• Don't take advantage of good, paying customers

    … . On Saturday we took our final trip from Venice to Milan. The train was scheduled at 12:50pm, but we took the earlier at 11:50. On the train, the conductor charged me 50 Euros as a penalty. I asked why, and he told me that I should have filled the date of our travel on the ticket … (2013-06-15)

    · Solved · 1 reply
  • How can I make a reservation if a have the same pass holder number in a saver pass for 2 adults?

    Hi! Recently a bought a Benelux-France saver pass for 2 people but when a try to make a reservation in the eurail app i can't because it says that has the same pass holder. I would appreciate help please URGENT (2017-05-19)

    Products: TGV Trains (France)Eurail Benelux-France Pass

    · Acknowledged · 3 replies
  • France rail strike

    I have bought e-tickets for this Thursday and want a refund for the 5 tickets because the French rail strike will prevent us from reaching our destination. Please guide me thru the process. (2018-07-16)

    Products: SNCF Trains (France)

    · Acknowledged · 8 replies
  • When seat reservations aren't reservations (or how do I keep from being tossed out the door)

    … my girlfriend contacted Rail Europe, with about 10 days to go to our trip and the customer rep. assured her the passes … by others. And of course, Rail Europe's phone support is not working during the day (German time) barring a small window. How do we get our seat reservations … (2014-08-08)

    · Solved · 1 reply
  • Bait and switch for premium ticket purchase

    … and private bathroom W/shower. I along with the rest of the passengers in that train car did not receive that accommodation despite paying for it. I submitted a claim … several times, (even as recently as last week) and was told that Rail Europe is awaiting a response from the train operator (City Night Line) and cannot do anything until they receive … (2014-10-23)

    · Acknowledged · 1 reply
  • Injustice

    … that the taxi driver didn't have personalised receipt? Was it our fault that your train was late more than 3 hours and while we were on time? Do you think its me who produced this receipt at home … : Gare de départ : - Gare d'arrivée : Date et heure de départ : N° train : Dossier Voyage : Prix total : Bonjour … (2018-10-16)

    · Acknowledged · 1 reply
  • Rail Protection Plan

    … a refund except for the Paris- Brussels part of the trip where only 50% was refunded. Subsequently I booked a direct train to Brussels, about ten days later using RailEurope. When I asked for the insurance to cover the unrefunded … (2012-08-01)

    · Solved · 1 reply
  • "Internal error" when attempting to submit a booking

    … existing booking that I'm trying to exchange for the same itinerary the following day. Every time I try to make the exchange, I get the following message: "Whoops! Pardon … (2014-02-17)

    · Solved · 4 replies · 2
  • No link to print@home on confirmation email

    … from Bordeaux to Amiens on the 23rd of April (in 3 days time). I have received the confirmation email but it is missing the print … for my tickets! I have contacted the customer service links a few days ago but am still waiting for a reply. How can I contact someone to get them to send me a new confirmation email? I found a link … (2014-04-19)

    · Solved · 3 replies · 2
  • Ticket charged, not reserved...URGENT

    … card, and I didn't get my ticket, you don't work on weekends on the Mexico Phone, and I really want to buy that train ticket ! What can I do to get back my money, or to get the ticket … (2015-08-29)

    · Acknowledged · 1 reply
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