When I tried to add my new password to my vault for my BB&T account, I got the above message. I've seen other threads regarding "deactivating and relinking...", as well as a "password confirmation tool"..., as well as clicking on "learn more". None of these worked for me. my error screen doesn't have a learn more button. So, this is still an issue. PLEASE HELP!! The support desk couldn't help me either. So, maybe there's a user out there who can help.