• How Do we Get Our Tickets When We Have a Reservation ?

    … brought our reservation to the central train station in milan in order to exchange it for the tickets we already paid for. The representative at the counter … (2013-06-21)

    · Solved · 1 reply
  • Using an SNCF Coupon while booking on RE Site

    … , sent to me by SNCF, of about $100.00 value, due to a late train on a previous trip. It says on the coupon that it cannot be used "after the fact". I previously … (2013-09-02)

    · Solved · 2 replies
  • Current rail strike July/Aug 2014

    I believe there is a rail strike in Spain. Friends are due to train from Bsrcelona to Perpignan on Friday. Who do they contact to confirm if their train is going. They are not having much joy over the phone to Bcn rail. They booked via raileurope website. (2014-07-30)

    · Acknowledged · 3 replies
  • Europrail world TAKES MONEY FROM CARD

    day, I have tried to make a booking earlier today for the travel from Madrid to Barcelona on 27th of June. It was made on … and I am going to loose 270 euros without having ANY TICKET. I have tried making a booking for the train on 8:20, 8:30 and 7 … (2013-06-19)

    · Solved · 3 replies · 3
  • Tried cancelling part of my itinerary. No confirmation or indication of cancellation; No refund.

    … time. (The "exchange" tool did not offer comfort class for the new train, so I cancelled and rebooked instead.) However, I have not received a refund; I have not received … (2014-05-06)

    · Acknowledged · 6 replies
  • No View or Choose Button for Reservation

    … to Marseille do not show any View button beside them, and I can't select them in any way - does that just mean the train is full or no more reservations are available? It seems to only be the ones with no transfers - the multi … (2016-05-13)

    · Acknowledged · 1 reply
  • Valid problem

    … , an employee said to us our tickets should be valid for current time because our tickets are valid for all day and he took us 50 euro for each ticket. But we didn't see any validation machine near the train or someone to said to us about valid. What should we do? We did not any information … (2018-02-03)

    Products: Leonardo Express Train

    · Acknowledged · 1 reply
  • Never again

    … ,we were traveling with TGV Lyria from Zuerich to Paris. The train did not show up in Zuerich and we were put in the cars they could find in the area and we were sent to Basel … ,with no water in the washroom,with no A/C.In the bar they had 2 bottles of water for the whole train and it was hot inside and outside.It was the last leg of our european trip and this incident … (2018-07-29)

    · 1 reply
  • Don't take advantage of good, paying customers

    … . On Saturday we took our final trip from Venice to Milan. The train was scheduled at 12:50pm, but we took the earlier at 11:50. On the train, the conductor charged me 50 Euros as a penalty. I asked why, and he told me that I should have filled the date of our travel on the ticket … (2013-06-15)

    · Solved · 1 reply
  • When seat reservations aren't reservations (or how do I keep from being tossed out the door)

    … my girlfriend contacted Rail Europe, with about 10 days to go to our trip and the customer rep. assured her the passes … by others. And of course, Rail Europe's phone support is not working during the day (German time) barring a small window. How do we get our seat reservations … (2014-08-08)

    · Solved · 1 reply
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