Have you tried this yet (if your bank recently changed their website or password requirements)?
How to refresh financial institution information (Branding)
Please read and
follow instructions here:
If that doesn't resolve the issue:
- It is the bank's contractual obligation to notify their Account Manager at Intuit Inc. of any changes to their websites and download functions in a timely manner before the change is implemented.
- The bank also needs to notify their customers of this change and any actions that might be required by the customer to regain access.
- Complain to your bank's upper level management.
- Also contact Quicken Support via Chat or Phone at https://www.quicken.com/support#contact-support and report this Online Banking issue, so that Intuit Inc. can be notified of the issue. Ultimately, however, the bank must work together with Intuit on solving this update issue.
Please let us know if you were able to get this issue resolved (or not).
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