Quicken 2017 is not downloading all of my transactions from my Barclay Card (JetBlue) Credit Card Account.

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Quicken 2017 is not downloading all of my transactions from my Barclay Card (JetBlue) Credit Card Account. Only about 50% of the transactions are downloading. Perhaps its only pulling transactions from only one of the card users instead of all of the card users.
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MattK

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Posted 8 months ago

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i have had nothing but trouble ever since I upgraded to Quicken 2017.  I won't work with my bank and like you said it messes up on credit cards  I hat this a I have used Quicken for years with no trouble.  If I could get a refund and go back to 2014 I would but Intuit or Quicken will not answer their emails.
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NotACPA, SuperUser

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There's no such thing as email support for Quicken.  The support options are this forum, or here: https://www.quicken.com/support#windows
Go almost to the bottom of the page for the Phone (weekdays only) and Chat support options
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Deb James

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I called Barclay today.  They said the problem is on their end.  I noticed since March 1st, that only one transaction per "posting" day is downloading.  Their IT department is working on it and they do not know when the issue will be resolved.  It is not Quicken's fault.
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Walter Tubilewicz

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Ever since Intuit spun off Quicken they have become a terrible company. I will never buy another version of this unstable, no proper customer service company again. Absolute junk. Barclay's Bank-US is the bank in question and it is not a Barkley problem solely, it is also a Quicken problem for dragging their feet in the update resolution. Finally, I am using 2015 Deluxe so you folks with either 16 or 17 that have problems know that it is not your version, it is the company's inability to service it's clients properly.
Both the band and Quicken are at fault so also closed my account with Barclays as my initial move to end the frustration.
(Edited)
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Debbie Flores

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1000% agree. I loved Quicken 2014.  I have had nothing but trouble with2017.
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Jay Franck

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I have been having the same issue with Barclay bank for several days now.  Some, but not all, of the transactions will download.  Even when I go to the Barclay site and download the transactions directly from there to Quicken they don't show up.  I have 2017 and am updated to the latest version.
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Deb James

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Barclay's IT is working on it.  They do not know when the problem will be resolved.
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MattK

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This is exactly what I'm experiencing. And, like you, I've tried to download the data file directly from the barclay website as well, in addition to connecting through the quicken application, and experience this either way. However, if I download from the barclay website into an Excel file format (instead of quicken file format) all of the transactions are included in the Excel. Only when I important to quicken do I experience this issue regarding missing transactions. Clearly the issue is with quicken and not with Barclay. Does quicken support monitor this forum and respond?
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Walter Tubilewicz

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No, Quicken could care less about its clients.
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Chuck Collins

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Ditto.  I have been having this issues for a week or so now.  I don't seem to be able to connect to Barclay's from the Quicken app.  I can download from the Barclay's web site.  But like others on this thread, it is missing many transactions.  I only seem to have this issue with Barclay's bank.  I am running Quicken 2016 Deluxe Release R11 (25.1.11.5) on Windows 10.
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Flann O'Connor

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Yes, having this same problem, too.  Barclaycard.  Quicken 2017.  Started 7-10 days ago. Quicken?
(Edited)
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Erin G

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I'm having the same issue. Another interesting twist is that I just bought Quicken because I've been having an issue with all my Barclaycard transactions not syncing with Mint this week. This is driving me crazy. I also have a Barclaycardand Quicken 2017 for Mac. 
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cgs

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I am having the same problem with a Barclays Hawaiian Air MasterCard.  It has been that way for at least a week.  I'm using Quicken 2017 (fully updated) for Windows on Windows 10.  
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MattK

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When is someone from Quicken going to respond? Is this board reviewed by product support folks ....
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Michael Sutter

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I am having same problem with Barclaycard Arrival Plus Mastercard. Problem started within last 2 weeks.
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Deb James

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It is not Quicken.  It is Barclay.
Similar problem, but with my bank.  SunTrust.  Missing transactions in the download.  Go and download directly from the bank site, but Quicken never pops up the missing transactions.  I will have to enter them manually!  :(
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John

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Having the same problem with Barclay.  Found this link

https://getsatisfaction.com/quickencommunity/topics/barclays-credit-card-transactions-will-not-downl...

Reviewed my latest statement and sure enough, only one transaction from each posting date is being imported.  Although the link above references this starting in April, the issues seems to go back farther than that.

EDIT:  My first missing transaction is from Jan 31. 

(Edited)
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Jay Franck

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I think you got this one spot on.  I went back to check my transactions and sure enough only 1 transaction per posting date is coming through on the download. This would seem to be Barclay's problem to solve.
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Chris Callas

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I'm having the same problem with my Barclay Arrival MasterCard.  I've been using Quicken for over 35 years and never had problems like this!  Intuit sold Quicken a few months ago and I'm very concerned that they've been dropping the ball ever since!

Update - I called BarclayCard today and the customer service rep knew immediately about my problem and transferred me to Tech support, "Chris" in India.  After the runaround about whether I had contacted Quicken he acknowledged awareness of the problem being with Barclay but said he had no information about what Barclay was doing to resolve it.  
(Edited)
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Don Favre

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I spent an hour on the phone with technical support.  He was very pleasant and helpful.  He tried numerous fixes and ultimately concluded that it was a problem with Barclays.  Very frustrating !!
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Walter Tubilewicz

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Lie by Quicken, it is Quicken that is failing to update after Barclay makes security updates.
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Cynthia

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I just experienced the same problem - two airline tickets purchased, but only one transaction will download. The Barclay rep knew nothing about this issue, and told me it must be a problem with Quicken. However, on this site I found out that the problem is that Barclay's assigned the same transaction number to both transactions. Quicken does not download duplicate transactions, so only one transaction downloaded. The primary card holder (my husband) had to come on the line with the rep to approve her issuing a form that hopefully will get them to change the transaction number on the purchase that hasn't yet downloaded. I have never had this problem with them before - something must have changed, and not for the better.
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Top Dog

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Having the same issue; like others I also noticed there's only one transaction per calendar date getting imported. Like others, tried the QFX file download-first-then-import route, same results as others. I opened the QFX file with a text editor and the missing transactions seem to be "in there". The file appears to be XML-like, but not actually proper XML. I can pretty much tell the transactions apart, but noticed that many of them have the same value for "FITID" tag (which my spider-sense tells me stands for "Financial Institution Transaction ID"), and yes, it looks like only one of the transaction within a group sharing the same FITID gets imported. 
This sure feels like an issue at Barclay's end.
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Walter Tubilewicz

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Problem is at Quicken's end.
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cgs

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Had a long chat session with Quicken where I explained the problem downloading Barclays credit card info.  They requested a slew of log files (OFX log, Connection log, etc) which I uploaded to help them pinpoint the problem.  I was told they have escalated it to their "scripts team".  No ETA for a solution given.  
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Deepak M

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Here is a workaround...

Download your transactions from a certain date to today's date as a Quicken file.  Open the downloaded .qfx file with a Text Editor.  In the transaction there is a section called <FITID>00004000021170425.  You can update this number to be unique.  What I did was just change the first 2 digits to 01, 02, 03, etc. to maintain some sequence.  Save the file and then Import it in Quicken.  You should see all the transactions there.

Hope it works for all of you!  Enjoy, Deepak
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Jay Franck

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I will try your suggestion. Maybe Quicken will change the name from one step update to several steps update. It certainly is an annoying problem.
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Deepak M

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This is a Barclays Card problem, i feel quicken is in the clear here
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MattK

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Guys. This isn't a solution. And Quicken isn't in the clear. Quicken needs to work with it's third parties to make sure it's software works as intended, if they want us to continue to buy their software This't our problem. We shouldn't have to spend our free time chasing this down. This is very much for Quicken support to figure out.
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Jay Franck

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Totally agree with you!
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gmalis1

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It's Barclay's problem...and they've admitted so.

Quicken can only download what the banks send.  If Barclay's is so screwed up that they can't put unique identifiers for each transactions, what exactly would you like Quicken to do?

Quicken (and users) have talked to Barclay's.  Barclay's admits it's a problem on their end.  They are working on it.

If you're dissatisfied with how Barclay's doesn't download transactions into Quicken, find another bank and credit card that works with Quicken.

But to blame Quicken in this instance is just plain wrong.
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Quicken Dave, Official Rep

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See the following announcement posted here in the Community 2 days ago: 
https://getsatisfaction.com/quickencommunity/topics/ongoing-issue-barclays-not-downloading-some-or-a...
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MattK

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Thank you for taking responsibility and confirming that Quicken is working with Barclays to resolve this problem.
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Jay Franck

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I received this email response from Barclay customer support:

Thank you for contacting us regarding your Diamond Resorts International World MasterCard. We can certainly address your concern regarding the Quicken download access through the website.

Please be advised that we are currently unable to link quicken to your online account at this time. We apologize for any inconvenience this may cause. Rest assured that our technology team is looking into it and we’re hoping to have a resolution soon. However for the mean time, you may download your statements through the website. To do so, select the 'Activity & Statements' tab on your home page and click on the 'Statements' link. You may then choose the statement you wish to view from the drop down list of available dates and then click the 'Download' button. 

Should you need further assistance, we request that you ask assistance through our Customer Care Department. Please contact us at 1-866-761-3964, agents are available 24 hours a day, 7 days a week, and will be glad to assist. We realize this may be inconvenient; however this is to ensure that you are connected to a specialist that could fully assist you on the concern. We hope you find this information helpful.

Thank you for taking the time to tell us why our service failed to meet your expectations. We sincerely apologize for the inconvenience it might have caused you however, please know that we appreciate your business with us. If you have any other questions or concerns, please reply to this message. 

Sincerely,

Customer Service
I have the same problem with my Barclays issued Lufthansa Miles and More card. But I don't see it as Barclays problem really - GnuCash imports all transactions flawlessly from the very same qfx file.
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Michael C Cordell

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Good to know it's just now me anyway (with Quicken 2016)
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MattK

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Any update from the Quicken rep? We'd all like to get back to using the software...
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Jay Franck

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Nothing yet. I will reach out to them again for an update.
Quicken support refers to the webpage and advises to watch it. Once the issue is fixed it will be announced there:

https://getsatisfaction.com/quickencommunity/topics/ongoing-issue-barclays-not-downloading-some-or-a... 
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Michael C Cordell

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Yes, I spoke with Barclays today and they agree this time that it's an issue of theirs, but had no ETA. When I called them the other day, they referred me to Intuit, even though I told them that this appeared to me a data error from them. We'll see ... 
It can't really be Barclays issue - GnuCash imports all transactions from the same qfx file without issues.
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Michael C Cordell

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Actually, it can. I don't know GnuCash at all, but it all depends on whether Barclay's changed their data format and whether or not GnuCash was modified to adjust to the new data format. At the same time, it could also be a Quicken issue wherein it no longer parses through the Barclays data correctly, either due to a bug or they haven't updated their code to adapt a possible new data format from Barclays.

I haven't spent to analyze their Quicken XML data file vs. another provider, but I'll presume for the time being that since Barclays is owning up to finding a solution, they will fix it or will work with Inuit to make sure it's corrected. In either case, we Quicken users must wait.

Cheers!
(Edited)
I bet you money Intuit did not change their qfx parser for years. I looked at the qfx file and the two transactions for the same restaurant one day apart (where Quicken imported only one of them) are unique. I am afraid the wizardry of the qfx file parsing might be lost forever at Intuit. They seem to favor barely English speaking support people rather than programmers:)
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Michael C Cordell

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Most likely they didn't change the parser. Assuming you're right, since code doesn't just "break," it goes to reason the data file changed formats - intentionally or otherwise. Another clue is it happens in Quicken 2016 AND Quicken 2017 - it's certainly possible the same bug appears in both versions, but why now? I was seeing this issue before I installed the latest Q2016 patch. In fact, I installed the patch thinking that it would fix the Barclays issue, but alas, it didn't,

Oh well, it's fun to speculate -- certainly more fun than manually adding entries into a register -- but that's not going to get the problem fixed (at least by us lowly plebians :-D)
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gmalis1

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Have you followed any other threads on this subject on this forum????

It's a Barclay's problem.  They somehow have screwed up their downloads as the transactions downloaded do NOT have the FITID unique identifier attached.  They are repeating the SAME FITID...resulting in only one or a few, at most transactions to download...if any.

Barclay's is aware of the problem.  Quicken has told them what they need to do to fix it.  But it's in Barclay's ballpark.  Call them up and bitch and complain and threaten to take your business elsewhere.  Then do it.

As for GnuCash, all I know is that Mint and Banktivity 6 have the same issues with Barclay's (and Capital One).

So yes, it's the bank's fault.
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Michael C Cordell

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If you're asking me, yes, I did (and I already confirmed with Barclays that it's their issue as well). I looked at the FITID fields and noted their format. I didn't go as far as comparing their QFX files with other downloads nor was I inclined to tweak them in order to attempt a manual import. Be that as it may, GnuCash working properly is a mystery, but I'm not curious enough to test it myself. I'll leave that to the more ambitious of you.

Cheers!
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Deb James

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I called Barclays today. I noticed since March 1st that only one transaction per posting day is downloading.  They must have done an "upgrade" and not thoroughly vetted the software.  They do not have a fix date
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Michael C Cordell

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FWIW, my download today had multiple entries, not just one. A few of the slightly older transactions did not get downloaded, so we'll see what happens tomorrow. We may be close ... 
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Jay Franck

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My download today also included multiple entries per day but none of the older transactions. Only time will tell.
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nofriday

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It looks like this may indeed be fixed. I downloaded today, and recent transactions had more than one transaction per day - which appears to be normal behavior. The main issue is that older transactions that had not been correctly downloaded since this bug first occurred weren't downloaded. However, I found a reasonable workaround. If you deactivate and reactivate the online services in your Barclay account, it will trigger it to re-download transactions. Doing this resulted in all of the missing transactions being downloaded into the account. The only issue is that this will re-download some transactions, namely the single transactions per date that had been downloading since this issue first occurred. Once I deleted those manually, I was able to reconcile the account against the online balance, and everything checked out.

Annoying that this happened and took so long to resolve...but glad that it's hopefully solved for good.

-joe
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Michael C Cordell

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I had tried your suggestion of deactivating, etc., but that didn't force the download of the few remaining transactions, so I entered them myself. Of course, the timing on this bug couldn't have been worse -- we went on vacation and using this card almost exclusively for virtually everything we bought. Manually entering those transactions was quite a chore.

Be that as it may, the problem seems to be fixed ... but like you, I'm not thrilled it took so long to resolve.

Cheers!

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