• Refund HELP

    … ran into a big problem with a cancelled train which ended up costing us a fortune getting on to the airport by taxi. Any suggestions on how to recoup that $$$? We did have the insurance offered … (2015-06-19)

    · Acknowledged · 1 reply
  • Lost my print at home e-tickets

    During our travels in France, we've managed to lose our print at home e-tickets (tgv) from Annecy to Lyon Airport. Is it possible for us to get these reprinted at the Annecy train station or do we have to find a print shop. Thanks Kate (2015-07-02)

    Products: TicketTGV Trains (France)

    · Acknowledged · 1 reply
  • 3 cities 2 countries too much backtracking

    … . Now, Dijon-Besancon-Montbeliard is easy and it's just local trains and lots of them. But the problem is getting in and out of Italy without the trip taking 10 hours or taking the overnight … (2016-03-26)

    Products: Rail PassReservationsTGV Trains (France)Eurail France Pass

    · Acknowledged · 3 replies
  • US Billing Address not available to purchase at check out

    … to the US site, the options available were not the same, and not at the same price. We would like to purchase these tickets ASAP via the world site because we are leaving in 4 days!! Thanks so much, John (2013-04-23)

    · Solved · 2 replies
  • Rail Pass

    May I book the rail pass or ticket from Paris to Milan, and Milan back to Paris within 4 days or 5 days? Anita Lee (2012-08-17)

    · Acknowledged · 1 reply
  • Date of booking

    … (Holland) on the 15th of may, but the website eliminate thiis day and start from the 19th of may. How can i buy the ticket and if its not possible to do it online … (2013-05-11)

    · Solved · 1 reply
  • Online booking never confirmed - no communication, broken process

    … , as required, and received an email saying that the processing would take 2 days to complete, and that I would received a follow up email. The credit … (2015-07-22)

    · Acknowledged · 3 replies
  • 5 Charges for tickets, site told me that there was error every time I tried to book.

    … cards. EDIT: I spoke to a representative, and I believe it is an error, which will hopefully drop the charges. I will update in a couple days, once my account … (2015-04-14)

    · Acknowledged · 3 replies
  • Flight interruption - Site down - unable to exchange ticket - please advise

    … and because it was down for maintence I was unable to. Surely this warrants a refund but I have been emailing and calling for the past two days and no one picks up on and no response via email. Please advise … (2016-05-01)

    · Acknowledged · 3 replies
  • Error interno en nuestro sitio web

    … are allways busy,(seems to me they're not even working, it doesnt matter the moment of the day I try It allways gives you the same voice message: "por el momento … (2013-04-17)

    · Solved · 6 replies
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