Quicken 2017 is not downloading all of my transactions from my Barclay Card (JetBlue) Credit Card Account.

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Quicken 2017 is not downloading all of my transactions from my Barclay Card (JetBlue) Credit Card Account. Only about 50% of the transactions are downloading. Perhaps its only pulling transactions from only one of the card users instead of all of the card users.
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Matthew Kaplan

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Posted 1 week ago

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i have had nothing but trouble ever since I upgraded to Quicken 2017.  I won't work with my bank and like you said it messes up on credit cards  I hat this a I have used Quicken for years with no trouble.  If I could get a refund and go back to 2014 I would but Intuit or Quicken will not answer their emails.
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NotACPA, SuperUser

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There's no such thing as email support for Quicken.  The support options are this forum, or here: https://www.quicken.com/support#windows
Go almost to the bottom of the page for the Phone (weekdays only) and Chat support options
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Jay Franck

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I have been having the same issue with Barclay bank for several days now.  Some, but not all, of the transactions will download.  Even when I go to the Barclay site and download the transactions directly from there to Quicken they don't show up.  I have 2017 and am updated to the latest version.
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Matthew Kaplan

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This is exactly what I'm experiencing. And, like you, I've tried to download the data file directly from the barclay website as well, in addition to connecting through the quicken application, and experience this either way. However, if I download from the barclay website into an Excel file format (instead of quicken file format) all of the transactions are included in the Excel. Only when I important to quicken do I experience this issue regarding missing transactions. Clearly the issue is with quicken and not with Barclay. Does quicken support monitor this forum and respond?
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Chuck Collins

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Ditto.  I have been having this issues for a week or so now.  I don't seem to be able to connect to Barclay's from the Quicken app.  I can download from the Barclay's web site.  But like others on this thread, it is missing many transactions.  I only seem to have this issue with Barclay's bank.  I am running Quicken 2016 Deluxe Release R11 (25.1.11.5) on Windows 10.
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Flann O'Connor

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Yes, having this same problem, too.  Barclaycard.  Quicken 2017.  Started 7-10 days ago. Quicken?
(Edited)
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Erin G

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I'm having the same issue. Another interesting twist is that I just bought Quicken because I've been having an issue with all my Barclaycard transactions not syncing with Mint this week. This is driving me crazy. I also have a Barclaycardand Quicken 2017 for Mac. 
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Charles G. Schmidt

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I am having the same problem with a Barclays Hawaiian Air MasterCard.  It has been that way for at least a week.  I'm using Quicken 2017 (fully updated) for Windows on Windows 10.  
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Matthew Kaplan

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When is someone from Quicken going to respond? Is this board reviewed by product support folks ....
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Michael Sutter

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I am having same problem with Barclaycard Arrival Plus Mastercard. Problem started within last 2 weeks.
Similar problem, but with my bank.  SunTrust.  Missing transactions in the download.  Go and download directly from the bank site, but Quicken never pops up the missing transactions.  I will have to enter them manually!  :(
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John

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Having the same problem with Barclay.  Found this link

https://getsatisfaction.com/quickencommunity/topics/barclays-credit-card-transactions-will-not-downl...

Reviewed my latest statement and sure enough, only one transaction from each posting date is being imported.  Although the link above references this starting in April, the issues seems to go back farther than that.

EDIT:  My first missing transaction is from Jan 31. 

(Edited)
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Jay Franck

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I think you got this one spot on.  I went back to check my transactions and sure enough only 1 transaction per posting date is coming through on the download. This would seem to be Barclay's problem to solve.
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Chris Callas

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I'm having the same problem with my Barclay Arrival MasterCard.  I've been using Quicken for over 35 years and never had problems like this!  Intuit sold Quicken a few months ago and I'm very concerned that they've been dropping the ball ever since!

Update - I called BarclayCard today and the customer service rep knew immediately about my problem and transferred me to Tech support, "Chris" in India.  After the runaround about whether I had contacted Quicken he acknowledged awareness of the problem being with Barclay but said he had no information about what Barclay was doing to resolve it.  
(Edited)
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Don Favre

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I spent an hour on the phone with technical support.  He was very pleasant and helpful.  He tried numerous fixes and ultimately concluded that it was a problem with Barclays.  Very frustrating !!