On a call (and screen share) today with support (on another issue) I was advised that development is aware of this bug and is working on it but there is no date for resolution. Earlier in the call, during the screen share, I showed the support person this forum and was told that the best way to report this (and any unresolved issue) is to do so from within the program. This can be done from the help menu. I have never been told this before so I did this today.
I have called many times to support on this issue. Initially (and repeatedly) I had to walk them step by step through how to reproduce to problem so that they could see for themselves that this was not unique to my installation. Also, in the past, I asked for second level support, where the problem was acknowledged and I was told that it was being worked on. I even went so far as to contact the corporate office where I again registered this complaint. This resulted in a USA based support return call, where I was told essentially the same thing.
Do with this information as you please.NOTE to the forum admins: If you feel I have written something here that violates the TOS, then please so state and I will happily edit the objectionable language. I do not believe that there is anything here that violates the forums TOS nor reason to delete it or to disabled my account.
When Quicken looses focus to another application, to get focus back, you can't just switch windows back. You need to double, triple and sometimes quadruple click on a transaction to get focus back. In addition, the focus is nowhere, not even the menu. Even pressing escape does not return focus. This is VERY annoying.
Version R9.34, Build 220.127.116.11, Windows 10
I consider this a BUG and not a feature request as returning focus to where it was in an application is standard practice, and it in fact worked that way for years in Quicken.
A special thanks to whomever suggested using ALT+S to return focus to the field I left off in - that works for me (with an annoying "ding" sound).
I was hoping that this was fixed in 2018, but that doesn't appear to be the case. If it was fixed in 2018, I would even think about switching to 2018 now because it is such a major annoyance.
Personally, I don't need a bunch of new features. I would rather the "new" non-Intuit Quicken team fix bugs like this and otherwise stabilize and improve the existing features before adding anything too new. I'm personally okay with the subscription model if there is enough value in it, but leaving bugs like this around for years doesn't offer enough value to me.
Quicken Deluxe 2018 for Windows 7, (version R9.34, build 18.104.22.168) loses cursor focus anytime I switch to a different tab or program. You have to click on the field you want to use, after returning to Quicken. This problem has existed before in previous versions. It has been fixed before, only to return again and again after an update or new version. Hope Quicken can resolve this issue. Thanks
We are also focusing on product quality. With the shift to the membership model, we will continue to have new releases of Quicken each fall (Quicken 2019 coming soon!), but the improvements will already have been delivered to Members in our monthly releases (all members will always get the latest version of Quicken, including 2019 when available.) In addition, our emphasis, particularly on the more mature Windows platform, has shifted from new features to making existing functionality work better. Making Quicken work better involves smoothing out the user experience, improving performance (we have significantly sped up startup for Quicken for Mac and plan to do so for Quicken for Windows in the next few months), and, yes, fixing bugs. I believe this new approach has already enabled us to deliver the best Quicken versions ever, and we will continue to improve from here.
Quicken updated to version R10.11, Build 22.214.171.124 tonight. Now the registers are no longer remembering their last view settings and open in the upper left corner of the main window every time. Plus during reconciliation the register goes full screen. Or on occasion the register will resize to a smaller window randomly. WHAT THE HECK QUICKEN! How hard can this be to get right!!!!