I suggest you use this procedure to uninstall Quicken and then reinstall it.
This problem happens for every Mondo Patch that was ever released, from R1 through R5, for Quicken 2017 Real Estate on a latest Windows 10 and on a 2016 machine. Yes, this exact problem listed above continually exists. Quicken needs to pay attention and correct this problem.
EVEN IF the user has a so-called corrupted installation on the windows machine, a Mondo patch is there for the exact purpose of fixing a corrupted situation. It still falls upon Quicken.
For me, since I have had Quicken 2017, a mondo patch no longer works at all, and I'm pretty upset about it. I do not like the updates that get downloaded via One Step Update because I've had errors in the past that way and I will never trust updates given to me that way ever again. So, for me, whenever there was an update, I went to download a Mondo Patch and then updated with that tool. It was always trustworthy.
I have had Quicken for the last 16 years....
A search of this on Google gives the best answer via StackOverflow; what ever string Quicken is using as a parameter is the wrong length. Seems some coder at Quicken should be able to fix the problem or give us a decent solution.
Once again, very bad support.
The install disk I purchased was R1; I downloaded, and installed, each of the R2 through R11 patches with success. However, either the R12 or R12 Mondo patches would work giving me the same error message "... parameter is the wrong length".
I tried using the One Step Update, however, that process stops because I have no online accounts to update and it just simply stops working.
I have successfully updated through R11 and have no idea where to go from here. If this is what can be expected from Quicken, I believe they are going to loose many customers in the future. This from a user since at least 1995, perhaps going back to 1991.
Once again, I appreciate your help and will keep an eye out for the use of your software ImportGIF.
Update: I finally was able to update to R12 through the program itself. I was forced to create an empty account and was not able to use One Step Update to simply update the program, of no, I had to sync my file up to their cloud before it would update the program. Stuuuuuuuuupid!
Once I installed the R11 update I could register Quicken 2016 with no issue. Then I did a "Check for Updates" from the Help menu and Quicken successfully updated to R12.
So the patch files for Quicken 2016 R12 on Quicken's own website are broke. Why they haven't bothered to build a new set is beyond me, other than they're probably too busy working on the September patch they've announced.
"Index and length must refer to a location within the string.
Parameter name: length"
I've tried crating a new data file for the sake of updating, did a clean uninstall / re-install. Manually searched and deleted every occurrence of Intuit and Quicken on both my hard drive and registry. Tried disconnecting from the internet, all to no avail.
Called support .. I won't even go in to that call but let's just say 2 hours wasted.
Whatever checks their patch system is doing is poorly written. At this point to save customers, I think they need to release a new downloadable ISO with the hopes that they keep all of us 2017 users around to wait for 2018.
But I wouldn't hold my breath.
So, I did the uninstall, clean, re-boot, and re-install from CD procedure, and got back to R10 of Q17. But, when I tried the Quicken 2017 R12 mondo patch install again, I again got the error message of "An error occurred. Unable to check for updates, the server file failed to load. Index and length must refer to a location within the string. Parameter name: length."
I have tried this several times, to no avail. When I click on "check for updates", I get the message that says I am on the latest version (R10) of Quicken, yet I know the R12 version is there, and I can't install it via the Mondo patch.
This is all very frustrating.
I have tried to run the patch with antivirus and firewall turned off. I even tried to run it multiple times in Safe Mode with Networking. No success!
At this point, I cannot access my data files. When I try to open my data files I get the Intuit Log In screen. When I try to log on with my original account credentials or my newly created account credentials (created at the request of Quicken support) I get the "Uh Oh! There is an error at our end" message and I can not get access to my data files. I know that Intuit is recognizing my credentials because when I try to log in using an incorrect password, I get a totally different error message stating that the user name and password don't match.
At the conclusion of the last contact with Quicken Customer Service, I was told that I should contact Windows Tech Support to help resolve the problem. WHAT???
So here I sit, a very unsatisfied customer who suddenly cannot use the software I purchased and upgraded on an annual basis for longer than I care to mention.
There is no excuse!
Wake up Quicken!
Even if there is some issue with the way my Windows installation is handling the data file log in requirements or the way the Patch is being handled, your success depends on YOU assisting customers to correct the problems created by the transition from Intuit to Quicken databases.
That being said I do have a workaround for most. It has worked for me but be forewarned, even on computers that I did not force this method on, my data still crashes at regular intervals whether 1 Step gets stuck at updating bills and just freezes or whether I accept a transaction and Quicken just closes. But this will at least allow you to access your data, however unstable it will be for you.
It's quite simple, install Quicken on as many computers as you have to. Eventually you will come across 1 that allows post R10 to Mondo patch. Once you've patched. Zip up all the contents of your "C:\Program Files (x86)\Quicken" folder as well as the C:\Windows\Quicken.ini file. Copy those files over your existing installation on your computer and it will work. I can assure you again. If you find this unstable going forward, it has nothing to do with the method. I have gotten Quicken to update the way it's supposed to and used my data file on that computer and it's just as unstable as the forced method above.
I'd love to zip up a working installation for all of you but I know that would be a form of pirating and copy right issues every where.... best of luck though. At least you will be able to get back in to your file and handle your billing manually until all this is sorted out or we get Quicken 2018 which I'm not very hopeful will be any better.
*** as a side note .. it scares me to think these developers may be the same developers responsible for keeping my login and data safe on the new "Quicken" servers ... it doesn't take a genius to foresee a complete breach of my information in the future .. hence my move to mint.com
We've investigated this issue, and it's related to the Windows user profile on individual computer systems. We're working to resolve this issue permanently in future patch releases, however, if you are still unable to install the patch with the "Server error" you will need to create a new admin user on your Windows system, and then install the patch with that new admin user.
Windows 10 instructions:
Windows 7, 8, 8.1 instructions:
If you have any issues with this process, please contact Microsoft support: https://support.microsoft.com/en-us
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