Mouse Properties: Snap To

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WIndows 10, Quicken For Windows Premier 2017 release 3.
I've asked this question before but here I go again.

Using Windows Settings ->Mouse Properties,  select Snap To. (Automatically move pointer to the default button in a dialog box).

When an action is made in Quicken that causes a dialog box to appear, the mouse pointer does not move to the default dialog box. For example, if I select a transaction, right click, left click on 'Delete Transaction', a dialog box will appear confirming that I want to delete the transaction. However, my  mouse pointer does not move to the default button in the dialog box. 

Is there something that can be done to support this property or is there a reason why it does not work in Quicken? 

Thank you,

Fred J.
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Fred J

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Posted 10 months ago

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Fred J

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I meant to add a second example. File->Backup & Restore or Control-B. Brings up a dialog box. Here to the mouse cursor should move to the default button but it does not. 
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QPW

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There is nothing you can change.  Basically it is "automatic" that the mouse jumps to the default button when that option is set, but the programmer has to properly set, which button is the default.
There is basically two things that prevent that from happening.  One is the programmer just doesn't do it.  The second is that there are some "modern" controls that don't have the feature.  For instance it isn't supported on anything that is a "web page", and some dialogs like the Intuit Id one are "web pages".

So about all you can do as the user is point out where they should have done this.

Also there is a problem in Quicken 2017 that makes things worse.  If you have seen your mouse cursor jump to the upper left of the screen, it is because of the fact they seem to be hiding some kind of invisible control up there, and it happens to have the "default button" property set.  So at times the mouse cursor will jump there.
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Fred J

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Here is an example;

It appears that the default is set to the BackUpNow button (as it is outlined) and if you hit the ENTER key (without positioning the mouse) the backup commences. Are you inferring that this is a problem with Windows rather than Quicken?

Thank you,

Fred J.
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QPW

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No the problem is in Quicken.

The Back up Now button has focus, but it isn't the default.
The button is highlighted when it has keyboard focus.

Example button 1 has the keyboard focus because it is the first control in the tab sequence.  But my mouse didn't jump to it when it came up, because I didn't set it as the "Accept" button.  In any dialog you can have an Accept button and a Cancel button.  The "Accept" button is the one it jumps to.


There is no way just looking at it to know if they have set the Accept/default button.
Of course you can see the affect when your mouse cursor doesn't jump to that button.
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Fred J

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OK Understood. Thank you for looking into this. It is very kind of you to respond. How do I get the Quicken people involved with this issue?
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QPW

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The official way to report a bug is to contact Quicken support.
http://www.quicken.com/contact-support Links are at the bottom of the page.
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Fred J

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This is where the buck stops. Have you ever reported a bug to Quicken support? If you go to the bottom of that page you have a couple of options. One is Live Chat and the other is Call Support. Those agents are not trained to respond to technical inquiries. More than once I explained this problem to them and each time they tell me it works correctly on their system. The first time I fell for it. I spent more than an hour letting them walk me through re-installing Quicken. The second time I politely ended the conversation. Yes, they give you a call-id. What are you suppose to do with that? I asked the agent if this problem would be brought to the attention of a developer? They were not certain. They just wanted to know if there was anything else they could do for me today. Can you suggest a way that we can watch the progress of issues that Quicken is working on? Thank you.
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QPW

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For the record, I think i will stop suggesting going to Quicken Support to report a bug.  It has been stated in the past by Quicken employees that is what should happen, but in fact I know that you are correct they will be centered on "helping you" not reporting a bug.

And the same Quicken employees have said that they are monitoring this forum for bug reports, so basically you have already reported the bug.

Of course they have also said that they were working on a better way to report bugs, but that was years ago, and no follow up.
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Quicken Tamara, Employee

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This issue has been reported to product development (QWIN-9568) and is being tracked in Beta, as well.

For those customers who want to know what PD is working on, or want to report directly to PD, we strongly encourage you to join Quicken Beta.

We beta test every patch and every product, so testing is fully done year-round.

To join Quicken Beta, go to https://quickenbeta.centercode.com and Create New User.  Once you've completed the application, it will be reviewed and you will be placed in the appropriate test group (US vs. Canada, Windows vs. Mac, etc.)
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John F

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I've migrated through many PAID FOR versions of Quicken over many years.

Seems Intuit has lost their skilled software developers.
VERY SAD! (as our new President might tweet)

This software BUG remains unacceptable after many months (5 months so far, and all 6 versions of Quicken 2017, now R6).

Program opens - pointer jumps to top left corner of screen.

Drag my cursor back down to click on One Step Update - pointer immediately jumps to top left corner of screen as new dialog box opens.

Drag my cursor back down to click on and Enter password for my Intuit ID, click Sign In - pointer immediately jumps to top left corner of screen as new dialog box opens.

Drag my cursor back down to click on Update Now, Update completes then - pointer immediately jumps to top left corner of screen.

Drag my cursor back down to begin doing some data entry.

The whole point of "Snap To" for Mouse settings was to save time and effort while doing productive work. This is NOT Rocket Science!?!? I don't know what your programming language calls it, but both you (software developers) and the code need to get control of "Focus" for the pointer.

Quicken 2017
Home & Business
Version: R6
Build: 26.1.6.1

MS Windows 7 Professional [Version 6.1.7601]
Version 6.1 (Build 7601: Service Pack 1)

Mouse Properties:
Pointer Options:
Snap To:
Automatically move pointer to the default button in a dialog box.

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me

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I just want to confirm your analysis.  (No solution though.)  
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John F

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Thanks. Too bad no one in charge cares. John F.
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QPW

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For what's worth, even though I agree with the statement about what the problem is (which has already be clearly defined by Fred and my posts), I don't really agree on rest of analysis.

First off I doubt the programmers have even been assigned this problem.  So the question about skilled programmers or not is mute.

Well not completely, if the software developers/management/policies were "proper" then the problem might have never been created in the first place.  But the truth is that the underline cause of this problem is much bigger than anyone gives credit to.
It is in fact the underline problem for many or the recent Quicken problems, from shortcuts not working, focus being on the wrong controls at the wrong time, and several size/positioning problems with the main window.

But the reason I doubt that the programmers have been assigned to fix this problem is because bugs are worked on based on a priority system.

This bug may be a big deal to you, but in the general community of Quicken users, it doesn't affect them at all, or very little.  And there is read workaround (turn off Snap To).  Frankly Quicken has MUCH bigger problems that require the programmers attention.

How about Online Bill service corrupting data files to a point you can't open them?
How about Quicken Mobile not working for Quicken 2016 for a lot of people since the R11 release.
...

I personally use the Snap To: feature too, but first off I recognize that it is one of those "nice features, that has been forgotten over the years".  Some programs don't think to set it, or set the wrong button.  Web browsers never got anything like it.  The new "apps" know nothing about it.  So it has always been "inconsistent".

I think one reason it isn't bigger annoyance for me is because I run my mouse at a very high pointer speed.  I have three monitors and I can basically move from the far left to the far right with the moving of my mouse an couple of inches.

If I was using in laptop with a track pad, that would certainly be much worse.
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Pete Menti

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I have a similar thread created and want to share my work around. Since its Quicken related (no other program, app, etc. are effected on my systems), I created a direct link to the mouse "snap to"
dialog page in Pointer Options. When I want to run Quicken I turn off snap-to, start Quicken, then turn snap to back on.. Works for me..
(Edited)
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Snowman

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This is also a problem in reports.  For example I have a customized report on the screen and I click the save button, the cursor does not move.  If I click OK (by moving the mouse) the following dialog box has the "Replace" button selected (highlighted by a line box around the word Replace) but the mouse pointer is not moved there. 

Back on the report if I select with the mouse the printer icon the "Print" button is highlighted but again the mouse does not go to the button.

Given all of the "old" code in Quicken I think this is result of all of the kludges that have been done to get things "to sort of work" but not completely.  This is evidenced further by the fact that the mouse pointer does not stay in place if one Alt-Tab's to another window and Alt-Tab's back.  This was fixed once but was broken again in a recent update.

I do not have this problem with any other program.  This is clearly a problem throughout Quicken.

I tried at one time to report a situation to Quicken Support and had the same experience as Fred.

UPDATE:  I tried to turn off the "Snap to" function and that "fixes" some of the issues but not all of them AND you have to go through the process of turning the "snap to" function back on when you leave Quicken.  Not good.

(Edited)