Q2017 Mondo Patch Fails

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  • Updated 4 days ago
  • Acknowledged
In an effort to fix constant crashes in Q2017 RPM (mostly arising from report functions), I downloaded and attempted to install the latest mondo patch (Q2017R4MPatch.exe), even though I'm already at version R4 (build 26.1.4.5).  The patch fails with the message, "An error occurred.  Unable to check for updates, the server file failed to load."  Further details say, "Index and length must refer to a location within the string.  Parameter name: length"  All other on-line functions work; e.g., I'm able to download transactions, log into my Quicken account, etc.  Any thoughts on what's broken?

Thanks.
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John L. Miller

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Posted 8 months ago

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Quicken Kathryn, Official Rep

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Official Response
Hello All,
We've investigated this issue, and it's related to the Windows user profile on individual computer systems.  We're working to resolve this issue permanently in future patch releases, however, if you are still unable to install the patch with the "Server error" you will need to create a new admin user on your Windows system, and then install the patch with that new admin user.

Windows 10 instructions:
https://support.microsoft.com/en-us/help/4026923/windows-create-a-local-user-or-administrator-accoun...

Windows 7, 8, 8.1 instructions:
https://support.microsoft.com/en-us/help/13951/windows-create-user-account

If you have any issues with this process, please contact Microsoft support: https://support.microsoft.com/en-us

Quicken Kathryn