purchase the annual upgrade, (now subscription), and I look forward to continued progress and innovation as you use the revenue to further enhance data security and product usefulness to your customers. Thank you Mr. Dunn and your team for what you are trying to accomplish.
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Chris Humble

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I believe this is more of a value decision. I have not seen the value of upgrading every year as new features do not warrant the cost except every 3 years or so, or when forced. But now we have to upgrade every year with the hope that 'new' features will justify the cost. History has shown that is not the case and would need to wait to see what new management will bring in this before I agree to a subscription.

A lower cost basic subscription would be more tolerable, with additional add-on subscriptions to added functions. Software sales are not the only income stream to quicken, as they also receive fees from banks to allow customers to download.

So Quicken is deciding that enough people are not using their high margin services voluntarily so they will charge everyone for them, at a slight discount from the full cost, and that the customers lost will be made up by the higher annual fees to those customers and will not negatively impact the fees collected from financial institutions.
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Geneo56

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You have sold me the last Quicken you will ever sell me.2017 Premier. Your subscription program is outright thievery . i usually update every year or every other year but will not be TOLD I HAVE TO. I have to use on computer for quicken only for WINDOWS. Quicken for MAC always is a joke.
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Maynard7

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Under your math, not much more.  But consider that in January 2015 I bought a bundle of Quicken and Turbo Tax for $59.54 and got a $40 rebate.  So I got to use Quicken for about $20 for 3 years.   A lot of other people did the same, and for us, this is a big jump in price.  A high enough jump that I will continue using the version I have, and enter transactions manually.   To me, Quicken is just a souped-up adding machine.  They made changes to it every year, which to me, were unnecessary.  I've been using Quicken since 1993 and I won't be buying into their money-grubbing subscription plan.  I don't think I'll influence your thinking...
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Richard Burke

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jacobs,

Your comment makes about as much sense as buying a car whose engine quits working after 12 months of ownership. You can still continue to use the car, it just won't go anywhere.

IMO, having a copy of Quicken without the ability to download transactions is pretty useless. AND to maintain the fully working copy you do have to keep paying. That is the point!

All that Quicken has done is spur development of competing packages by alienating their budget conscious long-time users.

I also agree that for the additional cost imposed by the annual subscription model to be justifiable, THE PRODUCT MUST GET BETTER!!! FIX THE BUGS! MAKE IT EASIER TO DISABLE SYNCHING TO THE CLOUD.
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Spokey

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non sequitur.   A car without a working engine can't fulfill it's basic fundamental purpose.  That is to get you & perhaps your cargo from point A to point B.  Maybe I'm wrong here but I don't see that Quicken's basic fundamental purpose is to download financial transactions.

I'd say it is to keep track of your finances.

You might argue that a bad battery forcing you to jump start your car every morning is analogous. Doesn't stop you from using the car.  Just makes it more difficult.  I would add that I'd be rather displeased if my battery only lasted 3 years<g>.
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Marketing Guru

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I would say that for most users, transaction downloads are a must have feature. It's a make or break for me.
(Edited)
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jacobs, SuperUser

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@Richard Burke: I've used Quicken for decades and I don't download transactions; I manually enter my transactions. So for me, Quicken is useful whether I have the current product or not. But as @Marketing Guru says, for *most* users, downloads are a key feature. And yes, you do have to pay for this service because there are ongoing costs in keeping this service functional. So the question is basically whether the cost for this service -- plus getting feature updates and access to support -- is worth it to you or not, and that's a question different Quicken users will answer differently.
I am willing to give the Quicken subscription model a try.  I have also downloaded Moneydance and Moneyspire to prepare to migrate in case I want to leave the subscription model after trying it.  I also agree that the subscription pricing seems steep for the minor feature enhancements provided annually.  As stated previously, I am concerned that subscribers will be subject to constantly unstable versions via frequent updates.  Hopefully, updates will be on a scheduled basis versus a "whenever a patch is ready" basis.
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Mike

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Thanks Eric.  I have been using money management software since the late 80's, starting with Andrew Tobias' Managing Your Money.

Before using Quicken, I had been using MS Money.  I was stunned when Microsoft decided to abandon MS Money and that's when I felt forced to purchase Quicken in 2009.  I now love Quicken and use most of the features.

I am grateful that someone is committed to continuing the support and development of Quicken.  I am not sure what I would do without it, as using personal finance software is now like owning/driving a car.  I can't imagine life without it.  I feel in total control of my finances because I can track everything from net worth to my retirement investments and plan for the future.

However, I am worried that Quicken can survive since Intuit and Microsoft abandoned personal desktop software. 

Microsoft said that banks already provide features like Bill Pay. I would suggest Quicken drop features that might be a drain on Quicken. I use the heck out of most Quicken features, but I use free Bill Pay available from my Credit Union instead of what's available in Quicken.  (not saying drop Bill Pay unless it is a drain and most people don't use it - just an example :) 

Focus on the things that will make people love and depend on Quicken (like being able to see the total financial picture, including net worth, lifetime planning and powerful reporting).  

Wishing you success!
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John in NC, SuperUser

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It's ironic that you mention MS Money. That program didn't have the sunset policies controlling how long or from what banks you could download. Look where that free for all led them to-and it wasn't because Money was a bad program with few users.

Every April, there is a flood of postings from (sunsetted) Quicken users who are irate that they are "forced" to upgrade. There are always threats to abandon Quicken. Well, they pretty much already had if they don't want to open up their wallets for more.

And there are also users who have used the same copy of Quicken for 15 years, but their new system won't run such an old program. Mad they have to upgrade, these folks demand steep discounts on the new version because they have been such "loyal users." Some people are unbelievably cheap. 

I believe Quicken can be profitable, but it will requiring skimming off those who wanted a free ride. Perhaps these people don't realize it isn't a program they are using, but rather, a service. If you find that service useful, pay for it! You and I appear to understand this.
(Edited)
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mshiggins, SuperUser

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I thought transaction downloading had a 2 year sunset period for Money.
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mistertheplague

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@mshiggins, that's correct. Intuit pointed this out in the early aughts when Quicken's sunset was changed to 3 years and a large part of the Quicken user base went berserk.
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Spotteddog

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I, too, started with MS Money and then went to Quicken. Because of all the rumors about Quicken, I spent the summer trying most of the top rated other financial management applications. They all had their strong points, but none was a complete package, as far as I am concerned. That is why I was ready for Quicken 2018 and became a member as soon as it can out.  Yes, there are lots of bugs in Q2018 and I don't trust some of the parts at this point. But I need QHBR and there is nothing else out there that does it all without having to find all kinds of "work-arounds".
Hopefully Quicken will do what they advertise and fix what has been mentioned here.

Yes, I have found support useless. The few times I did use it, the op was 100% clueless. Q support never fix a problem for me. This community is always my go to for help.
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Robert Derivan

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I believe the real reason for this change is strictly to increase revenue. Don't try to kid anyone. I've been using Quicken for many, many years and will start looking for an alternative. This is typical for new ownership to start changing a proven product.  Very disappointed !!!  Shame Shame Shame !! 
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Artic Hare, SuperUser

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At the risk of stating the obvious, Quicken is not a charity. It is up to each individual customer to decide whether the product does or does not offer a value proposition at a given price level. Time will tell whether the transition to the subscription model was a wise business decision. I'm betting it was. I also think it is in the best interest of it's shareholders and it customers. In fact, I would bet that Q wouldn't survive as a company for long without this transition. Kudos to Q for having the courage to make a business decision that would, predictably, be met with mixed responses from the customer base.
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ProGolfer

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For a lesson in how to run a business into the ground, just check out Sears Holdings.

Quicken will follow suit. Antiquated software with poor quality.  A recipe for failure. 
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Lysander Spooner

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Kind of amazing that people are so passionate about a piece of software that they consider just bug filled crap.
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AVgeek

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I support the change and have already noticed improvement in several areas.
Previously there were one or two financial institutions where the downloads were always troublesome.  I had contacted support to no avail.  I just noticed in the last month or so that these are now working flawlessly.  Bravo.
I have always upgraded to the latest version so a subscription service that continuously adds features is fine with me.
And in 2018 I have noticed the improvements in the reports area.  The data is worthless if it can't be manipulated, summarized and analyzed and that's what reports do.
Hey, keep up the good work.
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Geneo56

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Well the move to establish new UserID was not flawless. I spent 4 hours trying to get the accounts to log on and update and by internet posts there were thousands of others with the same issue than after a couple days working..I had to do it all over again. NOW having said that....The original agreement between the software maker and the user on my 2017 Premier clearly states it will be supported through 2020 . The best I can tell this is binding with the new owner of the software. I expect them to honor it and if not it will be class action time. Just because a company is sold or spun off does not nullify the user agreement.
(Edited)
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Artic Hare, SuperUser

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The commitment you are expecting is posted publicly here: https://www.quicken.com/support/quicken-discontinuation-policy
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Dan Glynhampton, SuperUser

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If you read Eric’s letter above you see it contains this:

"As customers shift from the pre-membership Quicken versions (which we continue to support)..."

Which should address you concerns about expiry of the older products. You can also check out the Discontinuation Policy here:

https://www.quicken.com/support/quick...
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capnrafter

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I like the membership model idea, but I'm anxious about continuing because my 2017 issues haven't been resolved. I thought it was done on my last support call, then a subsequent online download did something and three key transactions didn't download even though they should have, while others did. A call to support didn't resolve the issue and in fact stopped downloads from one of the accounts from the same bank. I've upgraded just about every time and now I'm stuck, unconfident that my numbers are correct.
How do I get past this?  EricG
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John

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Support is only good to help you do what you don't know how to do.  If there is a programming problem there isn't much they can do.  One person told me that it won't be fixed unless more people have the problem.  Another person told me I might like MINT better.  The support group really needs more training.

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