Quicken loses cursor focus

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  • Problem
  • Updated 3 days ago
  • Acknowledged
Cannot toggle or jump from quicken with mouse to other apps without losing cursor focus. Very frustrating and just occurred with latest update. Will not continue to use if this is not corrected. 2015 version
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jim cabral

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Posted 1 year ago

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RogerTheShrubber

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I am having same problem. Extremely irritating!
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Mark Archer

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Just did the upgrade and also have the same problem.
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EmKay

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Yes - same here, and it seems a new problem.
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Roy Levin

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I have this problem too, with the 2018 version.  I go back and forth between Quicken and other apps all the time, usually during data entry, and having to reset the focus every time is extremely annoying.  This worked in Quicken 2017.
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jim cabral

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Sharing the page is an obvious short term work around but does not fix the problem of losing focus. Quicken needs to resolve this issue
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Roy Levin

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If I understand the suggestion, which seems to be to make the Quicken register window and the other app window non-overlapping, it doesn't solve the problem.  Specifically, here's the desired sequence:

With the focus somewhere in a Quicken register entry, type ALT-TAB to switch to the another open app containing text to be copied into Quicken.  Select the desired text, type CTRL-C to copy it, then type ALT-TAB to return to the Quicken register.  Finally, type CTRL-V to paste the copied text where the focus was when the first ALT-TAB was typed.

Unfortunately, in Quicken 2018, the final step doesn't work because the focus has disappeared from the Quicken register, so typing CTRL-V to paste has no effect.  Instead, one must first reselect the desired type-in point in the Quicken register.

I don't believe the arrangement of the windows has any effect on the behavior of Quicken 2018.  Overlapping windows or not, the focus doesn't return to the Quicken register on the second ALT-TAB.

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Jason Short

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Still no resolution to this problem?  Hoe can Quicken ignore this?  Why can't they just send out an update reversing the last update?  I have 2017 and have the same problem, posted on  another thread in September of last year, no answer. 
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Gary L Alford

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Copy / paste has nothing to do with the focus issue.  When I'm toggling between my online bank and Quicken, I have the same problem as everyone else - lost focus.  Which means I have to physically click in the Quicken window to regain focus.  The only way to overcome this is to have two separate monitors so I can read one and work in the other.  This was a problem in the new release of Quicken 2016.  When the concern was noted, it was corrected.  I've mentioned this problem multiple times with the 2018 version, as have many others (obviously) with no resolve.
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TPerk100

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Multiple monitors does not help. I have 3 27 in and when using Quicken on one screen, I cannot hardly keep track of my cursor, especially when going back and forth.
(Edited)
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Lee Ott

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I have the same problem and agree with Roy.  It is "extremely annoying".  I also see that Quicken has not replied to this problem report.  I am in the process of deciding whether or not to upgrade to Quicken 2018 or switch to another product.  I have been a Quicken user for many years and the last few updates have not fixed problems that are obvious.

To Quicken:  Please fix this and other problems being reported quickly or you will lose customers!
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Gene Broadway

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I have this same issue with Quicken 2016.  I look forward to a software update to resolve something that has worked for 10 years.
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theilliniguy

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Come on Quicken!!!!!!!!!!!!!!  This has been an ongoing BUG since 2014 versioning.  Its plastered all over your Installing new version in the past fixed it but 2 months ago, an update broke 2015 version.

So...I laid out $$$$ to buy/rent 2018 and its broken out of the box. Also, the "preferred customer support" that is offered as a Quicken 2018 Premier buyer is really really lame. No answers. Basically didn't even understand with the issue is. You need to offer some time of direct connection with a tier 2 level support person like Apple does for folks investing in their products.

Now PLEASE show us you care about us and answer/acknowledge these posts and tell us your fixing it.

Read your own employee's intro post to your forum : 

Hi All,

Now that we've moved here to our new community, we've got a new way of gathering your feedback on Quicken.  If you previously used our surveys for Quicken Windows or Mac, don't worry--we're still reviewing all of that valuable feedback.  

If you have new feedback on Quicken, please follow these steps:

  1. Go to the Ideas section of the community.
  2. Review the top list of ideas, and see if anyone else has posted it - if they have, open the post and click on "Me Too" so we know which ideas are the most popular (more popular=more likely to be implemented).
  3. If you don't see your idea, add a new post describing your idea--be as detailed as possible, and select the "Idea" topic type.
  4. Keep an eye on your notifications to see if we're planning on implementing your idea.
This process works for both Windows and Mac products.  

That's all there is to it!

Quicken Kathryn
(Edited)
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Linda S

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I would like a fix to the auto focus as well.  In the meantime, here's a little work-around:  ALT-A
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Roy Levin

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Could you please clarify what the workaround is?  Typing ALT-A doesn't seem to have any useful effect for me (and it's not documented as doing anything in the Quicken Help, though of course that wouldn't be definitive).  Thanks.

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Linda S

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ALT-A brings the focus back to the Quicken register after returning to it from another program (ALT-TAB).  It may not return focus to the exact field in the register, but at least you are focused back in Quicken and can tab to the field you need.  Like I said, it's certainly not perfect, but at least you can keep your hands on the keyboard.  I'm running Deluxe 2017. Good luck!
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Roy Levin

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I tried your suggestion.  ALT-A does in fact return the focus to Quicken as you noted.  However, if I was in the middle of creating a register entry when I originally left Quicken to get something from another app (typically copying it in order to paste into the Quicken register), returning via ALT-TAB and ALT-A "finishes" the partial entry, as if I had clicked "Save", and then positions the focus at the start of a new entry.  So I can't then TAB to the field I was working on because I'm in a new, blank entry.  I first have to reselect the old entry so, alas, ALT-A doesn't help much.  I appreciate the suggestion, however.

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theilliniguy

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Quicken support????? Where are you?
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John laPlante

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I'm wondering if I'm having the same issue. If I click on a category or other field like description for a new row, focus is momentarily on the Category but then immediately jumps to the date. I can then pause for a moment and click again on category to get focus where I want. Is this normal? Why would quicken not just focus on what I click on. I'd pay Quicken to fix this issue. Or maybe it is a feature.
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Karl Burkum

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Same problem. Used to work and disappeared with a recent upgrade to Quicken 2017 for Windows. Upgraded to 2018 version, but same (broken) issue. Here is my use case:

1. I collect certain receipts (ATM, online purchase, etc.) in email and I store them in a Gmail folder.
2. Periodically I enter those transactions in Quicken.
3. I open my first "pending" receipt in Gmail.
4. Go to Quick and start my transaction to various vendor - the application will remember my last transaction / category used for that vendor
5. I tab to the amount field in Quicken.
6. I ALT-TAB back to Chrome (Gmail) to look at the amount on my receipt
7. I ALT-TAB back to Quicken
8. THE FOCUS IS LOST ON MY AMOUNT FIELD - I USED TO BE ABLE TO JUST START TYPING THE AMOUNT IMMEDIATELY AFTER RETURNING TO QUICKEN USING ALT-TAB.
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Roy Levin

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I'm with you, Karl.  Evidently quite a few people have workflows, like you and I do, that require frequent ALT-Tabbing between Quicken and another app as we fill in register entries, and this bug disables those workflows.  I sure hope we here from someone at Quicken before I get too old to type. :-)
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Nordin Ka

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This is long debated small bug in several versions and updates from long time ago. It has been fixed in several update/patch but re-introduced when the new patch come. I remember, this year it has been fixed in a release but now, in R15, it coming back.
What I can conclude is, Quicken is very bad at version control and they don't know what the latest source is when doing the fixes. 
Their program is the best but their support is very worst.
(Edited)
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Roy Levin

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Agreed.  Losing updates is a major hazard of forked development, which is almost inevitable when developing a new version in parallel with maintenance of an existing one.  That said, it's a well-known hazard, and any serious software company has to adopt a development methodology to avoid it, otherwise they end up fixing the same bug multiple times.  It isn't easy, but it isn't rocket science either -- just disciplined software engineering practice.
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Mitchell Vardeman

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Slowly but surely their product is transitioning from the best software category to the most defective software category.
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Gary

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Does anyone know of a company that has a program with all the features of Quicken, can import Quicken data, and WORKS?
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David Karlton

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This reply was created from a merged topic originally titled Alt-Tab on Windows 10 loses field focus (Quicken 2017 R14 26.1.14.1).

A recent update to Quicken 2017 seems to have broken Alt-Tab field focus logic on Windows 10. If for example I'm entering an entry into an account, and Alt-Tab to another window and then back again to Quicken, the field that had focus previously has lost focus. I must manually click on the field again with my mouse. Previous versions of Quicken (for many years) kept the focus on a given field. Microsoft Excel has always done this correctly as well, so Alt-Tabbing back and forth doesn't lose focus/selection/highlighting on whatever field had focus originally.
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LBG

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This reply was created from a merged topic originally titled Cursor disappears after each register entry and I must click in the date field to....

Previously, when I pressed ENTER after making an entry In the register, the entry was saved and my cursor moved automatically to the date field of the next entry. After a recent update, the cursor now disappears after each register entry and I must click in the date field to start a new one. This slows down entry of information dramatically, very annoying ... help!!
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Brent

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I too have this same issue with Quicken 2017. A workaround that works for me is once I return to the Quicken window and the focus has been lost, I just press Alt key and hold it down for about a second and the focus will return to the field where the focus was when I switched from the Quicken window.  I hope this can work for someone else.
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Jim Garrison

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That works, but doesn't really improve things much.  I was going to say it requires switching from mouse to kbd, but you're going to do that anyway so I suppose learning to quickly hit Alt+S before typing could improve things very slightly.  Still, Quicken's handling of both display and input seem to be mired in custom low-level code that needs to be ripped out and replaced with standard APIs.  Who remembers Quicken repainting the entire window a dozen or more times on every change?  That may still be happening, we just can't see it due to graphics adapters being so fast nowadays.
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feinhorn

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It’s a workaround for sure and not ideal in any way! Horrible customer service
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Roy Levin

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Alt does nothing for me by itself. Typing Alt+S opens the Spending menu and, for some reason, restores the focus to the partially creating register entry as well, but the Spending menu first has to be closed before typing into the register entry works.  And, the first character typed after closing that menu causes a error sound from Windows and is discarded, but the *next* character typed is then entered at the proper type-in (focus) point.

So, the full sequence for the workaround (for me) is: Alt+S ESC <x>, where <x> is a character that will be discarded.

A pretty ugly workaround, and not a lot better than resorting to the mouse to restore the focus.

This is in Quicken 2018 build 27.1.5.15.

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Heather Toma

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thankfully does not open the spending menu for me, and does put focus (either blue or cursor) back to where I was.  decent workaround, but alt/S is an awkward keystroke.  I have also tried the pop-up register workaround, we'll see which one pans out.  and hopefully this will just get FIXED.......
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Heather Toma

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and as a hopefully helpful follow up, I was able to assign a macro to a key on my keyboard to mimic Alt/S. (open the preferences screen by pressing the "My Favorites "star" " button top center of the keyboard). I used the Web/Home key on my MS natural keyboard, it is one of the keys that allows a macro to be assigned to it .  its a bit of a stretch, but it does seem a little easier than the contortions required for Alt/S.  one odd behavior is that in the "payee" field I sometimes have to click it twice, and for some reason it prefills with my first memorized entry beginning with "S", requiring one "backspace" to erase.  all other fields behave normally.  This is one annoying bug....ugh.....
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theilliniguy

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I suggest all unhappy users dump quicken. Use FREE GnuCash public domain accounting software. I exported Quicken data, imported to GnuCash and never looked back. POS non support product can wither and die.
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Mitchell Vardeman

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This is the best piece of advice I've found on this site.  I've looked for similar functionality with no luck.  I'm going to give this a try!
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TPerk100

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Will GnuCash do a one step update? I have about thirty accounts.
(Edited)
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theilliniguy

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Fairly certain it will. I quit using quicken for that a while ago cuz I can get the whole picture at my banking site now. But I’ve seen enough posts to there support forum email list to believe it does all that.
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Greg Brown

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Didn't work for me, too many accounts. Not nearly the features of Quicken...
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OldGuy555

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Try pop-up registers ( Edit>Preferences>Register>Register Appearance>use pop-up registers ). Works for me.
[Comment: I've been using Quicken since I switched over from Dollars and Sense. That might have been in the '80s on a Mac. I have the impression they rebuilt the app completely a few years back and turned it into something that could run on the web.  I think it deteriorated badly then in quality and ease of use and remains so today. I've found that generally webtrash apps are a big step down from proper desktop/laptop applications. But maybe that's just my impression.]
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Ron .Thompson

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DavidZ, it's a programming bust (a bug) in Quicken. I don't know what programming language they use but, for example, in Visual Basic I would place code in the window's LostFocus event to save the position of the cursor with respect to both the current record and the current control, then on the GotFocus I'd explicitly restore the cursor to the stored position. It's a very quick and easy fix. Whenever code is modified to fix or enhance one thing, it is not unusual for something else to break because of the change, so it's always important to thoroughly test everything before you release a new build. I always worked in a very small shop, so I didn't have a test crew to do that for me, and frankly testing wasn't my strong suit. Occasionally software got out that I had broken, and I always heard about it. It's very embarrassing, so I always did whatever it took to make it right as quickly as possible. Evidently Quicken's development staff has no pride in their own work, or this would have been fixed LONG ago.

Something else I know about the business is that this is the sort of thing that costs the company customers and goodwill, and encourages competition.
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Jaime Simpson

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OldGuy555, you just saved our life!!! :) My husband is so happy the pop-up register fixed the issue. YAY!! :)
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Paul Therrien

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Gonna give this a try.  It appears to be working.  I am always tentative with changing preferences in Quicken because there always seems to be unintended consequences.
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Brent Bickel

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Thank you OldGuy555! It's not perfect, but it works. Note that if popup registers is greyed out you need to set your opening screen to something other than a register. Then you can click it. Thanks also to Don Johnson's post below to fix this: https://www.quicken.com/support/pop-registers-option-unavailable
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Kevin O

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Oh my goodness!! I've been dealing with this annoying issue for a couple years now and wasted so much time moving off the keyboard to the mouse, finding the cursor, moving the cursor, clicking the field, and then forgetting the amount I wanted to enter and having to do it all over again when I Alt-Tab back to my investment site. Using pop-up registers works for me and is going to be an amazing change! Thanks OldGuy555!! As Brent said, not perfect, but a vast improvement. Come on Quicken! Fix this!
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TPerk100

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Pop- Up seems to work for me too. Did not even know it was available. Been using Quicken for about 20 yrs.
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Dewey Cheatem

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Thanks to OldGuy555 for the pop up workaround.  You would think after 10 calls to support they could have offered this as a suggestion. Received and installed an update to the software (2015) yesterday but this did not fix the issue.  This is the second update I have installed since registering the issue with Quicken Support.  
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Jim Egan

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How has this bug not been fixed??? I'm on the latest release (2018 R5.20 Build 27.1.5.20) and this problem persists.  This is a failure in basic user interaction and it is very aggravating.  I understand the couple of workarounds that have been posted but none of them should be needed.  I keep upgrading hoping that it will be fixed, but continue to be disappointed.
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Mitchell Vardeman

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I wish I had all of the money I've spent upgrading Quicken with hopes some of the broken things would actually be fixed; unfortunately, all I find is new functionality that I don't need.
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Glen Bodie

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The popup window, including saving/restoring the window size and position works pretty well, thanks for that. Though, as others have repeatedly said, it really shouldn't be necessary. My remaining concern is that it slows me down because after each change in the popup register window it redraws the main window below it .... whirling circle ... and then I'm back to work.
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Heather Toma

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yes, switching to a pop-up register is a decent (if disappointing) workaround.  I just size it to be the same size it would have been as a dynamic screen. the resizing is usually "sticky" when I switch between accounts, or open other windows such as bill reminders or reports or whatever, but not always. Has anyone noticed that when you are in the "split transaction" screen and alt/tab out and back the cursor keeps focus?  yay at least that, and I guess its because its technically a popup.  now if Q could at least set the default size for opening a register popup to be usable (instead of short and narrow and cutting off a bunch of the columns.....see other workaround above using Alt/S to regain focus in the field. 
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Don Johnson

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To all, I figured out why my "use pop-up register" was greyed out - see this link:
https://www.quicken.com/support/pop-registers-option-unavailable
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Dewey Cheatem

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Confirmed working.  Many thanks

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Pierre

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To enable the "Use pop-up register", it specifically says that you cannot have an account register as the startup location. That's a nonstarter for me.

All those workarounds and still no REAL fix. I have been using Quicken since Quicken 4 (DOS) in 1990. The problem started for me after an update to Q2015. Currently on Q2017 and still awaiting a fix. Insane. Just insane.

The lack of acknowledgment from the Quicken Team speaks volume about their commitment to their user base. Either that or they are totally incompetent. Or both.
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Steve Woodward

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Sigh. I see this has been going on for a while, but here is another plea to maintain the cursor position when you have switched focus to another program and then come back to Quicken. I'm running Quicken 2018 R6.11 2.7.6.11 on Windows 10 Pro. I was excited that with 2018, the cursor is at least where you would expect it to be when you initiate one-step update! This loss of cursor focus sure takes the shine off that.

It is interesting to note that Quicken remembers what field I was in, just no cursor in that field.

Does anyone from Quicken participate in these forums or is it just users whistling in the wind?
(Edited)