Resolved: One Step Update appears non-responsive in Quicken for Windows 2017

  • 3
  • Announcement
  • Updated 2 months ago
  • (Edited)
Some users report that when performing a One Step Update, they are not receiving an Intuit ID password prompt as expected; instead, it appears that nothing happens.  This issue is caused by a recent change in our authentication system; we're investigating, and plan to have this resolved in our upcoming patch release.  

In the meantime, you can use this workaround to fix the issue:

  1. Open Quicken and go to Edit > Preferences > Intuit ID, Mobile & Alerts
  2. Click "Sign in as a different user" and then confirm by typing "yes" - please note that signing out of your Quicken file will remove the passwords from your password vault as a precaution.
  3. When prompted, sign in with your Intuit ID and password; you should then be prompted to change your password meet the new security requirements.
  4. Change your password and log in.  You should now be able to perform a One Step Update.
To be notified when the patch is available, please follow this announcement.
Photo of Quicken Kathryn

Quicken Kathryn, Official Rep

  • 111,400 Points 100k badge 2x thumb

Posted 3 months ago

  • 3
Photo of Quicken Kathryn

Quicken Kathryn, Official Rep

  • 111,400 Points 100k badge 2x thumb
This issue should now be fixed in Quicken for Windows 2017 R3 - you should be able to perform a One Step Update to download the patch, or you can get the manual patch here: https://www.quicken.com/support/quicken-2017-windows-release-notes-updates-and-mondo-patch

Thank you for your patience while we resolved this issue--

This conversation is no longer open for comments or replies.