Quicken 2017 is not downloading all of my transactions from my Barclay Card (JetBlue) Credit Card Account.

  • 0
  • 12
  • Question
  • Updated 2 days ago
  • In Progress
Quicken 2017 is not downloading all of my transactions from my Barclay Card (JetBlue) Credit Card Account. Only about 50% of the transactions are downloading. Perhaps its only pulling transactions from only one of the card users instead of all of the card users.
Photo of MattK

MattK

  • 310 Points 250 badge 2x thumb

Posted 2 weeks ago

  • 0
  • 12
i have had nothing but trouble ever since I upgraded to Quicken 2017.  I won't work with my bank and like you said it messes up on credit cards  I hat this a I have used Quicken for years with no trouble.  If I could get a refund and go back to 2014 I would but Intuit or Quicken will not answer their emails.
Photo of NotACPA

NotACPA, SuperUser

  • 320,076 Points 100k badge 2x thumb
There's no such thing as email support for Quicken.  The support options are this forum, or here: https://www.quicken.com/support#windows
Go almost to the bottom of the page for the Phone (weekdays only) and Chat support options
Photo of Jay Franck

Jay Franck

  • 144 Points 100 badge 2x thumb
I have been having the same issue with Barclay bank for several days now.  Some, but not all, of the transactions will download.  Even when I go to the Barclay site and download the transactions directly from there to Quicken they don't show up.  I have 2017 and am updated to the latest version.
Photo of MattK

MattK

  • 310 Points 250 badge 2x thumb
This is exactly what I'm experiencing. And, like you, I've tried to download the data file directly from the barclay website as well, in addition to connecting through the quicken application, and experience this either way. However, if I download from the barclay website into an Excel file format (instead of quicken file format) all of the transactions are included in the Excel. Only when I important to quicken do I experience this issue regarding missing transactions. Clearly the issue is with quicken and not with Barclay. Does quicken support monitor this forum and respond?
Photo of Chuck Collins

Chuck Collins

  • 100 Points 100 badge 2x thumb
Ditto.  I have been having this issues for a week or so now.  I don't seem to be able to connect to Barclay's from the Quicken app.  I can download from the Barclay's web site.  But like others on this thread, it is missing many transactions.  I only seem to have this issue with Barclay's bank.  I am running Quicken 2016 Deluxe Release R11 (25.1.11.5) on Windows 10.
Photo of Flann O'Connor

Flann O'Connor

  • 72 Points
Yes, having this same problem, too.  Barclaycard.  Quicken 2017.  Started 7-10 days ago. Quicken?
(Edited)
Photo of Erin G

Erin G

  • 92 Points 75 badge 2x thumb
I'm having the same issue. Another interesting twist is that I just bought Quicken because I've been having an issue with all my Barclaycard transactions not syncing with Mint this week. This is driving me crazy. I also have a Barclaycardand Quicken 2017 for Mac. 
Photo of cgs

cgs

  • 70 Points
I am having the same problem with a Barclays Hawaiian Air MasterCard.  It has been that way for at least a week.  I'm using Quicken 2017 (fully updated) for Windows on Windows 10.  
Photo of MattK

MattK

  • 310 Points 250 badge 2x thumb
When is someone from Quicken going to respond? Is this board reviewed by product support folks ....
Photo of Michael Sutter

Michael Sutter

  • 84 Points 75 badge 2x thumb
I am having same problem with Barclaycard Arrival Plus Mastercard. Problem started within last 2 weeks.
Similar problem, but with my bank.  SunTrust.  Missing transactions in the download.  Go and download directly from the bank site, but Quicken never pops up the missing transactions.  I will have to enter them manually!  :(
Photo of John

John

  • 90 Points 75 badge 2x thumb

Having the same problem with Barclay.  Found this link

https://getsatisfaction.com/quickencommunity/topics/barclays-credit-card-transactions-will-not-downl...

Reviewed my latest statement and sure enough, only one transaction from each posting date is being imported.  Although the link above references this starting in April, the issues seems to go back farther than that.

EDIT:  My first missing transaction is from Jan 31. 

(Edited)
Photo of Jay Franck

Jay Franck

  • 92 Points 75 badge 2x thumb
I think you got this one spot on.  I went back to check my transactions and sure enough only 1 transaction per posting date is coming through on the download. This would seem to be Barclay's problem to solve.
Photo of Chris Callas

Chris Callas

  • 60 Points
I'm having the same problem with my Barclay Arrival MasterCard.  I've been using Quicken for over 35 years and never had problems like this!  Intuit sold Quicken a few months ago and I'm very concerned that they've been dropping the ball ever since!

Update - I called BarclayCard today and the customer service rep knew immediately about my problem and transferred me to Tech support, "Chris" in India.  After the runaround about whether I had contacted Quicken he acknowledged awareness of the problem being with Barclay but said he had no information about what Barclay was doing to resolve it.  
(Edited)
Photo of Don Favre

Don Favre

  • 60 Points
I spent an hour on the phone with technical support.  He was very pleasant and helpful.  He tried numerous fixes and ultimately concluded that it was a problem with Barclays.  Very frustrating !!
Photo of Cynthia

Cynthia

  • 144 Points 100 badge 2x thumb
I just experienced the same problem - two airline tickets purchased, but only one transaction will download. The Barclay rep knew nothing about this issue, and told me it must be a problem with Quicken. However, on this site I found out that the problem is that Barclay's assigned the same transaction number to both transactions. Quicken does not download duplicate transactions, so only one transaction downloaded. The primary card holder (my husband) had to come on the line with the rep to approve her issuing a form that hopefully will get them to change the transaction number on the purchase that hasn't yet downloaded. I have never had this problem with them before - something must have changed, and not for the better.
Photo of Top Dog

Top Dog

  • 62 Points
Having the same issue; like others I also noticed there's only one transaction per calendar date getting imported. Like others, tried the QFX file download-first-then-import route, same results as others. I opened the QFX file with a text editor and the missing transactions seem to be "in there". The file appears to be XML-like, but not actually proper XML. I can pretty much tell the transactions apart, but noticed that many of them have the same value for "FITID" tag (which my spider-sense tells me stands for "Financial Institution Transaction ID"), and yes, it looks like only one of the transaction within a group sharing the same FITID gets imported. 
This sure feels like an issue at Barclay's end.
Photo of cgs

cgs

  • 70 Points
Had a long chat session with Quicken where I explained the problem downloading Barclays credit card info.  They requested a slew of log files (OFX log, Connection log, etc) which I uploaded to help them pinpoint the problem.  I was told they have escalated it to their "scripts team".  No ETA for a solution given.  
Photo of Deepak M

Deepak M

  • 100 Points 100 badge 2x thumb
Here is a workaround...

Download your transactions from a certain date to today's date as a Quicken file.  Open the downloaded .qfx file with a Text Editor.  In the transaction there is a section called <FITID>00004000021170425.  You can update this number to be unique.  What I did was just change the first 2 digits to 01, 02, 03, etc. to maintain some sequence.  Save the file and then Import it in Quicken.  You should see all the transactions there.

Hope it works for all of you!  Enjoy, Deepak
Photo of Jay Franck

Jay Franck

  • 144 Points 100 badge 2x thumb
I will try your suggestion. Maybe Quicken will change the name from one step update to several steps update. It certainly is an annoying problem.
Photo of Deepak M

Deepak M

  • 100 Points 100 badge 2x thumb
This is a Barclays Card problem, i feel quicken is in the clear here
Photo of MattK

MattK

  • 310 Points 250 badge 2x thumb
Guys. This isn't a solution. And Quicken isn't in the clear. Quicken needs to work with it's third parties to make sure it's software works as intended, if they want us to continue to buy their software This't our problem. We shouldn't have to spend our free time chasing this down. This is very much for Quicken support to figure out.
Photo of Jay Franck

Jay Franck

  • 144 Points 100 badge 2x thumb
Totally agree with you!
Photo of gmalis1

gmalis1, SuperUser

  • 143,110 Points 100k badge 2x thumb
It's Barclay's problem...and they've admitted so.

Quicken can only download what the banks send.  If Barclay's is so screwed up that they can't put unique identifiers for each transactions, what exactly would you like Quicken to do?

Quicken (and users) have talked to Barclay's.  Barclay's admits it's a problem on their end.  They are working on it.

If you're dissatisfied with how Barclay's doesn't download transactions into Quicken, find another bank and credit card that works with Quicken.

But to blame Quicken in this instance is just plain wrong.
Photo of Quicken Dave

Quicken Dave, Official Rep

  • 159,954 Points 100k badge 2x thumb
See the following announcement posted here in the Community 2 days ago: 
https://getsatisfaction.com/quickencommunity/topics/ongoing-issue-barclays-not-downloading-some-or-a...
Photo of MattK

MattK

  • 310 Points 250 badge 2x thumb
Thank you for taking responsibility and confirming that Quicken is working with Barclays to resolve this problem.
Photo of Jay Franck

Jay Franck

  • 144 Points 100 badge 2x thumb
I received this email response from Barclay customer support:

Thank you for contacting us regarding your Diamond Resorts International World MasterCard. We can certainly address your concern regarding the Quicken download access through the website.

Please be advised that we are currently unable to link quicken to your online account at this time. We apologize for any inconvenience this may cause. Rest assured that our technology team is looking into it and we’re hoping to have a resolution soon. However for the mean time, you may download your statements through the website. To do so, select the 'Activity & Statements' tab on your home page and click on the 'Statements' link. You may then choose the statement you wish to view from the drop down list of available dates and then click the 'Download' button. 

Should you need further assistance, we request that you ask assistance through our Customer Care Department. Please contact us at 1-866-761-3964, agents are available 24 hours a day, 7 days a week, and will be glad to assist. We realize this may be inconvenient; however this is to ensure that you are connected to a specialist that could fully assist you on the concern. We hope you find this information helpful.

Thank you for taking the time to tell us why our service failed to meet your expectations. We sincerely apologize for the inconvenience it might have caused you however, please know that we appreciate your business with us. If you have any other questions or concerns, please reply to this message. 

Sincerely,

Customer Service