Quicken loses cursor focus

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Cannot toggle or jump from quicken with mouse to other apps without losing cursor focus. Very frustrating and just occurred with latest update. Will not continue to use if this is not corrected. 2015 version
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jim cabral

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Posted 1 year ago

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EmKay

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NOT A FIX, but another workaround suggestion...  someone previously suggested holding the ALT key.  That didn't work for me.  Someone else previously suggested ALT+A.  That didn't work for me.  But, once I Alt-Tab back to Quicken, if I press ALT+A that brings up (in my setup) the "Add-on Services" menu.  When that menu opens, if I press JUST ALT again -- the menu closes and I have an active cursor in my transaction, in my last field.  I think this would work with ANY alt key combination that opens a menu.
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Heather Toma

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funny how it works a little differently for each of us... but if I alt/tab back to Quicken, then Alt+A it activates the save (the 'a" is underlined" feature for the row and saves it as is :( I am OBSESSED with figuring this out, LOL.  So after staring at the screen when alt-tabbing, I realized that when the cursor loses focus in the register, it is BLINKING in the new global search box up in the title bar.  I hesitate to even mention this for fear they will disable that AMAZING search box, but THAT is where the cursor reverts to after alt/tabbing out and back in. it is there 100% of the time if there is text there from my last search, and sometimes if the field is clear.  the times the cursor is not in this box, i have no idea where it is, but I'm hoping it is a clue for them to sort out this bug.....
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Pierre

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Clue or not, I don't know. But the Alt-A is a real gem of a find. When in the register, the following sequence works for me:
Alt-Tab to go to another window. Alt-Tab to come back. Alt-A, Tab, Shift-Tab. The Tab, Shift-Tab allows the field where I was to be highlighted again with the cursor visible. Without that, the focus is on the register but you can't tell where.
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Heather Toma

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I was able to uncheck "action items" under "register columns" in the gear wheel for the register, and that got rid of the little "save" button (with an underscored "a" that caused Alt+A to save the current transaction). and now your workaround works for me! yay!  I only have to alt+A after alt/tabbing back in and the cursor is MAGICALLY blinking back in whatever field I was in :) :) :) 
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Pierre

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Ah yes indeed. Unchecking "Action buttons" (not Actions Items), which I never use anyway, removes the need for Tab Shift-Tab. Alt-A is all that's needed. Wow.

I suppose I can train my brain (and fingers) to type Alt-A after Alt-Tabing.
Now I need to go through all my accounts to uncheck Actions buttons.

I only have 49 active accounts in Q, with more hidden (yeah I am not your typical Q user, I have data going back to 1990, all in one file). :-)
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waltricejr

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Alt-S works consistently for me, without the need for tabs or changing settings.
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Heather Toma

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Pierre - if you click the little gear icon at the bottom left of the "register columns" checkbox selection window after unchecking "action buttons" you can THEN select "make all 2-line registers like this" if you are willing to have all the same settings across your 49 (!) registers. 
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Pierre

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Thank you Heather. How did I not think of the "Make all 2-line Checking registers like this"? It's all done now. Thanks.

By the way, Alt-S works without unchecking "Action Buttons" because there is no menu invoked by it (it beeps). Alt-A needed the unchecking because it was used for the Save action button.
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Dewey Cheatem

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Another update today and still no resolution. Very frustrating
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Dewey Cheatem

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Why is this listed as solved?
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Jason Short

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Great question!!
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Dewey Cheatem

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Yet another update with no resolution (2018/R9.30/27.1.9.30) . Can someone please verify that this is still an open issue. This is certainly NOT SOLVED
(Edited)
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Rob Evelyn

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belive me it is still happening
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Dewey Cheatem

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On a call (and screen share) today with support (on another issue) I was advised that development is aware of this bug and is working on it but there is no date for resolution.  Earlier in the call, during the screen share, I showed the support person this forum and was told that the best way to report this (and any unresolved issue) is to do so from within the program. This can be done from the help menu. I have never been told this before so I did this today.

I have called many times to support on this issue.  Initially (and repeatedly) I had to walk them step by step through how to reproduce to problem so that they could see for themselves that this was not unique to my installation.  Also, in the past, I asked for second level support, where the problem was acknowledged and I was told that it was being worked on.  I even went so far as to contact the corporate office where I again registered this complaint.  This resulted in a USA based support return call, where I was told essentially the same thing. 

Do with this information as you please. 

NOTE to the forum admins: If you feel I have written something here that violates the TOS, then please so state and I will happily edit the objectionable language. I do not believe that there is anything here that violates the forums TOS nor reason to delete it or to disabled my account.
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Pierre

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I just spent 45 minutes in a chat with Support, originated from Help --> Quicken Support in the program itself, as suggested by Dewey Cheatem.

At first the agent was asking me if I was using Alt-Tab to navigate within Q (I cringed). So I explained in more details. She tried it in Q2018 Home & Business but did not reproduce it. I gave her the URL to this thread, also mentioning that the problem could be exacerbated by more than 1 display (I have 2 and someone reported having 3).

She is going to file a report with development. She made it sound a fix could come in a patch (I am not holding my breath) but this is far better than what we have seen (or rather not seen before).

I also asked her to have development respond in this forum and acknowledge the bug, and that doing so would go a very LONG way to satisfy users. She understood completely.

So .... here is to hoping. Keeping fingers and toes crossed.
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Jason Short

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Excellent, thanks for the update.
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Dewey Cheatem

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Anyone (any everyone) running a currently supported version of quicken (I can only speak for windows versions) has this problem.  If the representative you worked with was not able to do so it is because they did not understand, follow your instructions or worse.

This issue is programatic and NOT related to anything unique to a specific environment.  For me it started with an update to 2014 and is persisting now in 2018.  I have spoken with support people on several different versions and they all were able to reproduce it (provided the correct amount of amperage was applied to the conversation)

I had this exact same problem on an older version of quicken a few years back.  It too came with an update and then left with a subsequent update.

If the current regime ever gets around to addressing it, it will disappear, with little fanfare but much rejoicing, following a future update.

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OldGuy555

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I'm not a programmer so I can do little else than imagine what might be wrong. Could it be that there is some fundamental design flaw in Quicken that makes it impossible or impractical to fix this problem. Or maybe the "problem" is in fact a patch to cover a security hole they don't want to make public. 
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Karl Burkum

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This is a simple fix. It works as expected when using the Split Transaction pop up. It does not work when using the regular register.
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OldGuy555

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Right. Pop-ups work. But if you're just using the straight register without it being a pop-up (investing registers included), then focus gets lost.
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Ron .Thompson

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As I mentioned in one of these topics a few weeks ago, I contacted the Quicken president's office and was told that it's a known issue, but was listed in-house as a "potential improvement", not a bug. He (not the president, but someone on his staff) promised to elevate it to "bug" so that it would be addressed more quickly. I AM a programmer, Old Guy, and I can tell you that it IS an easy fix. You just have to store some pointers when you lose focus, then restore them when you get it back. The fact that you can switch between registers WITHIN Quicken and not lose your place shows that they are already being stored. It's pretty easy to break something when you try to fix something else, and if you don't test well enough before releasing an update your users can get bit. I know they had some other issues that were even worse, but they didn't effect me, so I don't know if those have been fixed. The fact that this has not yet been addressed makes me suspect that they are putting new features ahead of bug fixes.

Meanwhile, I hate all the open popup register windows, but they are a big improvement over the lost focus. So, I'm just waiting...
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Ron .Thompson

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That's not a problem on my computer.
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Roy Levin

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Jim -- I too have a lot of data, though not quite as much as you.  I find that, occasionally and not very predictably, Quicken gets very slow during transaction entry, sometimes to the point of crashing.  I think this is a symptom of running low on memory, so I've learned to exit the program when it begins happening and start over.  That cures the problem for me -- of course, your mileage may vary.  This seems to happen independent of whether I'm using pop-up registers or not.
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Dewey Cheatem

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A new annoyance, perhaps related, that I did not notice until the last update.  While using the pop up register (the only way I can function with the present bug) now any attempt to activate a menu bar item requires 2-3 mouse clicks.  I believe this came with the last update.  
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Bill Florac

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This reply was created from a merged topic originally titled Double, triple or quadruple click to enter a transaction.

When Quicken looses focus to another application, to get focus back, you can't just switch windows back. You need to double, triple and sometimes quadruple click on a transaction to get focus back. In addition, the focus is nowhere, not even the menu. Even pressing escape does not return focus. This is VERY annoying.

Version R9.34, Build 27.1.9.34, Windows 10
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BHAF

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I'm adding my voice to those annoyed by this problem. Like many of you, it seems, I frequently ALT+TAB between Quicken and other programs to either copy data or just view information in another program. I have used Quicken since the DOS days, and this worked fine for years. For me at least, this problem seemed to start with Quicken 2015, although I am now on 2017.

I consider this a BUG and not a feature request as returning focus to where it was in an application is standard practice, and it in fact worked that way for years in Quicken.

A special thanks to whomever suggested using ALT+S to return focus to the field I left off in - that works for me (with an annoying "ding" sound).

I was hoping that this was fixed in 2018, but that doesn't appear to be the case. If it was fixed in 2018, I would even think about switching to 2018 now because it is such a major annoyance.

Personally, I don't need a bunch of new features. I would rather the "new" non-Intuit Quicken team fix bugs like this and otherwise stabilize and improve the existing features before adding anything too new. I'm personally okay with the subscription model if there is enough value in it, but leaving bugs like this around for years doesn't offer enough value to me.
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skanski

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I submitted a comment under "Help" > "Report a Problem..."
I'm not optimistic.
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Brent Bickel

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Quicken, please fix the lack of cursor focus. On Windows, when you press Alt-Tab, the cursor used to stay in the field you left. This is needed when you are going back and forth between different applications entering transactions. I'm pretty surprised that it wasn't fixed right away given that it was a standard feature on all previous editions going back to at least 2004. The lack of cursor focus is a bug, not a product improvement, and should scheduled for repair!
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Scott MacLean

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This reply was created from a merged topic originally titled Quicken Loses Cursor Focus.

Quicken Deluxe 2018 for Windows 7, (version R9.34, build 27.1.9.34) loses cursor focus anytime I switch to a different tab or program. You have to click on the field you want to use, after returning to Quicken. This problem has existed before in previous versions. It has been fixed before, only to return again and again after an update or new version. Hope Quicken can resolve this issue. Thanks
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EmKay

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Here's a new twist to this problem that we all "love:"  Today, I'm noticing that, if I ALT-TAB to my browser and then back again -- Quicken is moving me to the LAST account that I worked in -- not the account that I'm currently trying to match downloaded transactions in.  I'm in my Amex account, I ALT-TAB to my browser to see what I bought online at Amazon.com, I ALT-TAB back, and I'm in my credit union account, instead of Amex!  WTF??
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Pierre

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I have unfortunately seen this behavior. While in the browser (Firefox), I was using Alt-Left or Alt-Right to go back or forward to a previous web page and forward again. While I was doing that I could see Quicken switching to the previous account I had used and forward again, as if Quicken had also captured the Alt-Left / Alt-Right keystrokes. I have a laptop with an external monitor so essentially 2 screens, so I could watch the browser on one and Q on the other.

Totally insane. How messed up can the handling of focus be for Quicken to capture keystrokes meant for another application. You would think Windows would have to be in on this, but given that I have NEVER seen it with ANY other application, I still believe it's Q acting up.

I just tried it again to be sure (with Q2017 Version R16.2, Build 26.1.16.2) and I reproduced it. Tried both Firefox and Chrome separately, and they both acted on Q. They didn't act on each other. Mind boggling, simply mind boggling.
(Edited)
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Sam

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Just tried this with Firefox and Q2016 Version R15.3 and I'm seeing the same behavior. Embarrassingly bad.
(Edited)
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Dewey Cheatem

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Where are the Quicken "Official Reps".  Not as single comment?
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TPerk100

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I cannot believe Quicken seems to be ignoring their users. I have been a user for 30 yrs and I too am sick of cursor performance.  
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Rob Evelyn

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What incentive do they have to fix it ?  We all keep complaining and using the software... Maybe we should lodge a complaint with the BBB.  Will anyone join me in a complaint  ?
 
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Pierre

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I would. How do we join you in this endeavor?
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TPerk100

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I would too.
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Rob Evelyn

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Lets see who responds.  I will file the complaint if enough people say they will respond to it.  
 
I also have been using Quicken for 20 years.
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Karl Burkum

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Part of CEO email today. Time will only tell. Proof is in the pudding!

Quality
We are also focusing on product quality. With the shift to the membership model, we will continue to have new releases of Quicken each fall (Quicken 2019 coming soon!), but the improvements will already have been delivered to Members in our monthly releases (all members will always get the latest version of Quicken, including 2019 when available.) In addition, our emphasis, particularly on the more mature Windows platform, has shifted from new features to making existing functionality work better. Making Quicken work better involves smoothing out the user experience, improving performance (we have significantly sped up startup for Quicken for Mac and plan to do so for Quicken for Windows in the next few months), and, yes, fixing bugs. I believe this new approach has already enabled us to deliver the best Quicken versions ever, and we will continue to improve from here.
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Pierre

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It seems that the "Quality Letter/Email" from Eric Dunn is issued on a regular basis. Just google for it. It seems like sales propaganda to me, and many others I am sure. All they care about is the subscription model, to ensure continued revenue. What they obviously don't understand, or choose to ignore, is that people will not continue to pay for a mediocre product that gets no bug fixes. So the subscriptions will eventually dry out.
Like many others on this thread, I have Q data since 1990, with one account actually going back to 1987. I bet many of the current programmers at Quicken weren't born yet when some of us started using Quicken. They lack the skills to dig through code that has been written so long ago. It's not easy, I'll grant them that. It's far easier for them to add a new feature than to fix an old one, so they keep adding new features.
So, this email from the CEO is just repeat hogwash in my opinion. I will absolutely positively not buy Q2019 unless someone can confirm that the major bugs are indeed fixed. To be honest I am not holding my breath on that one. I reluctantly went from Q2015 to Q2017 and didn't gain anything AT ALL. But I had not discovered this site at the time. That would have saved me the expense if I had.
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Karl Burkum

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Maybe all of us on this thread should have something like "Prime Day" and all report the cursor losing focus issue using the in-app Quicken Help menu on the same day? Maybe the same day as Prime day - July 16? Call attention to it (yes, yet again), but in a concentrated manner?
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Pierre

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I am not convinced that blasting them on 1 day will do anything. They can simply ignore it, just like they have in the past for individual reports.

However shaming them on social media (Facebook, Twitter, ... whatever), i.e. publicly, would be far more reaching in my opinion. However I am no social media maven to know how to proceed. Anyone?
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Glen Bodie

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I'm sticking with 2015 H&B Canada. Should have stayed with 2012. No new features I need and the price has gone up from roughly 33 $/yr to $90/yr for the set of features I use. Minor change in work practice to deal with the fact that I can't import QFX files anymore. That $90 will increase (of course) and the $33 gets reduced yearly as I continue to use an old version that I paid for one time.
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Dmitri Keating

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I had found the use of Pop-up Registers to be an OK solution to the cursor focus issue.
Quicken updated to version R10.11, Build 27.1.10.11 tonight. Now the registers are no longer remembering their last view settings and open in the upper left corner of the main window every time. Plus during reconciliation the register goes full screen. Or on occasion the register will resize to a smaller window randomly. (Rant Redacted)
(Edited)
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Dewey Cheatem

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Yet another update with no resolution to this issue.

Where are the Quicken representatives who monitor and police this board.  Not as single comment in all these months?
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Jason Short

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LOL, thanks for the Monday morning laugh.
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Dewey Cheatem

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Funnier still, since this new update the pop up window no longer remembers its last size and location.  The functionality is now even worse than it was before. I wish I was in a business with little or no competition. Must be nice
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Rob Evelyn

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you all realize that if Quicken fixed this bug - we would have nothing to complain about...  Thank you Quicken for giving us the opportunity to complain about something. 
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TPerk100

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Another update yesterday to Q17 (Build 26.1.17.1) and problem STILL not resolved. Am a heavy user. This is Very aggravating.
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Michael Eck

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I also have this problem. It's been driving me nuts for too long! Please, please, please fix this.
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Gary L Alford

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I just got off the phone with Quicken Support.  Apparently, no one from Quicken Technical Support has seen these comments (yeah, right).  The agent I spoke with was shocked at all the comments posted to this thread.  He asked other technicians and was told there is a virus on their end and the responsibility to override the virus was for the end users to make sure they have virus protection on our end.  I argued the point stating that a virus on Quicken's end is Quicken's responsibility and to allow a virus to continue for so long without being eradicated and the issue repaired looks bad on Quicken.  There is now a service ticket issued to address the problem.  Ticket number 02070857 if anyone would like to track it.
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Jim Stickney

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That's absolute nonsense. That's someone desperately trying to blame the boogey-man instead of blaming themselves. It's been nearly a year now and they're going to blame a virus? Please.

This is a coding error. A coding error that had been fixed and was working correctly, and then an update caused a regression that has been in the production stream for nearly a year now.

If they're going to make us pay for Beta software, then they ought to at least provide a proper bug tracking database.
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Bruce Crane

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Amen brother!
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Gary L Alford

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That was precisely my argument with the tech which is why we now have a case number (for all the good it will do).  We'll see.
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Michael Eck

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Where can we track it?
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Michael Eck

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LMAO!
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Dur

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I'm not a tech person but I know the solution should be simple to fix for a competent tech person. It has been too long that the problem has been clearly identified. Just pay someone in programing to fix it.
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EmKay

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This thread is getting long, and I don't mean to hijack it -- but besides the annoying "my cursor is not where I left it when I return from alt-tabbing away" problem, I'm also now experiencing, at least occasionally, a problem with quicken actually OPENING A DIFFERENT ACCOUNT when I return after alt-tabbing away.  I was in my Amex account, I alt-tabbed to my browser to go to an online shopping account to see what I bought, alt-tabbed back to quicken -- and I was inexplicably back in my money market account, which is the account I was viewing right before I was in my Amex account.
(Edited)
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Pierre

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It is related to the cursor focus bug I think. I experience it too. if I am in the browser window and use Alt-Left or Alt-Right to navigate back or forward, Q will also navigate through the accounts I have been on. It's basically stealing the keyboard keys meant for another app and acting on them. How they managed to screw that one up so badly is mind boggling.

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