Q2017 Mondo Patch Fails

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In an effort to fix constant crashes in Q2017 RPM (mostly arising from report functions), I downloaded and attempted to install the latest mondo patch (Q2017R4MPatch.exe), even though I'm already at version R4 (build 26.1.4.5).  The patch fails with the message, "An error occurred.  Unable to check for updates, the server file failed to load."  Further details say, "Index and length must refer to a location within the string.  Parameter name: length"  All other on-line functions work; e.g., I'm able to download transactions, log into my Quicken account, etc.  Any thoughts on what's broken?

Thanks.
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John L. Miller

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Posted 8 months ago

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QPW

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It sounds like for some reason the patch install is corrupted.  Or maybe just something in your setup makes it think it is.

I suggest you use this procedure to uninstall Quicken and then reinstall it.
http://quicken.intuit.com/support/help/downloading--installing--upgrading-and-converting/using-qcleanui-to-uninstall-quicken/GEN82227.html
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John L. Miller

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I followed the entire QCleanUI procedure to fully remove Quicken, reinstalled it, and the mondo patch still fails.
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QPW

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Well then I suggest you contact Quicken support.  They can at least get the logs and such from you to have a better chance at getting to the bottom of the problem.
http://www.quicken.com/contact-support Links are near the bottom of the page.
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R S

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This problem happens for every Mondo Patch that was ever released, from R1 through R5, for Quicken 2017 Real Estate on a latest Windows 10 and on a 2016 machine.  Yes, this exact problem listed above continually exists.  Quicken needs to pay attention and correct this problem.

EVEN IF the user has a so-called corrupted installation on the windows machine, a Mondo patch is there for the exact purpose of fixing a corrupted situation.  It still falls upon Quicken.

For me, since I have had Quicken 2017, a mondo patch no longer works at all, and I'm pretty upset about it.  I do not like the updates that get downloaded via One Step Update because I've had errors in the past that way and I will never trust updates given to me that way ever again.  So, for me, whenever there was an update, I went to download a Mondo Patch and then updated with that tool.  It was always trustworthy. 

I have had Quicken for the last 16 years....

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QPW

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@R S you are assuming a lot of things.  First off that because you and John have had this problem everyone has it.  Far from the truth, basically if everyone had the problem this forum would light up with threads on it, and that isn't the case.

So in fact this a very rare situation, and has something to do with your exact configuration.  Hardly something that the developers would be actively trying to fix.

Also the Mondo Patch install isn't "cure all".  In fact the only difference between it and the regular install is with the regular install it checks the versions of the files that it is installing in comparison to what is on your machine, and if yours is already current, it skips it.  The Mondo patch install just overwrites all files.  So if a file that it is installing gets corrupted, that will replace it.

But that is far from the only things that can go wrong on a system.  Configuration files can be wrong (that is the reason for something like the QCleanUI procedure), permissions can be wrong on folders and files.  The installation of .Net can be corrupted...  And in fact a bad .Net configuration can be the cause of the installation program itself failing.

You might try the procedure that SuperUser thecreator suggests:

See this Article to reinstall Quicken: https://getsatisfaction.com/quickencommunity/topics/how-to-download-and-how-to-install-from-download...

Many Users, don't like Registry Cleaners, but I do and they do work.

I use Glary Utilities http://www.glarysoft.com/ 1-Click Maintenance and CCleaner
http://www.piriform.com/ccleaner

I run both Glary Utilities and CCleaner's Cleaner and Registry, right after deleting all the sub-folders and files mentioned. Saves me from restarting the computer.


After running the CCleaner, I install Quicken and it works.
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WILLIAM

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Well you can add me to the "limited" number of users who almost always experience issues with Quicken's updates. And after the latest, Quicken 2017 first started crashing whenever I attempted to use one step up date or manually downloading and importing files from banks, credit unions, or brokers. The only reason I have stayed with Quicken this after 3 "forced" upgrades is I value my historic financial data. Otherwise I would have changed after the 2014 end of life.
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Dr Tom Blinn

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I have been seeing exactly the same symptoms with the latest Mondo patch for Quicken 2016.  I've been through the whole "use QCLEANUI to clean up your installation and then reinstall" and it makes no difference.  There is a problem with the patch files, and it behooves Quicken (no longer part of Intuit) to address it.  If you have a problem with Quicken that needs a real patch, and you can't use the patch tool because it breaks, then effectively your Quicken product is broken.  Suggesting that you can fix the problem with some third-party "registry cleaner" that has potentially dangerous side effects is not a real solution, even though I'm sure the poster who suggested it believes it's a good idea.
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Lyle Workman

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Count me in on this problem too. Uninstalled per instructions twice and the mondo patch continues to fail. Definitely not good show of customer support and service Quicken!

A search of this on Google gives the best answer via StackOverflow; what ever string Quicken is using as a parameter is the wrong length. Seems some coder at Quicken should be able to fix the problem or give us a decent solution.

Once again, very bad support.
(Edited)
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gmalis1

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All the available Mondo patches and regular patches are available here:

http://www.quicknperlwiz.com/quickenpatches.html

What happens if you unplug your internet, install Quicken and then install on older patch (the one before the Mondo patch you are trying to install)?

Does that work?
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Lyle Workman

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gmalis1: Thank you for lending a helping hand; Quicken owes you a debt of gratitude.

The install disk I purchased was R1; I downloaded, and installed, each of the R2 through R11 patches with success. However, either the R12 or R12 Mondo patches would work giving me the same error message "... parameter is the wrong length".

I tried using the One Step Update, however, that process stops because I have no online accounts to update and it just simply stops working.

I have successfully updated through R11 and have no idea where to go from here. If this is what can be expected from Quicken, I believe they are going to loose many customers in the future. This from a user since at least 1995, perhaps going back to 1991.

Once again, I appreciate your help and will keep an eye out for the use of your software ImportGIF.

Lyle Workman

Update: I finally was able to update to R12 through the program itself. I was forced to create an empty account and  was not able to use One Step Update to simply update the program, of no, I had to sync my file up to their cloud before it would update the program. Stuuuuuuuuupid!
(Edited)
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Jeff

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Downloading the Mondo patch for R11 fixed my issue where I couldn't sign-in to register after install. Presumably the hostname of the update server or something similar changed at some point.

Once I installed the R11 update I could register Quicken 2016 with no issue. Then I did a "Check for Updates" from the Help menu and Quicken successfully updated to R12.

So the patch files for Quicken 2016 R12 on Quicken's own website are broke. Why they haven't bothered to build a new set is beyond me, other than they're probably too busy working on the September patch they've announced.
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Marty

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I have the same problem. I'm installing quicken 2016 on a new computer.  It won't let me open it while in R1, and will not recognize my Intuit ID that otherwise works. So, I can't open quicken in R1. So, I tried Mondo patch 12.  Got the same errors sited above.  So, I happen to still have R 6 and installed it and it got me further along. But I can't fine R 11 anywhere on Quicken site. How did you find it?
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Marty

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OK I finally realized the link to the patches was above from gmalis1. I downloaded and installed R11.  Now I have access to quicken. we'll see if R12 downloads itself successfully. Given all the problems over the years with updates, I tend to decline the updates.  I am always worried I will lose all access to my quicken program and file.  Been using quicken at least since 1995 and I still can't believe how many problems they have.  There is obviously a problem with R12. I'm on a clean windows 10, brand new HP laptop. The only problem I've had so far adding programs is Quicken.
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Logandros

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Same problem as most. I can get to R10 and no further. R11 and R12 Mondo patches fail with the dreaded

"Index and length must refer to a location within the string.
Parameter name: length"

I've tried crating a new data file for the sake of updating, did a clean uninstall / re-install. Manually searched and deleted every occurrence of Intuit and Quicken on both my hard drive and registry. Tried disconnecting from the internet, all to no avail.

Called support .. I won't even go in to that call but let's just say 2 hours wasted.

Whatever checks their patch system is doing is poorly written. At this point to save customers, I think they need to release a new downloadable ISO with the hopes that they keep all of us 2017 users around to wait for 2018.

But I wouldn't hold my breath.
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RogerMontemayor

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I have the same problem with Quicken 2017 on a Windows 10 laptop.  I got the message when starting Quicken 2017 that I had the critical update for the ID update to install, so I first backed up my data, and restarted Quicken to install the update, but the message to update was no longer there (even after checking the last "Update Summary", which always has the message in it that an update is available - it was no longer there).  So, I tried the Q17R12 Mondo patch install but got the  error message of "An error occurred.  Unable to check for updates, the server file failed to load.  Index and length must refer to a location within the string.  Parameter name: length."  

So, I did the uninstall, clean, re-boot, and re-install from CD procedure, and got back to R10 of Q17.  But, when I tried the Quicken 2017 R12 mondo patch install again, I again got the error message of "An error occurred.  Unable to check for updates, the server file failed to load.  Index and length must refer to a location within the string.  Parameter name: length." 

I have tried this several times, to no avail.  When I click on "check for updates", I get the message that says I am on the latest version (R10) of Quicken, yet I know the R12 version is there, and I can't install it via the Mondo patch.

This is all very frustrating.
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Jeff

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Roger,

  Try downloading the R11 Mondo Patch. Install that, see if it'll let you access Quicken and login to it. If so, then try and do the auto-update within it. That works for me.

  Also, FYI, Intuit will delete messages people post if they feel it criticizes their product or services too much, under the guide of being "argumentive" or "personal attacks" .
(Edited)
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Logandros

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So that's why things are not getting fixed...
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RogerMontemayor

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I had tried the R11 Mondo patch also, and it failed the same way.

BUT, this morning when I started Quicken, it prompted me to install Q17 R14, which installed without a hitch.  So, I am on the official Quicken version, connected with my Quicken ID, rather than the old Intuit ID.
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Logandros

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This should be the new company logo
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JimTram

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Same here.  And of course it's a weekend.  Shameful, very shameful!
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Mel Field

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Having same problem. Experiencing same error message. Before I realized it is not a unique problem, I uninstalled then reinstalled Quicken 2017. Terrible mistake! Now I can't update to R12 using the Mondo Patch and I can't update my Quicken Data File because I am asked to logon to my Intuit Account. Seems that Intuit no longer recognizes my password. I tried updating my Intuit password a few times. Each time I use what I think is my new password, it fails! Quicken chat is either closed or inundated with complaints because I waited over an hour for an agent and finally gave up!
 
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tns

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Add me to those who see the problem with regular and mondo version of Quicken 2017 patch release 12 and 13.  Problem is my data is already upgraded to the quicken id, and so doesn't work without the release 10 patch.  I need to get it to move on. 
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tns

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I have now gotten around the problem, very painfully.  Created another quicken file and INTUIT ID.  Kept trying update checks until it updated to now release 14.  Switched back to my real Quicken file and Quicken id.
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JimTram

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Tried R13.  Still no go.   Using Win10 Pro QDeluxe 2017.  Did the Qclean routine and everything.  Quicken does not like me!
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Logandros

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Same problem, can't patch 2 out of 3 computers in my household. The one that does patch still crashes when doing 1 step updates or accepting transactions. Having so much fun with this, like the rest of you.
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Mel Field

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As a follow up, I have spent more than 8 hours via chat and phone to Quicken Customer Service. I have uninstalled and reinstalled via CD and downloaded versions of Quicken Home and Business 2017 numerous times.I have cleared out common files and deleted all references to Quicken in the Registry. Quicken always updates to R10 Build 26.1.10.8 and the Mondo Patch does not work.

I have tried to run the patch with antivirus and firewall turned off. I even tried to run it multiple times in Safe Mode with Networking. No success!

At this point, I cannot access my data files. When I try to open my data files I get the Intuit Log In screen. When I try to log on with my original account credentials or my newly created account credentials (created at the request of Quicken support) I get the "Uh Oh! There is an error at our end" message and I can not get access to my data files. I know that Intuit is recognizing my credentials because when I try to log in using an incorrect password, I get a totally different error message stating that the user name and password don't match.

At the conclusion of the last contact with Quicken Customer Service, I was told that I should contact Windows Tech Support to help resolve the problem. WHAT???

So here I sit, a very unsatisfied customer who suddenly cannot use the software I purchased and upgraded on an annual basis for longer than I care to mention.

There is no excuse!

Wake up Quicken!

Even if there is some issue with the way my Windows installation is handling the data file log in requirements or the way the Patch is being handled, your success depends on YOU assisting customers to correct the problems created by the transition from Intuit to Quicken databases.
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Logandros

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Frankly the contact MS suggestion has no merit. Especially if like me, you've been running Quicken on this Computer with Windows 10 since R1. So R1 - R10 works but R11-R13 doesn't and that's a MS issue? Someone seriously needs to be fired. What they need to do which will alleviate some of the headaches you all are having is make a patch that doesn't require dependencies. A simple extractor to put the files and overwrite.

That being said I do have a workaround for most. It has worked for me but be forewarned, even on computers that I did not force this method on, my data still crashes at regular intervals whether 1 Step gets stuck at updating bills and just freezes or whether I accept a transaction and Quicken just closes. But this will at least allow you to access your data, however unstable it will be for you.

It's quite simple, install Quicken on as many computers as you have to. Eventually you will come across 1 that allows post R10 to Mondo patch. Once you've patched. Zip up all the contents of your "C:\Program Files (x86)\Quicken" folder as well as the C:\Windows\Quicken.ini file. Copy those files over your existing installation on your computer and it will work. I can assure you again. If you find this unstable going forward, it has nothing to do with the method. I have gotten Quicken to update the way it's supposed to and used my data file on that computer and it's just as unstable as the forced method above.

I'd love to zip up a working installation for all of you but I know that would be a form of pirating and copy right issues every where.... best of luck though. At least you will be able to get back in to your file and handle your billing manually until all this is sorted out or we get Quicken 2018 which I'm not very hopeful will be any better.

***  as a side note .. it scares me to think these developers may be the same developers responsible for keeping my login and data safe on the new "Quicken" servers ... it doesn't take a genius to foresee a complete breach of my information in the future .. hence my move to mint.com 
(Edited)
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Mel Field

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Thanks for the excellent recommendation.

I was able to install and update Quicken on another computer in my hoime. I then copied all files from working Installations Program Directrory (C:/Program Files (X86)/Quicken) and also copied all files from the Common Data Directory (C:/ProgramData/Intuit/Quicken).

I ended up with a working version of R12 on the computer that wasn't able to run the Mondo Patch.

Specifically, when I ran Quicken, I got to the Quicken (NOT INTUIT) Log In screen. My password worked and I have access to my data and also confirmed that I can perform all online updates with my financial institutions.

I then tried to update to R13 but got a message that certain installation files were missing and the R13 Mondo Patch. Maybe at a later time I will install R13 on the other computer and move the files over. Better yet, I will wait till Quicken comes up with at solution that is workable.

Thanks to you I am back in business!!!!
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Mel Field

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Couldn't resist and updated to R13 (by copying files) on the computer that would not accept the Patch. Working fine! Thanks again for your help.
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Logandros

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Yes I did the same, hopefully you are not getting the crashes I get but even I'm managing for now just to get the data I need out
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NCrich

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STRANGER and STRANGER!.  I followed your instructions by copying the files from my working desktop @ R12 level to my new laptop having the problem.  Laptop is now working fine.  At the end of one step update on the laptop I was offered the "opportunity" to update to R14.  I did and it worked!  However, when I go back to the desktop and update it tells me I am on the latest level (R12).  Oh well, at least both Quickens are functional again.
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Mel Field

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I just opened Quicken H&B 2017 on both my computers.Running R13 on both. One was upgraded via the Mondo Patch and the other by file transfer. Both report that R13 is the latest version. Quicken website still has the R13 Mondo Patch. Yes, very strange.
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Mel Field

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I think that Quicken has made major progress in resolving the problem. While running Quicken H&B 2017 R13 which had been installed via file copy from my other computer, I decided to check for updates. Sure enough, there was the notice that the update to R14 was available. I selected update and it proceeded and completed successfully! I am now running R14. Suggest others try it to see if it works for you.
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A

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I am still currently waiting on chat, almost at an hour now for waiting when it says 11 min wait. I have two business accounts to handle along with personal accounts as well and this week is the busiest for when things are due and critical that all accounts are balanced and correct. Not sure how long I will wait on chat before I try your work around to at least access. Then I may go back to hand records or make my own excel sheets to work off of. Thanks for posting what worked for you.
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Logandros

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R14 patches correctly. My data file was able to download 1 step updates. I was able to accept transactions for 2 credit cards. Went to accept transactions in my checking account ... crash. Now it crashes every time I open it ... nothing worse than false hope. Why would I have expected anything less.
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miklk, SuperUser

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R14 is the 1st one that was good enough for me to use; No problems for me in 2 data files.
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Quicken Kathryn, Official Rep

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Official Response
Hello All,
We've investigated this issue, and it's related to the Windows user profile on individual computer systems.  We're working to resolve this issue permanently in future patch releases, however, if you are still unable to install the patch with the "Server error" you will need to create a new admin user on your Windows system, and then install the patch with that new admin user.

Windows 10 instructions:
https://support.microsoft.com/en-us/help/4026923/windows-create-a-local-user-or-administrator-accoun...

Windows 7, 8, 8.1 instructions:
https://support.microsoft.com/en-us/help/13951/windows-create-user-account

If you have any issues with this process, please contact Microsoft support: https://support.microsoft.com/en-us

Quicken Kathryn

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