Quicken 2017 H&B in Windows 10 environment - Crashed 28 times TODAY ALONE - File Validated OK

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I have been a long time user of Quicken (as in over a decade and a half) and have a substantial background in accounting. I know what I am doing when it comes to recategorizing transactions and renaming payees for reporting and taxation purposes.

However, since the last update (R4) I have had non-stop problems with Quicken crashing.

Now, as tax season closes in on my clients and me, the stupid thing has corrupted my once pristine files and I have to resort to using backup copies.

The fact that I have a backup is not the problem. The fact that other people who don't use the product to the extent that I do most likely do not have a backup...or cannot find the backup...is part of the problem. 

The real problem is that this is happening at all.

I am furious. I certainly let my anger through on the messages I sent with the crash reports. A good four letter word or two should do the trick. IF Quicken gave a good g-dd--n.

My operating system is stable. I have plenty of memory and disc space. I have my files cropped neatly by year.

I do my part. When will Quicken programmers do their part?

Yes, I have contacted Customer Support (in some foreign land) and I have cleared the temporary files they told me to. The problem has not been fixed.


This problem has only gotten worse since the 2014 version. Each upgrade promised better days...and failed. Miserably.

I am about to revert to an older version as I search for a new personal finance software product. Because we are just about done here.

And I'll take my other business elsewhere when I do. And if you do decide to migrate to a subscription only basis without allowing me to continue to use the product I have already purchased a license for...I'll be gone as well. I can use an outdated piece of software...as long as it works like it is supposed to.

Your move Quicken.
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djm66

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Posted 2 months ago

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thecreator, SuperUser

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Hi @ djm66 ,

What exactly are you doing, prior to the crash? And you have not included the operating system, you are using.

See this Article: https://getsatisfaction.com/quickencommunity/topics/add-your-quicken-information-to-your-posts-plus-...
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djm66

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The OS and version is listed in the title to this item. I will restate it for your convenience.

"Quicken 2017 H&B in Windows 10 environment - Crashed 28 times TODAY ALONE - File Validated OK"

I have been doing this (also stated in my original piece)...

"recategorizing transactions and renaming payees for reporting and taxation purposes."

In the midst of selecting transactions from the register where the nomenclature includes extra information not needed for these reports, such as "CHECKCARD" or a phone number or any number of variations on the "Amazon" theme and trying to cull out the unnecessary wordage and provide proper classification, the program would freeze and then shut down. Crashing and taking the work I had done with it.

That's the gist of the problem. The worst of it is that everything else works magnificently on my machine. When I check my performance metrics, I have loads of RAM available and my CPU is not being taxed more than 25%.

I have taken to only running Quicken alone, without any other software running.

Did I provide sufficient information and direct you sufficiently to the places where I had already stated the needed items?

Edited to add: I have been working on files since around 6am and the program has crashed every half hour at least. It appears there may be a correlation between using the mouse ball to scroll after changing something and it crashing. 

Maybe not, but that is the only other activity besides renaming and reclassifying transactions individually, in a group, using copy and paste, or straight keying the change.

Again, my machine is stable, no memory leakage, and the file validated cleanly.
(Edited)
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thecreator, SuperUser

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Hi @ djm66 ,

Yes, I did read everything, including what you stated about Windows 10, but Windows 10 has lots of versions and Build information.

Example from the link above:

Quicken 2018 Rental Property Manager R3
Windows 10 Pro 64-Bit Build 14905.1000

You have not posted any Build information and all Builds are not the same.

If you have Build 15002, Quicken does not run: https://getsatisfaction.com/quickencommunity/topics/new-windows-10-preview-build-15002-not-compatibl...

That's why we simply like to know the Build information.
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djm66

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To be clear, I did state I am using Windows 10 environment. I also stated Quicken 2017 Home & Business (and a few lines in designated R4).

The one piece of information you requested not so clearly would be the version of Windows 10. Instead of posting a link, perhaps asking directly what information you are needing would be more beneficial.

Especially since the link did not work.

Windows 10 Home 64-bit
Version 1607
OS Build 14393.953

I used a downloaded version to install. I downloaded it directly from Intuit.
I have a business cable internet.

I'm not having any trouble downloading information from any online accounts. I have disabled that function for now and am solely working in cash accounts for the purposes of prepping for tax reporting.

Is there anything else you require before we proceed?

(Edited to add other information once I found the page you were trying to link me to in the first place.)
(Edited)
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djm66

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Some things I noticed:

1) Crashing may correlate with using the mouse scroll key to scroll when moving through the register.

2) I am working in cash accounts that do not need anything downloaded. Therefore, I cancel the One-Step Update prior to attempting work again.

3) It is crashing constantly again and I may have to completely pull everything out of Quicken and work in Excel. At least Excel is stable.

4) First I am going to deactivate all accounts so nothing tries to update and see if that fixes anything.

5) File validates cleanly.

I would love to have someone who knows something about how to fix this actually contact me. Someone who will read my message, from title to the end of my tale of woe and understand that the question they asked irritated me because it merely focused my already angry attention on the fact that they cared so little for their customer that they DIDN'T READ ANY OF IT TO BEGIN WITH before asking their question and making it clear that it was an attempt to make the system THINK something was being done.

So if a manager would like to contact me...that would be best.
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gmalis1, SuperUser

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Obviously, YOUR reading comprehension needs some work too.

As stated above, this is a user to user forum... Quicken users helping other Quicken users with problems.

Your tone seems to suggest that you think you are dealing with Quicken support.  That is NOT the case.  And a manager will NOT be contacting you.

You still have not answered the questions:

What version of Quicken are YOU using...Quicken 2017 R4 BUILD ???

And what version of Windows 10 are using...BUILD ???

So cut out the snarkiness and provide the correct info so people on here can help you.

Otherwise, go it alone and see where that gets you.  
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markus1957, SuperUser

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You still may have some file corruption or you may have stumbled across a bug. A while back, Quicken would freeze when working in an investment account register editing multiple transactions. The save process would begin to slow after each edit and the program would ultimately freeze. 

You might test by trying to perform your edits in bulk, using the Edit>Find/Replace feature from the menu. The other thing you may try is to close and re-open Quicken after a few edits before it crashes. There might be a caching window loading up to capacity that will reset when Quicken is closed. The scrolling crash might be related to Quicken trying to re-calculate balances with a full cache of edits. Just a guess and trying to assist with some workarounds because if it is a bug, a fix is not going to be implemented quickly.
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djm66

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Thank you Markus. I have used the bulk feature, and while the program does not fail as often, it will still close unexpectedly. A new issue that has come up is now when it closes, it does not always give me the option of sending the error reports.

The cache issue sounds like a real possibility, although yesterday I would open, perform fewer than a dozen edits, and it would crash. Mercilessly. I did, however, have more than one register open at the time. Perhaps that would make a difference.

Again, thank you for your input. I have a place to start. 
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Greg the Geek, SuperUser

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1. Have you tried creating a new Quicken file to see if the crashing problem still occurs?

2. Have you looked in the Event Logger for any error messages?

3. You stated you are using a "mouse ball" to scroll. Do you mean a track ball type mouse? Have you tried a different mouse?

4. Do you have another computer running Windows 10?

Greg

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djm66

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I have created a new file and attempted to import data to use, but somehow the export I did from the original file did not carry over the data. So I had to reconstruct it. Since I have the QFX files, it was just a time issue. It has crashed fewer times since, though.

I am wondering if somewhere there is a size limitation I am bumping against.

I haven't looked through the Event Logger yet but will do so now. That is an excellent suggestion.

I use a Logitech M570 Trackball due to arthritis. I have an optical somewhere. I will try using that one.

And yes, I do have several computers running Windows 10 in the office. I will try working on one of those to see if there is a glitch with this system. I hope not because this is the beast of burden I rely on.

I have a CSR who just contacted me. Given my current client load, they may be the best thing that happened today. Hopefully, once we dig through all of this, and if it is a program bug, we'll suss it out PDQ.

I appreciate your input.
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djm66

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Grumpy, don't be so. If you read through, you will find that I have provided that information. And I explained why I took such offense. The link provided sent me to an ad. One which only made the situation worse. Once I searched specifically for the page Creator was pointing at, I found the details he needed. And provided them.

It was a communication issue.

Too many people take the words they read and add to them some level of their own attitude. Yes, my original post was snarky. Intentionally so. After almost 30 crashes in rapid succession and the possibility of having to finish several dozen more returns by hand, perhaps I was due that frustration. And I posted that I was ANGRY. No one had to guess.

As for no one from Intuit contacting me...well...yes, they did. And combined by the helpfulness of a couple of the users here, perhaps a solution will be found.

If not, then I will be considering different software.

But seriously. Don't be so grumpy...or insulting.
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djm66

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I have replicated how the program crashes without allowing for any error reporting.

The exact sequence for this particular crash is as follows:

1) Edit a Payee name as a line item;
2) Scroll with mouse before hitting return/save;

The program closes without the option of sending an error report.
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Greg the Geek, SuperUser

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I don't think you really want to solve your crashing issue, I think you just want to complain. Have you tried any of my 4 suggestions? I honestly believe it's a Windows problem and not a Quicken problem. Since you have other Windows 10 computers, it's easy enough to install Quicken on one, copy your Quicken file to it and run your "exact sequence" that causes the crash.
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gmalis1, SuperUser

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Surely it should be easy enough to troubleshoot.

First I would change the trackball to an optical mouse.

Second start a new Quicken file (blank, with just the stock categories), enter a few phony transactions and see if you can replicate the problem.

Third, as you mentioned, install Quicken on another Windows 10 machine and copy your data file there and try again.  Also, notice that he is using a 64 bit machine.  Not sure if that could be part of the problem.  
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QPW

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I was going to post on this thread a day ago until I read Greg the Geek's suggestions, and no posted back statements about those being tried.

I don't see any sense in repeating over and over that different configurations should be tried.

But to RJS, the "as a line item" really stumped me too because it so much not a  "Quicken term" and it is out for context.  Nothing like stating in a popup register with several of them up, I'm editing the payee in one transaction and then scrolling, and it crashes.  "line item" is a transaction.

I have one statement about "cashes".  When Quicken cashes and you see a report, the crash is at a fairly high level that can be "caught" and reported.

When Quicken crashes without any such report it implies "lower level".  This isn't 100%, but it is a good rule of thumb.

And the lowest level is hardware, and hardware drivers, some parts of the OS kernel.

Bottom line is that as suggested the hardware "mouse/trackball" changed should be at the top of the possible causes.
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QPW

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BTW once it is determined that it has something to do with the trackball, I would have look for a newer driver.  Or even removing a company driver and letting Windows 10 install the default one.
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thecreator, SuperUser

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Hi @ djm66 ,

Is your Cash Register set up for a 1 Line Display or 2-Line Display?

I always use a 2-Line Display, as it is easier on the eyes.