QWin 2015: Quicken immediately closes when I start One Step update, no messages

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When I start One Step Update and pick any one (or multiple) accounts in the list in window "One Step Update Settings", Quicken closes immediately without any message. Sanitizing data file didn't help. However, it is possible to update accounts individually by opening each account and clicking Update Transactions in the Downloaded Transactions tab. Can't afford to do it everyday as I have >28 accounts, so need One Step Update to work.

BTW my file size is 163MB.

==> Using Quicken 2015 Premier R12 (24.1.12.12) on Windows 10 Pro (64 bit).

Thank you for any guidance
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Vijay Saxena

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Posted 8 months ago

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UKR, SuperUser

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Validate

You need to validate your Quicken data file. It may have become damaged over time or if you ever had crashes while running Quicken.
Please run this procedure, skipping no steps:
- Make a copy of your data file: Click File / File Operations / Copy.  Do not change any Copy Option settings. Save file under a new name in same folder as current Quicken data file.  (The Copy process appears to be performing a record-by-record copy of the data file and not just a simple binary image copy. This has been reported as recovering some otherwise not repairable files)
- Open the copied file in Quicken.
- Click File / File Operations / Validate and Repair. Click Validate File, check to make sure the copied file is being validated, click OK. Let it run.
- Fix any errors logged as not repaired by Quicken.
Now close and restart Quicken using this new file and try your failing action again. If it works, keep using the new file and abandon the old one.
If that doesn't resolve the issue, you may have no recourse but to restore your Quicken data file from a Manual or Automatic Backup taken prior to the problem first occurring, if necessary going back to older backups until you find a file that does not exhibit these symptoms.
http://www.quicken.com/support/how-do-i-restore-quicken-data-file-backup-file

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Vijay Saxena

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Copy File operation quits in the middle while copying. The progress bar goes 25% then closes, and a popup message window says "File NOT copied". Tried multiple times, no luck.

Nevertheless, validated the original datafile. Log file displays some corrections made in some investment accounts, nothing major. Validated file is stored in a subfolder "Validated".  However the original reported problem persists with this validated data file.

Recreating datafile from old backup is a big hassle! I will do it, unless somebody has further ideas to try with the current file?
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NotACPA, SuperUser

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When the File Copy fails, you've got some SERIOUS, possibly uncorrectable, data file corruption.

You can try a SuperValidate (same process as a regular validate ... but hold down the CTRL and Shift keys from the moment before you click "Validate and Repair" until after you click OK) ... but frankly I wouldn't have much hope for this.  Some, but not a whole lt.

By any chance do you have Q's automatic backups turned on?  Using Win File Explorer, see if there is a Folder underneath the location of your Q data file that's named BACKUP.  This might hold a more recent backup than the old one that you created.
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UKR, SuperUser

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About Quicken data files:
When the "current" data file is stored in \Documents\Quicken, you may find these additional folders:
  • \Documents\Quicken\Backup --- contains Automatic Backups created as you close Quicken
  • \Documents\Quicken\Validate --- contains a "before image". The current data file is moved to this folder at of the start of a Validate process which creates a new "current" data file. This "before image" file can be used to restore the current data file if Validate crashes
  • \Documents\Quicken\QxxFiles --- when upgrading from an older version of Quicken, the old version's file is stored here before conversion to the new file format begins. Can be used by the old version of Quicken if you decide to reinstall and fall back to the old version.

If the Copy process fails while copying your data file it is most likely damaged beyond the repair capabilities built into Quicken. You may have no recourse but to restore your Quicken data file from a Manual or Automatic Backup taken prior to the problem first occurring, if necessary going back to older backups until you find a file that does not exhibit these symptoms.
http://www.quicken.com/support/how-do-i-restore-quicken-data-file-backup-file
You do create daily backups, don't you?

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Vijay Saxena

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OK, so I fixed my data file (it was a simple matter of deleting some extraneous xns in an investment account that were giving very large cash balances). After that copying, and then validating the copied file proceeded smoothly. And now I can use One Step Update without issues  :-))

Thank you to both of you who took trouble to answer!
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Vijay Saxena

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BTW validating the copied file shows no errors in the logfile. So it must be a really clean data file!