Update failed - Access to file denied - Windows 10 1709

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  • Updated 11 months ago
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Hi,

Just curious if anyone else is having trouble with the latest update for Q2017 (15.1) and if there are any recommended solutions. I've never had a problem updating, but now, whether using the "check for updates" route or the mondo patch, I get the following error:

Access to the path 'C:\ProgramData\Intuit\Quicken\Inet\Common\patch\quickenPatch\w000\base\PDFDrv\acfpdf.txt.tmp' is denied

There is no ProgramData folder, so I'm not sure if that's meant to be a temporary folder or not

I've tried running both as Admin and in compatibility mode with Windows 8.

The only change to my system is updating to the Windows 10 Fall Creators update (1709). Not sure if that's a coincidence or not.

Thanks!
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Tlon

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Posted 11 months ago

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Joe Towery

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Have you tried creating the ProgramData file yourself then running the update. If you can set the file path as to where you want to go, try setting up a file that you name then directing the system to download there.
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Greg the Geek, SuperUser

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ProgramData is a hidden folder. You have to Show Hidden Items in View.
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Tlon

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Thanks.  I ended up figuring out that ProgramData was hidden.  I am not sure what is going on, but I can't drill down into the Patches folder.  I'm told I don't have permission even though my account is part of the Administrator group and I've turned off UAC for this purpose. I can get to the Patches folder, but beyond that I'm stuck.  I can't change ownership or permissions.  I get the following:

 

Trying to change any of the settings/ownership leads to a dead end of the system telling me I don't have permission to make the changes.  I've tried having the ownership inherit on down, but I get a "failed to enumerate objects. Access denied error."
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Greg the Geek, SuperUser

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You can try Unlocker (https://www.iobit.com/en/iobit-unlocker.php) to delete the folder.
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Tlon

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Okay, a little more digging.  What seems to happen is that when the patch or update is run, it creates a new folder with a four-digit number (w1985, w4875, etc.).  The folder has a subfolders (base, patches, etc.) and some of those have subfolders.  For some reason, on each update, the new patch folder is created with permissions that are locked down.  If I restart, I can change ownership, edit or delete them, but the patch itself seems to be locking the folders and denying its own access. I've tried changing ownership and read only status at the top level, hoping it would inherit down, but it doesn't and the patch itself seems to lock the files.  So, no idea.
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Clayton

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This may not help, but then again ...

I long ago created a C:\Temp folder and added it to the Environment Variables Path. I download everything into the Win 10 default Downloads folder under my User Name. Then copy/move the file to that Temp folder and run it from there. Never had a problem operating with this.
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Tlon

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Thanks.  I usually run all downloads from my desktop and have never had a problem either. I'll try the c:/temp route. This is the first issue I've run into with Quicken or any other app, for that matter.  I'm hoping it's just a Quicken issue and not a Windows Fall Creator issue.
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Tlon

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In case anyone is interested, it turns out that after the Fall Creators update, the antivirus software I'm using (Webroot) was causing problems with access to files. I couldn't install anything, including Quicken 2018.  Turning off the antivirus temporarily seems to have solved the problem.