Typed the wrong answer to a security question

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  • Updated 3 months ago
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When I did a One Step Update in Quicken, I was asked to type an answer to an account's security question. I typed the wrong answer apparently. Now, when I do the One Step Update, I simply get the error "The answer to the security question that you entered is incorrect." Clicking on the Learn More link didn't help.

How will I ever be able to update the account again in Quicken?

I am using Quicken R 10 (25.1.10.1).
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Sheila

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Posted 3 months ago

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thecreator, SuperUser

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Hi @ Sheila ,

Which Quicken Year? Do you work with Manual Backups? Have you tried restoring a Manual Backup, to a time before you entered the wrong Backup? Do a Manual Backup, prior to restoring, in case something happens.
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Sheila

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I'm using Quicken 2016. Restoring from a backup created before I got the security question didn't help.
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Kevin Crane

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Same here i have the correct answers but can't try again . it's like that account is locked.