QWin/QMac 2017: Quicken Inc should reverse its decision to change to a subscription that makes the user's data read-only if they stop paying

  • 334
  • Idea
  • Updated 5 hours ago
  • Under Consideration
  • (Edited)
Quicken Inc has put out the Quicken 2017 Canadian version "testing" a new subscription business model.  The subscription is for one year and if the user doesn't pay to extend the subscription at the end of the year their data files become READ-ONLY.

They can't even add any new transactions manually.

And there is no way to "buy" Quicken using the old business model.

If this is left unchallenged they will most likely use this model for the US version next year.

People should vote on this "idea" if they are against Quicken Inc using this business model.
Photo of QPW

QPW

  • 292,534 Points 100k badge 2x thumb

Posted 2 months ago

  • 334
Photo of Quicken Kathryn

Quicken Kathryn, Official Rep

  • 115,080 Points 100k badge 2x thumb
Official Response
Hi all,

Thank you again for your contributions here—our CEO, Eric Dunn, has put together some answers to the top questions in this thread.  We’ll also leave this thread here open for awhile, so you can post if you have further questions. 

From Eric Dunn:

Why is Quicken offering Quicken in Canada on a subscription basis?

The subscription model is increasingly common in the personal computer software world, with major products from Symantec, Adobe, Microsoft,and Autodesk offered only on a subscription basis.  We’ve been studying it closely at Quicken Inc., and found two aspects of it potentially helpful: the ability to get all customers on a single model-year of software, and simplification of the process of staying up-to-date as an ongoing Quicken customer. Getting to a single model-year is particularly important: for customers, it means that you will always be on the latest and best version of Quicken without ever having to go through an upgrade process; for us, supporting single versions of Quicken for each platform will free up a considerable portion of our engineering team for improving the resilience, stability, and capability of Quicken and the services it relies on.  By contrast, in Canada alone, our current model requires us to support security and connectivity updates for eight distinct versions of Quicken across multiple years (2014 through 2017) and SKUs (2).

How was the Quicken Canada Subscription pricing determined?

The subscription price of Quicken ($39.99 for Cash Manager and $89.99 for Home and Business) is consistent with the subscription price for other personal finance software products and also includes premium (front-of-the-queue) customer care, a $49.99 per year value.  At an effective monthly cost of $3.50 to $7.50, we are confident that Quicken delivers great value for the money.

Compared to the current non-subscription pricing in the US (the equivalent of $CAD 157 for Home and Business), for Canadian users who upgrade annually, the subscription price is a significant discount; for those who upgrade every two to three years, there is a modest increase in cost.

Why does Quicken Canada subscription stop manual data entry when the subscription ends?

We’ve tried to strike a middle course between Quicken's behavior in the past (discontinuation of connected services, while permitting manual data entry) and that of other subscription software products, like Microsoft Office 365, whose "reduced functionality mode" makes their products read-only.

Note that even after the subscription ends, users will have full access to all of their Quicken data, including the ability to edit,run/print reports, and export.

What will happen to my current Quicken?

Our commitment to supporting earlier versions of Quicken is unchanged: the duration of the Connected Services period and the behavior of the product after discontinuation, won’t be altered. You can review our Discontinuation Policy here.

How can I send you feedback?

In addition to posting questions and comments on this community,you are welcome to send your comments directly to me using the “Send an email to the Office of the President” link here

We respect your opinions as Quicken users, and I want to hear what you think.  I hope that you will consider the points made here.  At Quicken Inc., we have the goal of staying current with our products and business practices so that Quicken remains a reliable, comprehensive financial tool – at an affordable price – for decades to come.

Eric Dunn
CEO
Quicken Inc.

Menlo Park, CA
(Edited)