BTW my file size is 163MB.
==> Using Quicken 2015 Premier R12 (22.214.171.124) on Windows 10 Pro (64 bit).
Thank you for any guidance
You need to validate
your Quicken data file. It may have become damaged over time or if you ever had
crashes while running Quicken.
Please run this procedure, skipping no steps:
- Make a copy of your data file: Click File / File Operations / Copy. Do not change any Copy Option settings. Save file under a new name in same folder as current Quicken data file. (The Copy process appears to be performing a record-by-record copy of the data file and not just a simple binary image copy. This has been reported as recovering some otherwise not repairable files)
- Open the copied file in Quicken.
- Click File / File Operations / Validate and Repair. Click Validate File, check to make sure the copied file is being validated, click OK. Let it run.
- Fix any errors logged as not repaired by Quicken.
Now close and restart Quicken using this new file and try your failing action again. If it works, keep using the new file and abandon the old one.
If that doesn't resolve the issue, you may have no recourse but to restore your Quicken data file from a Manual or Automatic Backup taken prior to the problem first occurring, if necessary going back to older backups until you find a file that does not exhibit these symptoms.
Nevertheless, validated the original datafile. Log file displays some corrections made in some investment accounts, nothing major. Validated file is stored in a subfolder "Validated". However the original reported problem persists with this validated data file.
Recreating datafile from old backup is a big hassle! I will do it, unless somebody has further ideas to try with the current file?
When the "current" data file is stored in \Documents\Quicken, you may find these additional folders:
- \Documents\Quicken\Backup --- contains Automatic Backups created as you close Quicken
- \Documents\Quicken\Validate --- contains a "before image". The current data file is moved to this folder at of the start of a Validate process which creates a new "current" data file. This "before image" file can be used to restore the current data file if Validate crashes
- \Documents\Quicken\QxxFiles --- when upgrading from an older version of Quicken, the old version's file is stored here before conversion to the new file format begins. Can be used by the old version of Quicken if you decide to reinstall and fall back to the old version.
If the Copy process fails while copying your data file it is most likely damaged beyond the repair capabilities built into Quicken. You
may have no recourse but to restore your Quicken data file from a Manual or
Automatic Backup taken prior to the problem first occurring, if necessary going
back to older backups until you find a file that does not exhibit these
You do create daily backups, don't you?
Thank you to both of you who took trouble to answer!