Verification Code Never Arrives

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After proving that I am not a Robot, 3-4 times, if then wants to send me a verification via text or email.  This code never arrives and I can not continue.  However, when I go thru the FORGOT PASSWORD process, it does send me the code to reset password.  I am trying to set up a new account and I can't get past the verification code. Any work around?
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Alexander Barkoff

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Posted 7 months ago

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Quicken Colin, Official Rep

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When you say new account, do you mean a new account through a financial institution inside of Quicken, a new account to link to your data file, or do you mean a new data file?  What version of Quicken are you using?  You put this in the Mac section but didn't not provide a year or release number.  Lastly, why can't you use the email you do get to reset the password.  The credentials used for the file should be the same as the ones you use to get into the site so either process should work.
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thecreator, SuperUser

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Hi @ Alexander Barkoff ,

Do you reason, that you can make changes to your existing Account?
You don't need to create a Brand new Account.



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Alexander Barkoff

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First, and I'm sorry I wasn't more clear.  It's Quicken 2015 for Mac on OS 10.8.6
Nothing I select sends a verification file. Not Text, not email, nothing.
I tried upgrading to Quicken 2017 but I would need to upgrade to newest OS which I am not willing to do since all of my graphic programs work flawlessly now.
The point is, I am trying to add a brokerage account thru Ameriprise Direct 133 which takes me to log on, which I can do, prove I am not a Robot, which I can do, but the final step, Quicken Needs to send you a verification file, Select Text Email or Other. None of it ever comes through. It's the definition of insanity....doing the same thing over and over and expecting a different outcome.
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thecreator, SuperUser

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Hi @ Alexander Barkoff ,

Without getting Quicken 2017, right now, do you have an Acronis True Image Type program that would allow you to image your Hard Drive containing your Mac operating system?

You could image your Hard Drive, then upgrade to the newest operating system and test all your graphics programs in that new operating system. If they work, fine and if they don't work, you can restore the image, but at least you would know for sure.

http://www.acronis.com/en-us/personal/computer-backup/

They have for MAC Computers.

Up to you.

Thought: Does Quicken have complete access through your Firewall?
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Alexander Barkoff

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If its a Firewall issue, it would stop it from sending a code when I did Forgot Password. That worked flawlessly.  A great thought, though. Thanks
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Alexander Barkoff

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If its a Firewall issue, it would stop it from sending a code when I did Forgot Password. That worked flawlessly.  A great thought, though. Thanks
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Alexander Barkoff

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After an hour and 18 min with Quicken Support, and then sent up to Escalation level......Zero.
Uninstall, reinstall, Clear Keychain, etc, etc, it's just not going to happen on my MacBook Pro. Quicken's answer... contact Apple. I have a more simple answer....find different software. 
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thecreator, SuperUser

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Hi @ Alexander Barkoff ,

I'm Windows, not Mac. But in Quicken for Windows, you can Open Quicken, At the top, click Edit, then Preferences.
In preferences, click Intuit ID, Mobile and Alerts. From there, you click Sign in as a different user. Next Window, type Yes to Confirm Sign Out. Then simply Register Quicken again.

I do not know how to do it in Mac.
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Alexander Barkoff

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In Q 2015, this just does not exist. Only update ID or Email and Change Intuit Password. 
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thecreator, SuperUser

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Hi @ Alexander Barkoff ,

Yes it does.

First Open Preferences:



Then:



Thanks to Rick O for the Images.

Now, when you Sign Out, and Register again, you can use the same User ID and a different password.
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Alexander Barkoff

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Here is what my version offers, Version 2.8.9 (Build 28.10686.100, Q2015 for Macbook Pro, OS 10.8.5
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thecreator, SuperUser

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Hi @ Alexander Barkoff ,

Next year, Connected Services stops working on April 30, 2017. See this Article / Faq:  https://www.quicken.com/support/quicken-discontinuation-policy?priorityCode=1348800000

And I believe that Quicken has decided to go Subscription for the 2018 version.

See this Idea posted: https://getsatisfaction.com/quickencommunity/topics/quicken-inc-should-reverse-its-decision-to-chang...

You might wish to try Quicken 2017, which is support until 2020 and you have a 60 day Money Back Guarantee.

Quicken for MAC is $40.99 from Amazon.com

https://www.amazon.com/Quicken-Personal-Budgeting-Software-Download/dp/B01M6USTSH/ref=sr_1_5?ie=UTF8...
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Alexander Barkoff

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Problem not solved. Quicken 2015 works flawlessly on my iMAC, also 10.8.6. Updates online accounts WITHOUT having to ask me to prove I am a robot, nor sending a verification code.  It must have to do with the Mac Keychain, even though everything is exactly the same on both machines. Something is just stopping it from reaching out to the server on the MBP.  No more sitting in front of the TV updating my banking. No big deal, but very frustrating.  Thanks to all for your advice. Case closed
(Edited)
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Dennis

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Are you using a VPN on your laptop? I've seen that trigger the "Robot" dialogue before.
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Alexander Barkoff

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No VPN.  Great thought, though. Thanks