No downloads from Merrick Bank credit card since 12/31

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Merrick Bank credit card is not downloading anything since 12/31/2018. I believe it may have to do with the date format on their website. Screenshot of transactions  here, notice the date format change from December to January. http://www.upl.co/uploads/Merrick1547138834.png  Interesting though the 'online balance' matches the bank, so it is connecting, just not downloading. In searching it seems this happened for users 12 months ago as well. Anyone able to guide me on a fix or do we need to wait on Quicken to fix?
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jasonpbyu

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Posted 2 weeks ago

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Greg Brown

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I have a Merrick card and connected today with no issue.
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jasonpbyu

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Weird i went through an hour with tech support and reset the account and some other things and it did a full download of everything from 2018 but nothing from 2019.
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UKR, SuperUser

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Have you tried this yet (if your bank recently changed their website or password requirements)?

How to refresh financial institution information (Branding)

Please read and follow instructions here:
https://www.quicken.com/support/server-issue-troubleshooting

If that doesn't resolve the issue:

  • It is the bank's contractual obligation to notify their Account Manager at Intuit Inc. of any changes to their websites and download functions in a timely manner before the change is implemented.
  • The bank also needs to notify their customers of this change and any actions that might be required by the customer to regain access.
  • Complain to your bank's upper level management.
  • Also contact Quicken Support via Chat or Phone at https://www.quicken.com/support#contact-support  and report this Online Banking issue, so that Intuit Inc. can be notified of the issue.  Ultimately, however, the bank must work together with Intuit on solving this update issue.

Please let us know if you were able to get this issue resolved (or not).


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jasonpbyu

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Just an update this is not yet resolved. I was on with support for over an hour and they said that a ticket had just been opened about several banks having a similar issue. It connects fine, it goes through downloading, it shows the current balance correct and matches to the merrick bank site, it simply is not downloading new transactions.
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Greg Brown

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I now have this issue. I have a transaction that posted in January that will not download
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UKR, SuperUser

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Greg,
Have you checked your download log files to see if that particular transaction was ever included in the download data stream?
If yes, does the transaction look like it's formatted correctly? Is there an accented character or other unusual character in the Payee Name field?
You might want to let Quicken Support review this issue ...
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Greg Brown

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When I review the OFXLOG, the last transaction I see is dated 12/18/18 which was a payment. The transaction from 1/6/19 does not appear at all. I also have a payment that posted on 1/17/19, and it also does not appear. So no transactions from 2019 are downloading. I only have 2 transactions per month, a debit for 1.99 and a payment for 1.99. Both have posted per the website but neither have downloaded. The OSU log shows Balance as of 1/20/19 and no new transactions to download. The balance is correct.
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Greg Brown

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Does  Merrick bank support Quicken or will I be wasting my time if I call them?
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Greg Brown

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I spoke to Quicken Support and they opened a case # 02415275. I also spoke to Merrick Bank and they didn't seem to know that they had a product that allowed transactions to be downloaded to quicken. She opened a ticket and told me to call back in a few days... Not very hopeful on either...
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Greg Brown

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I spoke to Quicken Support and they opened a case # 02415275. I also spoke to Merrick Bank and they didn't seem to know that they had a product that allowed transactions to be downloaded to quicken. She opened a ticket and told me to call back in a few days... Not very hopeful on either...