I cannot get quicken to download my account Delta Community Credit Union. The bank told me to come to this website. What do I need to do?

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I cannot get quicken to download from my financial account Delta Community Credit Union. The bank told me to come to this website. What do I need to do?
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David Dodge

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Posted 1 year ago

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volvogirl, SuperUser

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Can you please tell us what Quicken product you are using (QWin or QMac) and what version you are using (2015, 2016, etc.).
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NotACPA - QW HBRP 2018, SuperUser

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Why can't you download from Delta CCU into Q?  What happens?  What error messages of codes?
And, we also need the response to volvogirl's question in order to assist you.
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UKR, SuperUser

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Please provide more details.
What error codes, error messages, symptoms do you get?
What have you tried so far to resolve the issue?
What version of Windows are you using?
Also need to know what version and release of Quicken you are using.
Click Help / About Quicken to determine year/version and release.

If you feel like beginning to troubleshoot this yourself, please read and follow instructions here:

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The deal with the Delta Community CU is that any attempt to login to their website from an "unrecognized" browser requires a verification.  If you go to a computer you have not used before, the login will tell you that they are going to send a verification code to your phone or your e-mail, and once you enter that, then that browser will be recognized.

Evidently, DCCU sees the Quicken attempt at account setup as an "unrecognized" browser.  It seems that there should be some type of workaround, but Quicken says it is DCCU's responsibility and DCCU says Quicken needs to figure it out.

I believe the onus is on the company that runs the DCCU website.
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NotACPA - QW HBRP 2018, SuperUser

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No matter what your browser of choice is ... Q uses Internet Explorer.  If that's "unrecognized" by DCCU, there are bigger problems here.

Perhaps, if you go to your DCCU account in Q, and then click the Gear Icon on the far right across from the account name, and then click "Update Now", you may be able to make progress sufficient to not do this manually forever.
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NotACPA, I don't believe you quite understand what I am saying.  ANYTIME you attempt to log into the DCCU financial website with your credentials from a browser/device that you have not used to log in there before, the DCCU site sees that as an unverified log in attempt.  To ensure the attempt is legitimate, DCCU sends a verification code to the user (normally via text) which must then be input to the website to "verify" that you are who you say you are.  After that, you will never be asked to verify again from the same device with the same browser.  It is a security measure, not a shortcoming of the website.
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UKR, SuperUser

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If the Add Account process in Quicken accesses DCCU and returns an unexpected response (the verification prompt), you won't be able to create your account register in Quicken in the normal fashion.
Here's a backdoor you can try:
Using your web browser, logon to DCCU.
Attempt to perform a download of transactions for your checking account, in Quicken - compatible format (QFX file). When the file arrives, Quicken should be able to process it and create the new account for you, importing all the downloaded transactions.
If successful, repeat for all other accounts at DCCU.

If that fails, contact Quicken Support via Chat or Phone at  http://www.quicken.com/contact-support  and report an Online Banking issue.

Scroll down to the blue boxes at the bottom of the webpage for access to Chat or Phone Support.

If you can get it resolved through Support (or not), please let us know.

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Barry Yunes

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I am getting error message CC-502 when trying to download DCCU data into quicken. This just started 3 days ago for me. Before that everything was normal. 
I am using Quicken 2017 Deluxe, version R6. any help greatly appreciated.
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David Bain

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Same here...cc-502 error.  Help!

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To get set up with DCCU, you need to phone them and ask for a Quicken access code. It looks like this: 2812008XX where XX will be your initials. You use this code as the password for Quicken.

You may need to log into the regular website, using your regular credentials, after they give you the code, but before trying with Quicken. I had to do this with my wife's account, but not mine - could be a change in how it works as I only recently added my wife's stuff to Quicken. IF this is required (ask them) then it asks for the quicken code after you log in. It only does this once.

When your Quicken code is verified, go ahead and set up in Quicken. It should create the accounts and download the most recent transactions. From there it works as expected.