QWIn 2017 H&B: Quicken dropping reconciled deposit transactions.

  • 0
  • 2
  • Problem
  • Updated 2 months ago
  • In Progress
  • (Edited)
Quicken Home & Business 2015 Release R4 (24.1.4.7).This is the third time this has occurred. I have completed reconciling my account, perform a backup and when I go back into quicken a week later, I am missing (reconciled) deposits going back months. I tried to recover from the backup but it also has the same problem.
Photo of Huw Gibson

Huw Gibson

  • 110 Points 100 badge 2x thumb
  • extremely frustrated and am losing confidence in this product.

Posted 2 months ago

  • 0
  • 2
Photo of UKR

UKR, SuperUser

  • 330,162 Points 100k badge 2x thumb

Filtered register? Unexpected register sort order? "Missing" data?

Could it be that your account register in Quicken is
- filtered to show only certain transaction types or
- sorted in some unexpected way or
- limited to a certain Date Range or
- perhaps only showing the results of a search instead of "all transactions"?

Filtered register?

Check the filter settings (on top of the register). Is the register filtered in any way to only show selected transactions? If so, click the Reset button to reset the filters.

To show all transactions in the register, the Filter settings should be:

"All Dates", "Any Type", "All Transactions".

Only Search results shown?

Is there any text in the Search box in the upper right-hand corner of the account register?

If there is text and a red X, click the X to reset the register from showing only search results back to normal mode.

Unexpected Register sort order?

Is the register sorted in any way other than by ascending Date? Look at the register's column header ... which column header is highlighted and/or has the little black triangle?

About Register sort order:

For best results, your account register should be sorted by Date in ascending order.

Click a register column header to effect a different sort order by the clicked column. Click the same column header again to toggle between ascending and descending sort order. A small triangle next to the column header indicates the sort order: ˄ pointing up for ascending or ˅ pointing down for descending sort order.

For more Register Sorting Options, click the Account Actions gear icon then click Sorting Options. Review and work with the available sorting options to see what they do.

New transactions appear to go missing right after you save them?

For example, if you are entering a number of back-dated transactions and they appear to disappear ... they're most likely above the currently shown transactions page in the register and you have to scroll up to see them. To keep them on the screen, Sorting Option "By Order Entered" will help keep these transactions on the bottom of the register, next to the new transaction entry line. Just don't forget to re-sort the register by Date when you're done.

Photo of Huw Gibson

Huw Gibson

  • 110 Points 100 badge 2x thumb

All setting are correct. I reconciled Quicken to my bank on April 7, 2017. When I opened a week or so later, 5 deposit transactions had disappeared, three dated August 15, 2016 and two dated September 27, 2016. This is only happening in my personal chequing account. As I mentioned earlier, this is the third time this has happened.

Photo of UKR

UKR, SuperUser

  • 330,162 Points 100k badge 2x thumb

Are / were these old deposit transactions recorded as transfers from another account, e.g., transfers from savings to checking?
If so, were you making changes to these transactions in the "other" (savings) account?
Transfer transactions are a linked pair of transactions, one in the checking account, one in the savings account. If you recategorize or delete one the other will disappear.

Just to be on the safe side, go into Edit / Preferences / Notify.
IMHO, all settings should be enabled to help protect your registers from accidental changes.

Photo of Huw Gibson

Huw Gibson

  • 110 Points 100 badge 2x thumb
No all these transactions for downloaded from my bank. IMHO, there is a bug somewhere in this software. 
Photo of NotACPA

NotACPA, SuperUser

  • 323,202 Points 100k badge 2x thumb
There are multiple bugs in Q ... but this isn't one of them.  Where it so, this forum would EXPLODE with the issue.

Have you tried Validating your Q data file?  Where these transactions recorded as Transfers to another account ... and you deleted them from the other account (which would delete them in this account also).

AND, do you only have a single backup?  If so, BAD PRACTICE.  If not, have you examined older backups to try to determine WHEN the transactions were removed?
Photo of Huw Gibson

Huw Gibson

  • 110 Points 100 badge 2x thumb
No disrespect however as I have previously stated, all of these transactions had come directly into my chequing account from my bank, other than reconciling them they were not touched. I reconciled on the 7th of April, took a backup as I closed the file and when I opened the file a new days later, the transactions had disappeared (on the backup as well). I am very diligent with backing up as this is now the third time this has occurred and it takes a considerable amount of time to figure out which transactions have disappeared.  
Photo of UKR

UKR, SuperUser

  • 330,162 Points 100k badge 2x thumb

1) Let's try some "Troubleshooting 101" to ensure Quicken is installed and updated properly.

What is the exact release number for your version of Quicken?
If clicking on Help / About Quicken does not show one of the following you are missing required software updates:
Quicken US version:

- "2014 ... Release R10",  https://www.quicken.com/support/quicken-2014-windows-release-notes-updates-and-mondo-patch
- "2015 ... Release R12",  https://www.quicken.com/support/quicken-2015-windows-release-notes-updates-and-mondo-patch
- "2016 ... Release R11", https://www.quicken.com/support/quicken-2016-windows-release-notes-updates-and-mondo-patch
- "2017 ... Release R6(or higher)", https://www.quicken.com/support/quicken-2017-windows-release-notes-updates-and-mondo-patch

Quicken Canada version:

- 2014 ... Release R4
- 2015 ... Release R4
- 2016 ... Release R3
- 2017 ... not yet available
Quicken Canada users: Do not download the patch or Mondo Patch files in the above links. They apply to Quicken US users only. Instead, scroll down the webpage to the Quicken Canada section and download the file hiding behind a clickable word "here".

Please do this:
Locate the Mondo Patch file (US) or Canada Mondo patch file applicable to your version of Quicken in the links above.
Download it and save it to disk.
Temporarily disable your Antivirus software for the entire duration of the next step:
Right-click the downloaded patch file. Click "Run as Administrator" to execute the installation program.
This will replace any Quicken software modules with a known consistent release level and, hopefully, eliminate any software corruption or errors during installation as a cause of this issue.

2) Validate

Validate your Quicken data file. It may have become damaged over time or if you ever had crashes while running Quicken.
Please run this procedure, skipping no steps:
- Make a copy of your data file: Click File / File Operations / Copy.  Do not change any Copy Option settings. Save file under a new name in same folder as current Quicken data file.  (The Copy process appears to be performing a record-by-record copy of the data file and not just a simple binary image copy. This has been reported as recovering some otherwise not repairable files)
- Open the copied file in Quicken.
- Click File / File Operations / Validate and Repair. Click Validate File, check to make sure the copied file is being validated, click OK. Let it run.
- Fix any errors logged as not repaired by Quicken.

- Click File / File Operations. Press and hold SHIFT+CTRL as you click Validate and Repair. The next popup should show "Supervalidate". Click Supervalidate File, check to make sure the copied file is being validated, click OK. Let it run. It might run for a while.
- Fix any errors logged as not repaired by Quicken.

- Now close and restart Quicken using this new file and try your failing action again. If it works, keep using the new file and abandon the old one.