Chase offers FREE, Direct Connect to their clients with personal accounts. You should go to your account at Chase.com and sign up for Direct Connect. After this set-up all your Chase accounts in Quicken with Direct Connect. Direct Connect takes Quicken, Inc. (actually servers are Intuit owned servers) out of the picture and this minimizes errors you see. Direct Connect is the preferred type of connectivity!
"You've set up your Chase accounts so financial management software (like Quicken®1) can access them directly. To remove this access, contact Help & support at 1-877-CHASEPC (1-877-242-7372)."
Please read and follow instructions here:
While following instructions, deactivate all accounts with this bank including any hidden, closed, long forgotten accounts that might still be active for downloading.