• Glitches with printing prepaid tickets at self serve kiosks in Italy

    … could not be accessed for another 20 minutes. She never was able to access, kiosks still not working, had to get on train with e-mail only. Nice conductor gave us the OK, told us to print at our connection … ) code. Well, our e-mail did not include those codes, and the agents could not help, so we had to get on 1 train with e-mail paper only, and another, the agent refused … (2014-10-23)

    · Acknowledged · 1 reply
  • Unable to Book Due to Technical Issue

    "Sorry. Due to a technical issue, we were temporarily unable to process your request. We invite you try again in a few minutes (0190)"; I have been getting this message since afternoon whenever I attempt to proceed with confirmation & payment. I am... (2013-07-01)

    · Solved · 1 reply
  • Wrote Passport information on ticketf

    … the passport information in on a Eurail pass" The Munich Train Station is refusing to stamp the eurail pass … . They say this is a "mistake" on the ticket. I have a 6:30 am train leaving tomorrow and I went to the train station as soon as all parties arrived … (2014-12-22)

    · Acknowledged · 1 reply · 2
  • Booked tickets to Madrid but I've yet to receive them, and I need them for tomorrow. Please help.

    … booked 2 tickets to Madrid through this site over 3 days ago and have yet to receive my tickets in an email. I recieved an email after purchasing the tickets telling me I would get another email I'm the next 3 days but this never came. I went to print them out at the train station and I was told they do not exist. My friend and I need these tickets … (2014-05-02)

    · Acknowledged · 3 replies
  • Unable to enter traveler's middle name in shopping cart. Can I go back and edit the name or should I continue with my order?

    I'm ready to purchase my tickets but am concerned that since the original form I filled out to get my itinerary settled only had space for a first name, and that's what's showing up now in my shopping cart, what about the fact that my name should appear... (2012-03-19)

    · Solved · 6 replies
  • Medical cover

    … to my friend getting sick and ending up in hospital we were unable to catch the train. We both have medical certificates to verify we were in hospital however I'm unsure … (2013-07-29)

    · Solved · 1 reply
  • Medical cover

    … to my friend getting sick and ending up in hospital we were unable to catch the train. We both have medical certificates to verify we were in hospital however I'm unsure … (2013-07-29)

    · Solved · 1 reply
  • Amsterdam Centraal closed Saturday night and no warning!!!

    … Amsterdam on Sept 7, I am in a hotel near Schiphol and take the train to Amsterdam Centraal. I enjoy the city and head … to the station are closed and blocked with red tape. The taxi driver said the train station is closed for track and train work. So I have to take a taxi back to my hotel which cost me 73 euros. This was crap! How come when I purchased a return ticket at the station … (2013-09-14)

    · Solved · 1 reply
  • The rail app doesn't work

    … app that works with wifi never lets you even search for trains. And the one that works without wifi.. Is it accurate? Cause I got on a computer and it said a train that I searched didn't exist so what am I supposed … (2014-08-19)

    · Acknowledged · 1 reply
  • booking did not exist

    … terrible experience with Rail Europe. I made a booking for a train in France but was unable to collect the ticket from the machines … office and was told the booking did not exist. As my train was about to depart I had purchase additional train tickets at the cost of €500 … (2014-10-24)

    · Acknowledged · 1 reply
next » « previous