Quicken 2016 Premier on Windows 10 - uh oh something went wrong on our end

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I am using Quicken 2016 Premier on Windows 10 and receiving the message "uh oh something went wrong on our end" when I try to update anything. I have reset my password and it still doesn't work.
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Cortney Harper

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Posted 1 year ago

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Don Baker

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This reply was created from a merged topic originally titled I'm using Quicken Premier 2016R12 and it keeps asking for Intuit Password, but th....

I'm using Quicken Premier 2016R12 and it keeps asking for Intuit Password, but then I get he "Oops' message. What is the problem?

I have changed my password on Quicken and Intuit. I ad no luck. 

I been a long time user (over 20 yrs), but it seems like I have more and more problems theses day. It's probably time to look for a better software.
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Sylvan Thompson

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This reply was created from a merged topic originally titled Intuit login fails, can't import manually downloaded qfx.

No matter what I do I cannot
get past the Intuit password request. I fails with a graphic of a spilled cup of coffee and "Uh Oh!Something went wrong on our end". I have updated my Intuit ID
password on the web and the password works on
the website so I know it's correct.  Since tonight, whenever I
try to open a .QFX that I downloaded from my bank it prompts for the
Intuit ID password and won't take the correct password and won't let me
do anything else.  I find the whole thing very frustrating.

I'm trying to use Quicken 2015 Premier R13 (USversion). With 'Check for Updates' says is the latest version.
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Eric

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This reply was created from a merged topic originally titled Quicken 2017 Deluxe Version: R12 error: Something Went Wrong "OOPS" Failed to Upd....

Quicken 2017 Deluxe: Version: R12 ; running Win10
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Joseph Witkin

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This reply was created from a merged topic originally titled One step update fails after updating Quicken 2017 for Windows to R12.

Last night I updated my Quicken H&B 2017 for Windows installations (Windows 10 x64) from R10 to R12 using the Mondo patch - for some reason, the update had not appeared automatically, though I run One Step Update daily. The R12 update process, creating Quicken ID, and signing into Quicken all went flawlessly, on two different PCs on which I have it installed.
This morning, I ran One Step Update and got errors on all 4 of my institutions that use Express Web Connect to connect. The three Direct Connect institutions worked, though one of them required two tries. The error was simply "Quicken is unable to establish an internet connection", error CC-899. There is certainly nothing wrong with my PCs internet connection. I tried restarting and "Restore Advanced Settings" in Internet Options control panel as the Quicken help panel recommended, but this did not make any difference. Tried deactivating onlne update for affected accounts and re-activating - I got "unable to connect to institution" as soon as I entered my info and tried to connect. Same thing on both PCs. I have different antivirus programs running on the two PCs, so its not that.  It is Monday morning, and there should not be 4 institutions unavailable. Advice??
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alienblonde

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STILL NOT WORKING!  
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Jeff Van Epps

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Tried the Live Chat. Been by my lonesome in this chat room for 12 hours now... Having found this thread I guess they wouldn't have anything helpful to offer anyway.
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Glenn Small

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Crickets. How about an update Quicken?
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Hen

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This morning it would not recognize my password, the step before the oops screen.  I created a new password and GOT IN!1.  Management needs to know they are very close to killing off their own product.

I don't know it this was the upgrade we have been hearing about that requires a new password or that upgrade is still in the works.   I suspect it is and I suspect that no matter how up to date our Quicken software is, we all will be locked out again.

My hospital decided they needed to put badge readers on the operating room locker room.  They did not program in any doctors ID's so none of could get in.  The guy responsible has moved to Qucken.
(Edited)
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J

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September 22, 2017, 8:15 AM ET
Able to login and complete one step update now.
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David Marshall

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I am also able to perform online banking this morning, 9/22/2017 06:33am MDT
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Ronald L. Stene

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Is it working now!
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CJ

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Still not working for Quicken 2015 Deluxe (R13). No update available and still getting "oops" screen since last night.
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Jeff Lawrence

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Had to restart Quicken 2016 Deluxe and enter Quicken.com Password again. Was able to connect. @ 547a PT
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Bob Housey

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Quicken,  Thanks for fixing this issue.  It now works fine on my Windows Quicken Premier 2015 even without an update.  I logged in and did an one step update and updated my investments.

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MintUserNew

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Mine is working now. I also told it to do the update. Fingers cross-ed the update will work.
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Hector Curiel

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I am on 2015 and still not working
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James W. Parker

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Working this morning (Q 2016 H&B R12). New dialog when logging into Quicken server, didn't recognize old log-in. Had to create new password, using text to phone as secondary authentication method. This is a ridiculous authentication scheme. No one wants this, Quicken. No one.
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James W. Parker

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Quicken 2016 H&B now has R13 available as an update. The release notes state that new authentication procedures will be put in place, as per the Quicken email of 2.5 months ago. Lets hope that these changes work. Not holding out a lot of hope. And there is no way in the update dialog to print the release notes. Perhaps they are available online somewhere? And when was Quicken actually going to let us users know that this was available and necessary? Sheesh.
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pat

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This reply was created from a merged topic originally titled QWIn 2016 (R12): intuid ID failure.

Intuit ID failure.  Says there is a problem on OUR end after I try to sign in. Trying to update bank transactions.  Q2016 R12
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Randy

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This reply was created from a merged topic originally titled QWin 2016: can't log on to quicken at all.

Cannot log on to QW 2016 at all. Cannot get past the incredibly annoying intuit log on page, which returns an "Uh oh, something went wrong on our end" message. This migration is bening managed horribly.
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Ed, Alum

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Official Response
Hello all,

This was a temporary issue, caused by a change Intuit made on their servers--it should be resolved now--we should see this a lot less as we complete the transition to our own Quicken servers--
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Greg Kristensen

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This reply was created from a merged topic originally titled cannot login to quicken.

I van log in to my quicken account online but bot within the application

I updated my password several times but quicken continues to reject each password

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