A Bill Reminder Icon always appears next to one of my Capital One Checking Accounts (see Attached)
I do NOT use Online Billing nor have I ever used this Function. The Icon is somewhat troublesome since it blocks the view of the Icon that would indicate that the Account has new downloaded transactions. As I said, only a minor problem but one that should be fixed.
Hover mouse on Icon: "You have tasks to perform in this account - click for details"
Click mouse on Icon: "You have 1 online bill payment to send"Click Above text: Online Center window opens. There are no transactions listed that require action.
No transactions show Send in the check # column for the account.
As I stated in my original post, I do not nor have I ever used the Online Bill Payment option in Quicken. I do however, use the Bill payment function on the Capital One banks website(?)
If you haven't done
so already, I'd say it's time to contact Quicken Support via Chat or Phone and
request help. Let the programmers dig deeper into that issue.
I assume you have already copied, Validated and Supervalidated your data file and the problem persists.
- To contact Quicken Support, please use this link only: https://www.quicken.com/support#contact-support and select Chat or Phone support
- If you have purchased Premium Support (separately or included as part of your subscription to Quicken 2018 Premier or above) call the number that can be found at the top of the My Account page at https://www.quicken.com/my-account (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support" when you log in with your Quicken ID.
- Other links or phone numbers found elsewhere on the Internet, even in some posts here in the Community, may not be from Quicken or may not be up-to-date. Use those at your own risk.
- Unlike other so-called "Quicken support providers", this Quicken Support is free for supported versions.
I'm inclined to agree with the previous comment that if your problem is caused by corruption, it's not likely it will be fixed by changes to Quicken. And you have nothing to lose by restoring a backup (or multiple backups) to a separate folder to see whether an older version does not have the problem. If you don't want to keep the restored backup, you just revert back to your current file.
But, there is another approach you can try.
First though; you said you tried Validate & Repair, but you didn't say that you tried that on a Quicken Copy of your data. If you did not do that, I would try it now. If that repairs the problem, keep using the Validated Copy.
_ File > File Operations > Copy
_ Open the Copy
_ File > File Operations > Validate and Repair
If Validating a Quicken Copy of your data does not fix the problem, you can try another approach in that same Copy (if you don't like the results here, you can just revert to the pre-Copy file - your pre-Copy file is your "backup" for this other approach ... but don't let that deter you from making a second backup).
This alternate approach consists of creating a new Quicken account, moving the transactions from the old account to the new account, then deleting the old account.
_ Create two Banking > Transaction reports (PDF's would do) for the old account: one for Reconciled transactions, and one for non-Reconciled transactions (these may help verify the results of the process).
_ Create a new Quicken account of the same type as the one with the invalid Reminder icon.
_ "Move" transactions from old to new account, as per:
_ Create two Banking > Transaction reports (PDF's would do) for the new account: one for Reconciled transactions, and one for non-Reconciled transactions. Compare to the first pair of reports - if needed.
_ When you are confident that the new account is correct, delete the old account.