Sometimes a picture
is worth a thousand words ...
Can you please capture one or more images of the parts of your Quicken window showing the issue, sensitive information blacked out as necessary to protect your privacy but annotated to describe the situation, and attach the image(s) here?
The Windows Snipping Tool (available with Windows 7 and up) can be used to capture a partial screen image and save it to a file. Microsoft Paint can be used to annotate the image.
To take a screenshot in Mac please see https://support.apple.com/en-us/HT201361
Please create image files of type PNG, JPG or GIF only.
To attach the image here, start composing your reply. At the bottom of the text entry window on the webpage you'll see a row of icons beginning with B I U S
Click the camera icon (not the video camera icon). It will allow you to select and upload the captured image file from your computer. The captured image will be inserted at wherever the cursor is located in the text.