QWin/QMac 2017: Quicken Inc should reverse its decision to change to a subscription that makes the user's data read-only if they stop paying

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Quicken Inc has put out the Quicken 2017 Canadian version "testing" a new subscription business model.  The subscription is for one year and if the user doesn't pay to extend the subscription at the end of the year their data files become READ-ONLY.

They can't even add any new transactions manually.

And there is no way to "buy" Quicken using the old business model.

If this is left unchallenged they will most likely use this model for the US version next year.

People should vote on this "idea" if they are against Quicken Inc using this business model.
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QPW

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Posted 1 year ago

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Nate

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I am strongly against the subscription based model. I have stopped using any products that switched to a subscription model and would stop using Quicken if this happens. If we wanted a subscription model, we would use one of the web-based financial management tools. In fact, I believe most Quicken users would switch to a free online solution, such as Mint or Personal Capital rather than go with a subscription-based Quicken.
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gmalis1

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Don't confuse a subscription based model with a web based model.

In defense of Quicken (which I loathe to do), they have NO interest in putting your data file in the Cloud.  It will still reside on your home computer.  

That's the major difference between Quicken and Mint or Personal Capital.  

What Quicken WILL do is charge you every year, instead of getting away with upgrading every 3 1/2 years.  That's fine...except they will "freeze" your data if you don't renew the subscription and the pricing is yet to be determined.  
(Edited)
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Bill Jones

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Uh, doesn't Intuit own both Mint and Quicken?  

It's not about the pricing it is about them being able to update your program with bugs that damage your data file and move or remove features on a regular basis.  I wait for all updates to be released on a version before I buy it.  If it not at least at Release 8 it not for me.  I on 2015 Release 12 which I didn't buy until after the 2016 version came out.  And the product is STILL flaky on entering Investment transactions.
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Bylo Selhi

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Uh, doesn't Intuit own both Mint and Quicken? 
Uh, no.

Intuit sold Quicken a year ago.

See e.g. Intuit Sells Quicken Business to H.I.G. Capital and Intuit sells Quicken to private equity firm in management buyout

What you're seeing in the subscription model is H.I.G.'s attempt to make money on their investment.
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Bill Jones

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Or drive customers off to competitors.  Thanks for the links.  One says Intuit sold it because it was losing out to nimbler competitors.  Guess I going to have to find a competitor because I am not leaving my data hostage to HIG.  I presume that the 2017 version will be the last non-subscription version. I also assume after April 2020 if I install my 2017 version on a new computer or try to open a new data file that when I enter my intuit ID and password (or their new ID and PW) they will not authorize 2017 version to run, leaving my data inaccessible.  So by 2020 I have to find a replacement!!!
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James ONeill

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So sad to see Quicken do this.  I have been using since they first came out under Intuit, but will now actively research for alternatives.  I definitely will not be upgrading.
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Bill Jones

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I will buy the 2017 version before they stop selling it.  Though I won't start using it until May 2018 when my 2015 version stops downloading.  That will carry me through until May 2020, by which time hopefully MS Money or something else will come along.  
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Josef

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Sadly retail stores like Staples have for months now no longer stocks the non-subsription version of Quicken 2017.  If anybody knows where to but one please let us know.

My Qicken 2015 bank transactions have already stopped working as of May 31, although they are supported until April 2018 according to Quicken.
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gmalis1

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Seems to be a major problem with Canadian banks downloading transactions via Express Web Connect and most major banks.

Not sure what is going on with that. But it's been reported in the past few days.  
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Bill Jones

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Josef, Amazon still sells Quicken 2017 and pretty cheap (I bought Home & Business for $60 and if you watch camelcamelcamel.com you can get notifications when it is cheaper).  If you are in Canada there may be problems if the Canadian $ is not subdivided into 100 units (e.g. cents in the USA).  

To buy it, you may have to use a free VPN like Cyber Ghost to appear like you are in the USA, get an Amazon gift card to pay for the purchase, then get the download version.  
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Bylo Selhi

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@Bill Jones
Amazon still sells Quicken 2017 and pretty cheap...
The US version of Quicken is different from the Canadian version. Neither amazon.ca nor Staples Canada sell the Canadian version anymore. As a result quicken.ca no longer has any reason to offer significant discounts.
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QPW

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@Bylo Selhi

Neither amazon.ca nor Staples Canada sell the Canadian version anymore. As a result quicken.ca no longer has any reason to offer significant discounts.
It sounds like you don't understand the relationship between Quicken Inc and Amazon.  Amazon's pricing never pressures Quicken Inc to sell cheaper.  They are not in competition.

Quicken Inc is the manufacture, they always set the prices of Quicken.  Amazon will not reduce their price to lower than what Quicken Inc charges them, plus some amount of profit.

Quicken Inc is always going to set their prices with a trade off between price per copy and the number of copies it can sell.  And that is both in the area of selling directly to the public and the price the charge retailers.

I believe it is a misnomer to believe that if they go to a model that doesn't include any retailers that the price is now going to go up because of the lack of competition, since there never was any.  A business searches for the way that they can make the most amount of money.

They aren't looking for "fair" or "reasonable" or any of those quaint ideas.  They know that if they charge too much, less people buy it and they lose.  If they charged to little they don't make as much as they could.

Certainly Quicken Inc has sold to Amazon at times at "discounted" prices, so that Amazon could lower the price.  But the only reason they would do such a thing is because Quicken wasn't selling as good as they would like.

And BTW the history is that Quicken for Canada was taken off the "retail" market a few years ago, when Intuit still owned it, and the subscription idea wasn't even being talked about.

Here is the brutal fact as I see it.  It is quite clear that Quicken Inc considers Quicken in Canadian as "Well if it doesn't cause us too much trouble, we should maintain it.  But we certainly shouldn't put large amounts of resources into such a small market that isn't our main focus.  We have enough problems maintaining the US market."
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Bylo Selhi

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It sounds like you don't understand the relationship between Quicken Inc and Amazon...
It sounds like you don't either. Quicken sells product to Amazon (and Staples, et al) for less than they sell it directly to consumers. They do so because those retailers have a broader market reach than Quicken does. The difference between what Quicken sells product to them and what they sell direct to the public is intended to compensate Amazon (et al) for the service they provide.

Amazon in turn sells Quicken to the public at (hopefully) enough of a mark-up to make a profit.  There's no obligation for Amazon to sell at "list" price. They can sell at a lower price for any of various business reasons.  (There are even allegations that Amazon sells some stuff at a loss in order to gain market share and drive out their competitors. But I digress...) The same applies to Staples.

The point is that Amazon can -- and did -- discount copies of Quicken. So did Staples. Now that they no longer sell the product, the retail price is whatever Quicken wants it to be because there's no longer anyone else who can sell it. 
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QPW

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"The point is that Amazon can -- and did -- discount copies of Quicken. So did Staples. Now that they no longer sell the product, the retail price is whatever Quicken wants it to be because there's no longer anyone else who can sell it. "

No they can't.  They can't charge $1000 for Quicken, next to nobody would buy it.
Can they change up the mix, as in charge more to fewer customers?
Certainly they can.  But they could have done that at any time.
Clearly taking Quicken Canadian off of the "retail" market was viewed as a better cost to profit ratio for Intuit (and now Quicken Inc).

Amazon or other retailer are not the competition, they are just one possible business model.

And just for the record on what I think the prices going to be.  Well if you are a buy every three years person, the price is certainly going to go up.  If you bought every two years, you might break even.  If you bought every year, it will be less.  At least until it is proven that they can charge more and not loose enough customers that it costs them.  And I certainly wouldn't put it past them to "guess wrong" and find that have to give "discounts".

If you look at the prices on Quicken Inc at least for the US version, there certainly have been discounts on it.  And in fact this year it is been pretty much in step with what Amazon is selling it for.  Maybe not dollar to dollar, but it has been close.
And in all recent years it has been, release at full price.  Wait a month or two, and the bad reviews come in.  Start the discounts.

These "forces" aren't going to go away.  But yes I would say I'm about 100% sure that the days of buying Quicken for the price of a coffee per year, are over.
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smayer97 (QM2007, CDN user since '92), SuperUser

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I just updated my summary of the issues discussed in this thread to include another issue that has not been discussed around this: being forced to upgrade your OS or hardware. See more details here: 
https://getsatisfaction.com/quickencommunity/topics/quicken-inc-should-reverse-its-decision-to-chang...

(If you find this reply helpful, please be sure to click "Like", so others will know, thanks.)
(Edited)
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Jacki Jenuth

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One of the reasons cited for the change in business model is to reduce the complexity of dealing with multiple version of the same product over several years.  This will allow Quicken to save costs while focusing its efforts presumably in other areas to increase revenues.  On a business level I laud the initiative.  Issue is that in doing so and as I read this thread, you risk alienating your customer base. 

The big issue is the price for the product.  I and presumably like most of your customer base have been upgrading every 2 - 3 years and more recently only when I'm not able to download transactions. I'd pay around $100-110 CAD every 3 years (Including tax!).  The price increase for your 2014 cohort is essentially 3x for me personally.  As others have mentioned you'd be able to maintain similar revenues even if you lost between 1/2 - 2/3 of your customers base, but would most like be left with an overwhelmingly dissatisfied base initially.  Perhaps a better model would have been to start with a lower increase say $60 per year for the full version and $40 for the other version.

I also have issue with CEO comments:

1) If you tell your customer base that it will cost you less to support the product under the new model and only offer very incremental new benefits (The last few upgrades I've installed provided me with little extra) it sounds  to your customers that you are reducing costs.  With the price increase you are increasing revenues.  Unless you are investing in something else that might benefit customers the assumption would lead most to speculate that the strategy will only benefit management and company investors.

2) I don't buy the argument that we as Canadians get value for the difference in exchange rate which is what you are implying when you convert the USD perpetual license cost to CAD.  Most Canadian's will find this insulting.  Perhaps you should take take on some of the FX exposure.

Kind regards,

Jacki

Yes. I knew there was a reason I like Canadians (my wife being born there is a big one). <G>

From the responses I have been seeing, the Yanks are going to raise holy hell, too.

Good luck trying to sign me up to that. I don't need a business version, just Home. If they stick with that and not breakup Home and Business, with the Home version maybe $US19.99 a year, I am out of here after 30+ years.

(Edited)
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Fish64

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I currently have CDN H&B 2014 and will not be updating as well (and I voted above).  I recently received an email form Quicken offering me 10% off if I upgraded to the new subscription model now. I got annoyed and sent a 'rant' response before I found this thread.  Here is a link to my post...

https://getsatisfaction.com/quickencommunity/topics/canadian-subscription-model-no-thank-you
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Fish64

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This reply was created from a merged topic originally titled Canadian subscription model - no thank you!.

I currently have Quicken Canada Home & Business 2014.  I recently received an email from Quicken telling me that my online services will terminate on May 31, 2017.  I have always entered transactions manually, but really like the robust investment tracking features, including the automatic stock and mutual fund price updates.

Quicken offered me a meager 10% off if I upgraded now to the new 2017 Canadian subscription model.  I did some research and found out that this would only work for one year, then I would actually be locked out completely (unless I kept paying, of course), and would not even be permitted to enter manual transactions.  Essentially they are saying that the software will become useless!   This really upset me, so I responded to Quicken's email telling them so, but of course I received an automated reply informing me that the email address is not monitored.  

So, below is my email response.  To Quicken - I do not expect a reply, just wanted to show you how frustrated I am with your new direction.

"Thank you for pushing me out the door!  There is no way I am going to be forced into purchasing an annual subscription for almost the full cost of previous versions that lasted 3-4 years.  Especially after I read the fine print which told me that after a year, I won't even be able to enter transactions manually if I don't continue to subscribe!  Wow!

I have already moved to YNAB for the family budget (budgeting and cash flow is much easier), and looks like I will have to brush up on my Excel skills to track my investments.

So, thanks again for forcing me to leave, it is saving me money."


Sincerely,
Darrell
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thecreator - QKN 2017 & 2018 Windows, SuperUser

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Hi @ All,

I, myself, would not mind a Subscription Model, if the pricing were broken down.

Example:

Quicken 2017 costs for Home & Business is selling right now for  $119.99. The Use per month divided by 42 months or 3 and a half years is $2.86 per month rounded off.

Now multiple $2.86 x 12 equals $34.32 yearly Subscription Price.

This would be more reasonable.

And once you jump on board with paying that fee, you should be grandfathered in, so you payment would never go up.

Glary Utilities offers Free Use of its program and has a Subscription for its Professional version and while it raised the cost of the Subscription, Users that have been paying a Subscription saw no increase.
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Darrel Maltby

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This for me is the biggest issue I have with the new subscription model.  I also have 2014 H&B (and 2011 before it)... the program doesn't require an annual purchase just to download transactions and do some basic budgeting.  So I take huge issue with the annual subscription price pretty much equal to buying the program every year, and not every three years.

I hope Intuit is happy with the dissatisfaction they've left behind when they sold this product off.

And just a reminder to anyone reading down the comment pages, or making comments, don't forget to vote (top of the page, beside the comment title), to help raise awareness of this issue.
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Bill Jones

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It's not about the cost.  It is about them introducing new BUGS that damage your data on a regular basis.  It's about them moving stuff around every week or so to make it hard for you to find the feature or function you used just yesterday.  And when you go to use a feature and its not there, you then have to get online to search where they moved it or how they changed it or find that they removed it.  But the biggest is that they will regularly permanently DAMAGE your data.
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Bill Jones

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Quicken H&B 2017 is selling for around $70 and for a long time was $60 on Amazon.  So don't base reasonable subscription prices on unreasonable direct from Quicken prices.  Who the hell is dumb enough to buy directly from Quicken?
My problem with the subscription model is that we become "beta" testers for Quicken.  Usually new version of Quicken are buggy and take a year to stabilize.  I purposely wait a year before trying to use a new version of Quicken.
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Don

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I have been loyal Quicken user since 1991 and have upgraded every 1 to 3 years. I will NOT be upgrading to 2017 as long as it is locking me out after the subscription expires. What would happen if they decide to dump Quicken and not come out with a new version next year!

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Bill Jones

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First, I take exception with the totally bogus statement "for customers, it means that you will always be on the latest and best version of Quicken."  Quicken, like most software products, is all about moving features so you can't easily find them, taking away features you like (e.g., in the 90s they had easy way to add sales tax to an amount), and most importantly adding bugs that damage your data.  

I DO NOT buy the latest version.  It is not worth the damage it will do when it updates my prior data.  And I WILL NOT subject myself to an email notice on the subscription plan that says I have to go to a 2 month old backup file and re-enter everything because they introduced a NEW BUG that damaged our files from that point forward.

I WILL NOT subject myself to features being moved (i.e. hidden) and/or deleted on a weekly or even monthly basis.  Think folks.  When did they last add a valuable feature?  It's all about making the product harder to use by MOVING SH*t and taking away.

I will simply buy their last non-subscription product after it is 6 months old and go to manual data entry once that service is removed...or their competitor if this makes it possible for a competitor to step in and take their customers.

Totally agree.

I don't need a business version, just Home. If they stick with that and not breakup Home and Business, with the Home version maybe $US19.99 a year, I am out of here after 30+ years.

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John Romein

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As a multi-decade user of Quicken this subscription based change has made me start looking at other options.  If the subscription rate was reasonable, ie. 1/3 of the price, then I would stay.  Because of the lack of enhancements that make a difference to me from release to release I'm only updating every third year when I am forced.  Also, holding transactions at ransom verges on criminal and is the final straw.  I really hope that Quicken re-evaluates their options before they have no customers left!
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Bill Jones

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Don't you mean 1/3 of the normal Amazon price?  For example, the US Home & Business 2017 most the time is $60 (based on camelcamelcamel.com price history).  So 1/3 of that would be $20/year.  Yes that would be reasonable.  But  not 1/3 of the dumb shit price direct from Quicken.
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gmalis1

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Remember one thing...Quicken Inc is owned by the capital investment group HIG.  Capital investment groups invest for one reason only...to make lots of money as quickly as possible.

Fast forward to pricing for the next annual subscription of Quicken.

Connect the dots. 
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Bylo Selhi

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Connect the dots. 
Pigs get fat. Hogs get slaughtered.
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QPW

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Well I will tell you that for years we have speculated on here if Intuit actually was making money off of Quicken or losing money.  And how much.
Intuit didn't break out the amounts for Quicken on its financial sheet.  It was way to small.  It would include it with Mint and Quicken bill pay, and still wouldn't get it an actual number.  It was suggested that the group for Express Web Connect was larger than the Quicken group because of the difficulty of keeping that system "working".  And there was another group getting the money for Direct Connect (from the financial institutions).

Now with Quicken Inc, the Direct Connect fees and the Express Web Connect team stayed with Intuit.  And Quicken Inc is charged for those services.

On top this one of the biggest complaints have been "lack of support".  Both on the customer support side (with a demand that it be done in the US), and for more developers especially on the Mac side.

It quite clear that Quicken Inc has done exactly that, and staffed up quite a bit.

Now I would certainly like to see a lot better performance as far as fixing bugs, and not introducing new ones, and getting the services they put in place to actually work, and I can't say that I have seen this.  Even with the extra staffing.  Well maybe we have on the Mac side, but not on the Windows side.  And it seems that on the Mac side it takes quite a long time to put some pretty basic features in place (probably because they aren't as basic as we might think).

But you have people that have paid $40 (Deluxe) for 3 years, and think they are getting ripped off if they pay any more than that for Quicken going forward.

Frankly I think the Quicken users have been the "Hogs" for many years.

People claim that Quicken is essential to them, but aren't willing to pay more than what they probably spend on coffee in a week.

I don't see this as a money grab because HIG bought them as more the realization that they can do it one or two ways.  Keep the funding like they had in Intuit, and keep the staffing and such the same with the same old same old.  Or they can bring the pricing in line with the biggest group in the personal finance software industry.
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Bylo Selhi

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But you have people that have paid $40 (Deluxe) for 3 years, and think they are getting ripped off if they pay any more than that for Quicken going forward.
Some people will complain about any price increase. But they're hardly in the majority here. My sense is that those of us who have problems with the new pricing model object to the immediate tripling in price. Normally annual rental subscriptions are cheaper than outright purchases. Hence my distinction between pigs and hogs.

In any case the, um, beef that motivated this thread isn't about the annual cost but rather the "change to a subscription that makes the user's data read-only if they stop paying."

P.S. As several of us pointed out many times upthread, the tripling of cost would be more palatable if HIG first demonstrated a significant improvement in product stability, bug fixing, etc. before they forced us into a subscription model from which there is no escape. They should show us what they can do before they ask us to show them our money.
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QPW

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@Bylo Selhi yes when you put it that way I agree.

But it isn't an immediate tripping in price.  That assumes that you only buy it once in three years.  That ignores the people that buy it every year or even the ones that buy it every two years.

I bet the Quicken Inc "believes" that they are giving people a good deal.
Ignoring the currency difference, Quicken Home & Business US' retail price is $120.

The subscription price for Quicken Home & Business Canadian is $90.  That is a 25% discount.

Of course that ignores the fact that not all people were buying it every year, and because of all the negative feedback and such it has been discounted in the past for as much as 50% off.

And personally my biggest gripe on the subject of price and ramping up and such is that I do see some "extra effort" in the sense that they have been much more active on updates for the older versions, but the "quality" of those releases doesn't seem any better.  In fact the more they try to do things faster the more we seem to be getting more problems.

The Canadian users have often complained that their don't get the releases as fast as the US users.  Instead they are delayed and many are rolled into one update for them.  I think part of the complaint is they don't realize that is what is happening, but also there is this assumption that the only thing you get with an update is fixes.

But lately the updates seem to have about an equal chance of introducing bugs as well as fixes.
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Bylo Selhi

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But it isn't an immediate tripping in price.  That assumes that you only buy it once in three years.  That ignores the people that buy it every year or even the ones that buy it every two years.
The people who buy a new copy every year or two do so in the expectation that bugs will have been fixed. How's that been going for them?

The people who buy every three years used to be the former. Now they do so under duress, i.e. hoping and praying that the "new, improved" release doesn't introduce even more bugs. Sadly, that hasn't gone so well for us either. 

And personally my biggest gripe on the subject of price and ramping up and such is that I do see some "extra effort" in the sense that they have been much more active on updates for the older versions, but the "quality" of those releases doesn't seem any better.  In fact the more they try to do things faster the more we seem to be getting more problems... But lately the updates seem to have about an equal chance of introducing bugs as well as fixes.
Now there's a ringing endorsement for buying annually and accepting the subscription model.

As I said before, those of us who've been loyal to Quicken for years need to be convinced that HIG is changing the product for the better before they try to extract even more money from us and enslave us to their subscription model. 
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B Masterson

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Posted inadvertently as a comment rather than a reply to the main topic on April 8, 2017:



I am an Intuit Quickbooks Pro Advisor and use that program to manage my business. 

 

I upgrade annually because that is the nature of the agreement and because access to the payroll process and to the online banking services are both valuable features of the program that I am willing to pay for. 

 

I use the desktop version, not the cloud subscription model, and so I control access  to my data, its use and storage.  The downside of not upgrading annually is that I would lose the online banking access and payroll processing abilities.

 

I choose to continue those features.  If I do not choose to buy the new program, I can still access and enter  and manage new business transactions, just not as efficiently.

 

That is a decision that I make annually and in favour of the purchase because the software continues to be developed and it is very good product and is competitively priced.

 

 

I understand that H.I.G. Capital purchased Quicken from Intuit in 2016.

 

Often when a venture capital firm purchases a successful service business, the focus of the new owners is in clinically exploiting the customer base by introducing a new, more expensive, pricing model with the expectation that the loyal users will not switch.

 

I have been using Quicken for over 20 years.  My upgrade pattern has been to purchase the new product every two to three years as banking access  for each version would expire.

 

The banking access and bank transaction download capability is a valuable feature of the program, that I am willing to pay for. 

 

All the other annual tweaks and incremental changes to the program are irrelevant to me because I rarely use them and none are significant enough improvements to justify an upgrade . 

 

The key aspect of this process is that I upgrade when I must, to keep banking connectivity and that I control my access to and management of data.

 

I reviewed the Quicken website regarding the Canadian User  imposed subscription model for 2017.

 

What does this mean for me if I continue with the program?

 

·         My annual costs for the “Service”  are proposed to increase 200% to 300% as I am now will be forced to buy the subscription annually instead of buying the new software every two to three years;

·         The subscription services offers me  a mobile app (irrelevant!), automatic updates (unnecessary – having the newest version is immaterial to the program’s effective use by me) and temporarily (one year) free online support.  I have never in over 20 years had a need for technical support with this program, so this is of no benefit to me.

·         The most offensive feature of the new subscription model is that program functionality is diminished  if I let the subscription expire.  I cannot enter new data through manual entry I am compelled to pay the annual fee. It is a take it or leave it proposition

 

The company’s US division still offers a purchase model for this program.

 

The Canadian Quicken now offers me no such choice.  The Subscription Model is being imposed on me and my historical financial data is the leverage. The business strategy borders on extortion.

 

The bean counters at H.I.G. Capital ( and I use that term in its most derogatory sense) want to create a customer pricing model that drastically increases the price of the software, thereby gouging its customers, while the Company does nothing more than Intuit has successfully done while it owned Quicken.

 

I could justify an increased annual average cost of the software if I kept control of the data but Quicken wants to control my data and simultaneously exploit me as a loyal customer. 

 

When I received the email informing me that online services for Quicken were terminating May 31, 2017, I almost just subscribed without really assessing the implications.

 

Now having thought through the process, I must look elsewhere for a personal financial program.  Lack of data control is a deal breaker for me.

I would hope that Quicken would re-consider its Canadian market strategy but that appears unlikely given the current new ownership of the company. 

I will be advising everyone that I know that uses the program of the reasons for my decision.

(Edited)
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smayer97 (QM2007, CDN user since '92), SuperUser

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 Lack of data control is a deal breaker for me.
++++1
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B Masterson

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Update: May 3, 2017:


I have previously expressed my dissatisfaction in this stream with the forced subscription model now being imposed by Quicken on its loyal Canadian customers.  I am currently using the very reliable 2014 version of the program. Practically speaking, I need no improvements to this model. It does exactly what I want it to do.

I don't want to be forced into the most current version of the program, by subscription, which will make me an unwilling ongoing beta tester of the software enduring all of the headaches associated with each modification to the program.

Quicken has informed me and other Canadian customers that support for the 2014 version of the program ends on May 31, 2017.  That presumably means that the web connect files, the means by which I bulk download banking and credit card information into the program will no longer work. That will make data input significantly more difficult.



Here is the issue.  I am not going to continue with the proposed subscription model. 

I am prepared to enter my data directly even though I would prefer not to.  I have done it before.  I can do it again.



However, I would be prepared to subscribe at $30 - $ 50 per year for the web connect facility.  That would be fair and would financially mirror what I have been doing historically: paying $90 every three years for an update of the program and renewing the web connectivity, which is the main objective for me, not the software update.

Quicken's approach with the new pricing model is heavy handed and insulting to its Canadian customers. The 2017 program which blocks user data input to the program if the users drop from subscription is antagonistic, a take it or leave it proposition. The subscription pricing is 200% to 300% more expensive than my historic three year renewal cycle that maintained web connectivity.

This aggressive stance to the Canadian Quicken customers is a cynical and calculated revenue driven strategy by H.I.G. Capital, the huge venture capital firm that purchased Quicken from Intuit, a likely trial run for how the Company intends to treat its US customer base: to prospectively double or triple revenue and significantly increase the bottom line  from sleepy little personal money manager Quicken software, a program that lacks the dynamic features that might justify this approach with other software.



Of course this is a speculative gamble by the owners of Quicken that the revenue generation from the price increase to the retained customers will more than offset the lost revenue from those customers that reject this model and do not subscribe.


Let me propose an alternative solution:

  • Separate web connectivity as a revenue stream from the desktop program.  If I want this facility, which I do, I will subscribe to it in the $30-$50 per year range which is effectively what I have been doing, on the low end of the pricing range, through my purchase of the new program every three years;
  • Offer the subscription model to those who want it,  which will automatically include the web connectivity feature as it now stands;

  • Continue to offer a desktop version of the program in which users totally control data input as they have historically but without any web connectivity unless subscribed to

I am prepared to subscribe to web connectivity.  That is a valuable service to me!


How much Quicken proposes to charge me for that service is a key issue here.



If I have effectively paid $30 per year average for this feature up to now and the Company wants to jack that pricing up to over $90 per year and to do that through a bogus subscription model that hijacks my control over data in the process, then that is problematic.  

 



Even Microsoft offers desktop versions of its software as alternatives to its subscriptions software.



Quicken may appear to be an “orphan drug” to H.I.G. Capital, an opportunity that can exploited by this venture capital firm through dramatic price increases imposed on a loyal and hopefully entrenched customer base but I think the decision to force this model may prove to be short sighted by alienating customers who otherwise would continue to purchase this product and subscribe to the web connect feature.


I like using this program.  I would prefer to continue its use with web connectivity. 



To H.I.G Capital, I request that you please re-think this exploitative strategy!
(Edited)
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QPW

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I like using this program.  I would prefer to continue its use with web connectivity.
Have you considered QIF imports?
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B Masterson

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I downloaded a QIF file from my bank into my Quicken file on a test basis about two weeks ago without any research of the structure of the file but the data was poorly formatted once imported into Quicken, missing key fields. I don't know whether the QIF data could be structured to mirror a web connect import.

The results would seem to indicate that QIF download would permit a bulk import of data which could be manually modified within Quicken to give the same results as a web connect download.

At a minimum, here would be time savings vs manually recording this data from scratch in Quicken.
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QPW

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QIF lack the unique Ids to block duplicate transactions, but in fact have more syntax for describing a transaction than does QFX.  For instance they can include the category and tags.  And the other "recent" gotcha" is that Quicken stopped applying the renaming rules to these imports (but it does apply memorized payees).  And of course if the payee doesn't match exactly the memorized payee category will not be used.

Note that even though the QIF format allows for including the category information, for downloading of transactions most financial institutions wouldn't put it in, and it probably wouldn't even be desirable since you would want Quicken do do that for you using your memorized payees.
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smayer97 (QM2007, CDN user since '92), SuperUser

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An easier alternative that does not need much change is to change the download functionality expiration to 1 yr instead of the approx 3 yrs in previous versions and leave well enough alone.

As you illustrate, many users like you will be willing to pay to continue to maintain connectivity. I, and others, believe that is the bulk of Quicken users. I believe this would still achieve the financial goals Quicken/HIG is after without alienating other users that don't or cannot fit the subscription model.
(Edited)
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Bill Jones

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If Intuit no longer owns Quicken, what happens when I upgrade to another computer or start another data file?  I recently moved Quicken to this computer.  I had to sign in with my Intuit ID and password.  I created a new data file to test an import and had to log in with Intuit ID.  When I went back to my main data file I had enter the Intuit ID.  What happens a year or two from now when Intuit is no longer out there and this new owner won't authorize our programs?  Will we be permanently locked out of programs that we purchased a license to use indefinitely? 
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QPW

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@Bill Jones
In a nutshell that is exactly what his thread is about.  No one/company can guarantee that they will be here tomorrow.  So it is a given that if that happens all online services will stop.  That will be sad, but that is life.  But to then be on a subscription where you can't even add any transactions manually, well that is just uncalled for.
(Edited)
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Bill Jones

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I not talking about online services stopping.  I am talking about you cannot even open your data file.  No manual entries.  No seeing your data.  No opening a data file because there nothing to authorize you to even launch the program.  

I have had programs that set up an authentication server for a year after going out of business, after which their program would no longer launch.  I have had a program that updated the program to completely unlock it.  If you captured the patch before it autodeleted post installation it could be applied to new installations on another computer.  Thus allowing you perpetual use of the program.
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gmalis1

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I think that's why most of the Quicken power users are a bit nervous about the proposition of Quicken Inc making your data read only if your subscription lapses...or if Quicken Inc goes out of business.

I've already made alternative plans with another software to use.  Not only will it get the albatross of having to run Quicken Windows in a virtual machine on my Mac...but even if the company for the other software goes under I can still add transactions...even through downloads.  
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QPW

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@Bill Jones well who can predict the future?  I certainly can't I can only go on what the current policy is for Quicken 2017 Canadian, and that is subscription lapse equal no more entries, but you can read it, including reports, and exporting data.  They could certainly change the policy, and there is certainly enough in their EULA to make pretty much any change legal.

On the other hand lets say the servers are gone.  In there is the "intent" of what Quicken Inc wants, but if they are gone, and didn't go to the trouble of doing something like Microsoft did and put out a Sunset version that is unlocked, then there is certainly going to be trouble for moving the existing (Quicken 2014 through Quicken 2017) to a new machine.

There is first issue of registering which is now forced on you and you can't see your data until it is completed.  It can be bypassed with a Quicken.ini file from your existing machine.

But then there is that nasty "one time code".  I know of no way to bypass it.

My feeling is that you will basically have your locked out completely scenario for new machines.  So yes since you have expressed it that way there is that danger.  But note it doesn't require the subscription or any new policy change to happen, it already exists.

Personally I don't think Quicken (or any personal finance software) is "vital" to me any more, but basically I have to fallback plans.  One is to just do what people are talking about now, export my data in QIF format and go to another program.
The other is to do the same, but use Quicken 2013 as my new program.
Note that someone would need to execute such plan before Quicken stopped working, as in you don't wait for the operating system to make it obsolete, or the last machine you are running it on crashes.
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smayer97 (QM2007, CDN user since '92), SuperUser

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Let us not forget the many OTHER reasons you could lose access, outside of Quicken going out of business (which is the most extreme scenario). 

As, I have outlined before, see point 2 here and 3 from the same link which is tied to 3b here. In summary, there include:
 process failure (as has occurred multiple times in recent weeks), lack of internet access, and being forced to have the latest version, either annually or eventually due to OS or PC requirements by Quicken. Of course these all relate back to access to one's data and equally important and relevant.
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Steve Sedlak

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I am a long time customer of Quicken, I am familiar with the product and do not want to go through a learning curve with something else or the hassle of transferring 13 years worth of data.  I currently am using Quicken 2015.  I was considering upgrading to 2017 when the notice popped up at startup.  As with many customers I looked at what was new and found the mobile app which did interest me, however I also found this thread.

The subscription model with "extortion mode" is a show stopper for logical and emotional reasons.    

I do not download data.  With my credit union I don't have that option and regardless prefer to keep my data as stand alone and controlled.

I will not upgrade to 2017 and will keep using 2015. 
 
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Peculiar_Investor

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Hopefully you also used the voting option on this topic. 
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Steve Sedlak

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Yes I did!
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Bylo Selhi

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It's interesting that we're now at 452 votes yet Quicken management has nothing further to say after Dunn's weak response more than 3 months ago. I consider 452 just a small sample of the install base, many of whom still have a year or two before sunset or who subscribed to Q2017 unaware of the trap they entered. I expect the negative responses to Quicken's move to, well, quicken as people realize what's happened. Surely this wasn't in H.I.G.'s plan for rejuvenating the product and isn't going to help them monetize their investment.
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Bill Jones

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I used the "Send an e-mail to the Office of the President" link on the page linked below.  They called me twice the next morning and sent me an email asking me to let them know a time they can call me.  I will be returning their call this coming week.

So, I think they do want to hear from us.

https://www.quicken.com/about-us/team
(Edited)
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Milos Brkic

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I also sent a note of dissatisfaction on that page, but all I got back was what looked very much like a standard message. It didn't even seem like they read what I wrote.
I have managed to transfer my data successfully to another platform, through some manual editing of QIF files :)
After about 20 years of happily using it, I am looking at Quicken in a rear view mirror at this point!
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M Young

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Please tell us what platform you switched to!
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Serge

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I been a user of Quicken since 1993 and was very, very disappointed when I found out about the subcription plan.  I hope my 2013 version of Quicken keeps going for another 25 years.  
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MJ

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I have been using Quicken since last century, periodically updating the versions mostly out of necessity.   I grudgingly updated a few years back when some old data format was disabled but being a technical professional myself I understood there might be a real need for that.  The other new features appeared cosmetic and annoying because they forced me to learn new skills for no apparent benefit.  Some features (e.g. reporting and search) have actually became worse.

I am on 2014 now and learned about the limited lifetime of the product only yesterday from Google, not Quicken.  I started searching for possible explanation why the application became unstable and unusable about a week ago.  It turned out they switched it off on April 30 with NO WARNING!  What a way to treat customers!  I fully appreciate the business need to obsolete products but not after three years, not overnight and certainly not without an ample advance notice.  Well, the application was not completely killed but it took 15 min to boot up and kept freezing after every other mouse click.  As I understand now, under the hood it was just trying to connect to some unresponsive servers.

The bad news are an ambush and don't allow for much time to shop for an alternative.  I will try upgrading to 2017 only to buy time and find something better...if they honor the three year commitment that is.  My confidence is very low.

I actually attempted an upgrade to 2016 last year and it turned out to be a disaster.  Q16 disabled the use of a mouse, killed a month worth of data, etc.  So I rolled back to 2014 only to find out that I now must update to 2017.  Some posts say 2017 is much buggier than 2016,  not sure how it is even possible.

Subscription fee comparable to today's cost for the product that is getting worse, not better with time is NOT an option for me.  I would feel being taken advantage of every time I use the software.  Nah...Please count me out.
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in2ndo

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before they start talking about any kind of subscription.  they need to bring this application up to date.  the Mac version is not even half of what the windows version is.  they should be ashamed of themselves.  

"MJ:

 It turned out they switched it off on April 30 with NO WARNING!  What a way to treat customers!"

This Happened in North Texas and 2 other states in 2015:

I was wondering why in February of that year Verizon email was being routed through AOL. Then on April 1st of that year (note the irony) Verizon had sold its FIOS model to Frontier. I could no longer login to Verizon as all ex users no longer existed. There was a link to the Frontier website. In order to create a UserID, I needed my Verizon account number. As I was a "green" customer (no paper bill), I had no way to log in to Verizon to get it.

Needless to say, there were lots of pissed off customers, me included.

Link:  https://arstechnica.com/business/2015/02/verizon-sells-three-state-territory-including-1-6-million-f...

(Edited)
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gmalis1

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Actually, with Quicken there IS a warning.

But it's buried in the End User License Agreement which you (and all others agreed to) when you installed and registered Quicken.

If you did NOT agree to the EULA, you wouldn't have been able to install Quicken.

As to the "download life" of Quicken 2017, if you are using the US version downloads will end as of April 30, 2020 for that version.

Canadian users are already on an annual subscription plan for Quicken 2017.

@Spiderrman the First...what the heck does your Verizon FIOS experience have to do with Quicken?  It's irrelevant. 

Hey gmalis1, SuperUser. Let's not get all hyper, eh?

Do you think your 151,614 points give you God like powers that you get to decide what is relevant?

I was commenting about "no warning". You read to the end of the EULA. Congratulations. However, since the majority of people never read the things (see the South Park episode to find out the consequences of that Link:http://southpark.cc.com/clips/382783/i-agreed-by-accident) I never saw it. The point being, that kind of crap goes on all the time.

(Edited)
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MFM00

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The subscription model is OK in theory but:

(1) Given Quicken's poor quality control it is likely that at some point there will be a bad update trashing your data. Microsoft now allows update deferrals after they did it a couple of times.
No mention by Quicken about reliability measures in the new scheme.

(2) Microsoft DOES NOT COMPEL users to subscribe to Office products.
PERPETUALLY FULLY FUNCTIONAL (but not perpetually upgraded) stand alone versions are available for purchase.
Users will subscribe if there is a compelling reason. If not, then Quicken management should question themselves.

(3) It really is  a design execution problem at Quicken if there are "too many" SKUs. The functional differences are modular and should be able to be delivered reliably.

(4) Once Quicken demonstrates that it can consistently deliver bug free software out of the box, has a functional beta scheme e.g. Quicken Insiders to screen out the egregious stuff that they usually release, then I MIGHT consider sticking with them.

(5) However, my default plan is to buy standalone Q17 and wait to see whether Quicken SaaS flies or crashes and burns. I'm hoping it works out, but expect a lot of bumps along the way unless Quicken really gets quality control religion. 
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M Young

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I don't see any difference between this plan of yours and ransomware. If you carry through on this in the U.S., I'll be finding different software after TWENTY YEARS as a Quicken customer.
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Maks87

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Signed up just to vote and post.
I have been using Quicken since 1995. I got a notice that  Canadian Home and Business 2014 would need to be upgraded to keep downloading from the bank and discovered that Quicken was moving to a yearly subscription model, basically making it three times the price. I was considering upgrading anyway, then a little additional research turned up the TOTALLY UNNACEPTABLE fact that the software would be read-only if the subscription lapsed. That's ransomware, eh.
Looking for alternatives.
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QPW

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@Maks87 one alternative if you don't mind not using Express Web Connect, is to use QIF imports (which don't "expire").  It is pretty close to "Web Connect" where you download a QFX file and import it, just get a QIF file instead and import it.  If your financial institution doesn't support QIF files you can get a converter like this:
https://getsatisfaction.com/quickencommunity/topics/faq-is-there-a-way-that-will-allow-you-to-import-transactions-from-qif-csv-excel-ofx-files-into-quicken
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B Masterson

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Followup: May 16, 2017:

 

I have located a conversion program developed by a Canadian programmer that takes Bank QIF and QFX files and converts them into a modified QIF format that integrates with the Quicken 2014 Home and Business program that I use. It permits the bulk download of bank and credit card data and allows the mapping of the respective information into the bank and credit card accounts within the Quicken program.

 

I tested the program on the past four weeks of bank and credit card data on my bank site and the process worked very well. This program meets my needs and will permit me to use Quicken 2014 Home and Business software indefinitely into the future.

 

Here is the key point and H.I.G.Capital should take note.

 

They have created significant disruption to the loyal Canadian customer population with the Quicken 2017 mandatory subscription strategy.

 

However, I would speculate that the ability to download bank data into the program is a significant feature for many users, that historically has been linked to a three year renewal cycle when that feature, for a product year, expires.

 

Improvements to the program itself have historically been insignificant.

 

So if there is an alternative that maintains access to the bank data feed, why buy a current version of the program at all?

 

I mention this because I would never have looked for an alternative had the current three year cycle and desktop version of the program been retained by Quicken.

 

I was not unhappy to renew the program every three years for the data connectivity. It seemed like a fair price and it supported Quicken.

 

But the shift by Quicken to an extortion model in 2017 that holds my data ransom and triples the price of the service proved a tipping point for me.

 

The decision for me was simple and I purchased the conversion program for $99 US.

 

I am not advertising this program. This is not the forum for that. I just mention that it can be found with a rudimentary Google search and that it is effective.

 

Through their greed and heavy handed strategy, Quicken (and H.I.G Capital )have lost my revenue stream.

 
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Grands Kids

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I completely agree with your comments including the use of a conversion program. Unfortunately my google searches are not revealing this $99 program. I understand your reluctance to name the program, but perhaps you can assist with the search term to use in google to locate this program. I like that you have tested it .
As a long time user I am also not renewing my 2014 Quicken. I would rather give my money to a more honourable company and not be held hostage.
(Edited)
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splasher, SuperUser

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@Grand Kids

See gmalis1's post early in this thread at this link:

https://getsatisfaction.com/quickencommunity/topics/quicken-inc-should-reverse-its-decision-to-chang...

You may have to scroll up a little to find it.
(Edited)
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gmalis1

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My choices:

1 For Mac...Banktivity 6 or See Finance.

2 For Windows...Moneydance.  MoneyWiz was second, but was a complete stop because at this time they don't handle any investments

3 Cloud based...use Mint and purchase MintToReport to import your Mint .csv file and create just about any report you can imagine.  Unbelievable customization options. 

4 Continue using your unsupported version of Quicken, manually enter transactions or purchase a .qfx/.ofx convert to .qif and import your .qif file transactions that way.  Then use Netstock to import security prices into Quicken.

5 Use an Excel spreadsheet.  If you use Windows, xlyourfinances is an unbelievable comprehensive ready made template.  
(Edited)
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QPW

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@ gmalis1 I believe Grands Kids is looking for a conversion program, not another personal finance application.

Note I have no idea which program that B Masterson bought for $99, there are a number of them out there.  Querying for things like Import QIF, or CSV to QIF should get you some.  Or even looking through the FAQ list on here.

I would point out for the Canadian users, that if your financial institution supports downloading transactions in a QIF file, you don't have to do anything special.  Unlike the US version that has a "GUI block" you have to workaround (also mentioned in this sites FAQs) to get the transactions into the correct account, the Canadian version has no restrictions on importing QIF files.
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gmalis1

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OK, lets not beat around the bush.

The file conversion to .qif is ImportQIF by one of our Quicken superusers, QPW (QuickenPerlWiz)

It's $17.00 US.
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Grands Kids

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Think I found the conversion program that B. Masterson was referring to:
ProperSoft Inc.
$99 for all converters, less if you need only one.
This will likely be my solution. Another small step or two in the process but worth it to be rid of Quicken.
My TD bank does not have qif downloads so this may work. Tried QuickenPerlWiz already and didn't work properly for me.
(Edited)
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QPW

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Well, I think I will take this opportunity to say that I think this will be my last post on this forum.  If they don't kick me out of the beta I will probably still be there.
And of course people can reach me on my website.

I have been thinking of stopping for a long time, I just really don't like reading about everyone's problems any more (mostly because for the most part the questions have either been answered endlessly or because there is in fact nothing we "other users" can do).

Also I have and the (FAQ listing) have been skating the good graces of the moderators for way to long with responding to these kinds of queries.

But I will leave Grands Kids with one thought, if something isn't working for you, maybe you should ask for help.  (at the appropriate place).
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gmalis1

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I think ALL the superusers should stop posting on this community.

Let Quicken Support handle their support questions themselves...not other users.

It's ridiculous.  Great for Quicken though...they get unpaid "employees" to answer support questions
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B Masterson

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@Grands Kids

Nice forensic work!!  You found my solution!
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essork

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maybe if it was CLOUD based updated with continuous fixes - so i could finally deep six my last remaining WinTel boat anchor
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raz t

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Cash grab from Quicken, taking your data hostage.  

I've been using the program for 15+ years.  So long that its now painfully slow to do any edits on my data.  

Have to reconsider my options.  At the minimum should offer a 3yr buyout or a cheaper subscription model w/o support where the cost equals the cost of the 3yr option/3... 
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KDL

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Thinking about the subscription model, I suppose it depends on the price.  If the price of an annual subscription is 1/3 the price of the current model in which the product works for 3 years, then I suppose I'll buy it.  It's just a different payment plan.  If the price of an annual subscription is equal to the price of my current model, then the price has just tripled, but for what incremental value? 

@Quicken rep, what you're reading from us loyal users is that we barely tolerate the 3-year model today; we don't get enough improvements.  So if your plan is to triple the price for the same improvement pace, you'll have a revolt on your hands.  Your investors' plan will backfire if we all find a different way of managing our money.  Don't think it can't be done. 
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gmalis1

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Here's what most of us take away from the already in use Quicken Canadian annual subscription plan:

The subscription will most likely be less than paying retail (the price listed on the Quicken website) for a new year version.

But the subscription will most likely be more than the discounted price you can get at Amazon or Costco.

And of course, the big rub...you'll have to pay every year.  So those users that only upgraded every three years to continue downloads, will now be paying every year.

Let's just throw some numbers around.  

Quicken Deluxe is normally $75 from the quicken.com site.  Right now, it's actually on sale for $45.  On Amazon, Quicken Deluxe is $40.  I think we can all agree that the subscription price certainly won't be $25 a year!

So, if you bought Quicken Deluxe EVERY year, the three year outlay would have been $225.  If you bought it from Amazon, you'd have paid $120.

If you update every three years, you paid $40.

If Quicken prices Quicken Deluxe at $60, you'd HAVE to pay $180 in those three years.  On Amazon, that would have been $120.  Or if you update every three years, you would have paid $40.

That's a large increase in what you pay for Quicken.  Already you're at four times the amount that most users pay in a three year period.  

But my BIG question is, what's going to happen in 2020 when Quicken 2017 terminates downloads?  Quicken will hold ALL the cards then.  So, will they continue to charge us $60?  Or will you see a gradual increase in the subscription price EVERY year?  Or what's to stop Quicken from charging $100 a year?  Or $120?  Or $150?  Or whatever they want to charge?

Because Quicken will hold us all hostage to THEIR software.  It's either pay up or your data is "dead" and we'll have to move on to something else.

And the "other" side of the coin is, if Quicken has us on a subscription that includes support, updates and upgrades, what is the REAL incentive for Quicken to add ANYTHING new to the product?  They'll have their customers locked in, so why even bother?

Now...this is all speculation on my part.  But remember, Quicken Inc is owned by HIG, a capital investment group.  And capital investment groups have ONE thing in mind...and that's to make money, and lots of it, in a very short period of time for it's investors.

And personally, with the attitude I see from Quicken personnel, including CEO Eric Dunn and his patronizing comments, I don't see any reason not to be skeptical about ANY subscription plan.  

And of course, there's always the "doomsday" plan...where Quicken Inc goes bankrupt and because our Quicken/Intuit ID is linked to Quicken servers and required to open Quicken, what happens if those servers go "dark"?  EVERYONE from Quicken 2014 on will be unable to use the product.  
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phil

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For me, the sticking point is the risk that my file could become read only at some point in the future, either because I do not wish to subscribe at a future date or because of an event outside of my control, i.e. the demise of Quicken for example. I for one will not be playing this game unless I have a guarantee that I will always be able to enter manual transactions going forward.
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Bylo Selhi

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@gmalis1

The crux of the issue isn't the subscription model but rather the forced "read-only" to user data.

There's already a subscription model in effect for many years. The subscription ran for up to three years. But when a user let it lapse they continued to have full access to their data, including manual updates.

IMO there are several issues here, in descending order of importance:

1. Forced "read-only" access to user data when a subscription lapses or Quicken ceases operations.

2. Potential total lock-out to user data if Quicken ceases operations (or if they decide 1. isn't working out well enough and need to crank up the pressure on lapsed users.)

3. Deteriorating product quality. In particular longstanding bugs still aren't getting fixed. 

4. Substantial increase in annual cost of subscription.

5. Quicken's apparent deafness to customer feedback to the above.

Summary: Quicken's value proposition is in steady decline.
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Peculiar_Investor

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Well done. From my perspective that's the best, concise, summary of the main issues I have with Quicken's new model, particularly #1. 
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gmalis1

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Of course, #1 is the MAIN sticking point.

But my reply to the previous post was in regards to pricing...which was HIS concern.

Personally, I think it's a combination of the two..."limited functionality mode" and pricing.

"Read only" access is a complete show stopper for me.  

But the pricing structure and possible future price increases could also be a show stopper for me.  I'm not paying $100-$150-$200 a year for personal financial software.  And once the "cat's out of the bag", so to speak, Quicken Inc can charge whatever they want because all the subscribers will be held hostage to pay up or move on.  

I'd move on. 
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Grands Kids

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This was my reply email to a Quicken 2017 subscription renewal email I received:

---–--------------------------------------------------------------------------------------------------------
Suspicious renewal email received
Today at 1:33 PM

Received a fake email today to renew for Quicken Canada 2017.
I knew it was fake because it wanted to charge me for one year what I previously paid for three years. Also if I didn't renew again after one year they were going to hold my data hostage so I could not add any more transactions.

Just to let you know someone is using Quicken renewals to extort money.
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Bylo Selhi

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This was my reply email to a Quicken 2017 subscription renewal email I received:
Good on you! Perhaps HIG will slowly get the message that we Canadians are "mad as hell, and we're not going to take it anymore!"
(Edited)
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Grumpy

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It is D-Day for Canadian Quicken 2014 users, most of whom were long-time customers, supporters, willing to stay under fair terms.  The robo-emails keep coming from Quicken to renew by today at a *fantastic* 10% discount, still almost 3 times the price. Annually. Forever. With the data lock-down Easter egg if you leave.   Almost 500 votes in this forum, yet the last we heard officially from Quicken was 3 months ago.  This has informed my decision...  Farewell!  Enjoy next year when your US client base gets to know the new you.  

I came here because I was always being asked my Intuit password when getting bank data and wondered if it could be silenced.

Lo and behold I ended up here. After reading and replying to some of these comments I'm glad I did.

I am sorry you guys are/were the beta users for this new HIG/Quicken business model.

After 30+ years it looks as though I will also be a former user.

(Edited)
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B Masterson

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This is my final post addressed specifically to all Quicken 2014 and prior users as of May 31, 2017.

Data Connectivity for my Quicken 2014 program ended May 31, 2017.

I did not renew to the subscription model Quicken 2017.

On June 1, 2017, I downloaded QFX files from my financial institution pertaining to bank and credit card transactions for the month of May 2017.

I used conversion software described in the latest post above by "Grands Kids" , to modify the QFX data to QIF format,and imported the resulting "modified" QIF files into Quicken. 

The same entry, matching and transaction allocation process of bank and credit card data into the Quicken file applied as for the direct QFX file import used previously.

My Quicken 2014 file is up to date! With the conversion program, data connectivity still works! 

@B Masterson

"My Quicken 2014 file is up to date! With the conversion program, data connectivity still works!"

I am wondering if HIG/Quicken are not feverishly working on a patch that will do for ALL versions of Quicken what they are threatening ie.

"1. Forced "read-only" access to user data when a subscription lapses or Quicken"  folds.

Remember the Ransom ware attack not too long ago?

(Edited)
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gmalis1

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That is an issue all the superusers have grappled with...and it's a twofold issue.

1 What happens if Quicken turns on the switch that makes all previous files "read only/data held for ransom" as soon as their download functions and support expires?

As long as you have to provide them with your Intuit/Quicken ID and password, it could happen.  That's why the above ID and password appears to be so intrusive.  You know Quicken is checking to see if you have a valid registered copy of Quicken each and every time you open Quicken now.  And this is presumably in advance of the Quicken annual subscription model.

But I see where this could be used to turn off ALL manually adds to Quicken, if HIG were that nefarious.

2 What happens if Quicken Inc (HIG) goes bankrupt?

All the Quicken servers could potentially become turned off.  And with no verification process when you start up Quicken, you're software won't even open.  

Think about either of those two scenarios for a moment. 

That's why a lot of users, including myself, have downloaded Quicken 2013.  It is the last version available that does not require an Intuit/Quicken ID and password to verify your copy of Quicken.  
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Jonathan

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I am about to try moneydance. I use tags extensively and see that it has that capability. If I can import my Quicken data, great, if not and it works to my satisfaction then I'll start a new file and use it moving forward. I can still open Quicken to look at history. I see that as a better alternative than entrusting Quicken with my existing file that may be locked out to future manual data entry if the servers cease to exist.

Does anyone have any experience with moneydance and care to comment on it?
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splasher, SuperUser

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@Jonathan  Wrong place to be asking/looking for help about other software.  If you continue to pursue this here, they are liable to either close this thread or delete your post.

Please ask for help elsewhere.
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Jonathan

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Sorry. I didn't know that was against the rules here. I don't see any way to edit my earlier post to remove the offending part, otherwise I would.
(Edited)
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Grumpy

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So at this point, splasher, exactly what do you see is the purpose of this thread?  Quicken disregarded our concerns and abandoned us, without the courtesy of a follow-up reply for the past 3 months while this thread raged away.  The community is trying to help itself move forward and discuss options.  I guess I only keep checking here in the hope that their June marketing data shows a painful percentage did not renew and they will pop up with some sort of alternative strategy.  They only needed 1/3 of their Quicken 2014 client base to take the subscription offer in order to break even, so we may not even matter.   

I am really curious to know what the 495 voters for this item did on May 31.  For the record, I let it go. I don't care if they close the thread... after a decade and a half, I am not a customer any more.  But I'll tell you what... if they wanted to offer me a year at the right price point, without the sunsetting functionality at the end of it, then I would still give them a chance while they sorted it all out.  Anyone else?
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splasher, SuperUser

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"So at this point, splasher, exactly what do you see is the purpose of this thread?  "

It is to allow users to express their thoughts on the new subscription plan and vote their opinion, not to discuss alternatives.  You refer to May 31st, that is the date that Canadian Quicken 2014 support was discontinued.  The real test will be this Fall when the next version of US Quicken released. 

You need to remember this is a Quicken forum, not an alternative PFM forum.

You don't go to the Ford forum to discuss the virtues of Toyota Camrys.
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mistertheplague

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You might. I'm a member of Prius Chat, an online mecca of sorts for devotees of the hybrid. Other vehicles are discussed on occasion, even favorably, without censorship. And to characterize the guys who run the site as being Prius partisans would be understating the matter.

Personally, I don't think Quicken Inc. has anything to fear from discussion of alternative PFMs on this forum. Despite its foibles, Quicken is a robust and unique product. Informed discussion of alternatives is likely to be favorable to Quicken, in my opinion. 
I like your attitude. Bravo, mistertheplague!

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