• Amsterdam Centraal closed Saturday night and no warning!!!

    … Amsterdam on Sept 7, I am in a hotel near Schiphol and take the train to Amsterdam Centraal. I enjoy the city and head … to the station are closed and blocked with red tape. The taxi driver said the train station is closed for track and train work. So I have to take a taxi back to my hotel which cost me 73 euros. This was crap! How come when I purchased a return ticket at the station … (2013-09-14)

    · Solved · 1 reply
  • The rail app doesn't work

    … app that works with wifi never lets you even search for trains. And the one that works without wifi.. Is it accurate? Cause I got on a computer and it said a train that I searched didn't exist so what am I supposed … (2014-08-19)

    · Acknowledged · 1 reply
  • booking did not exist

    … terrible experience with Rail Europe. I made a booking for a train in France but was unable to collect the ticket from the machines … office and was told the booking did not exist. As my train was about to depart I had purchase additional train tickets at the cost of €500 … (2014-10-24)

    · Acknowledged · 1 reply
  • Budapest International Rail departures

    Do you know if the International Rail service has been restored from Budapest Keleti Station? If not, do you know about the other Budapest Stations? Thanks for any help you can offer. Tanya, AAA Travel (2015-09-09)

    · 1 reply
  • Fake "First Class" from Munich to Prague.

    … for 4 people on First Class going from Munich to Prague on May 1. When we got to the train, we were told that it was open seating -- first come first serve anywhere. About halfway through the trip we had to offload … to the Soviet Union -- bleak and no one interested in helping. Finally got the train to Prague. It was packed and we wound up sitting on our luggage … (2019-05-11)

    · Acknowledged · 1 reply
  • We are currently unable to complete the booking for one or more products in your shopping cart.

    … following message... Can someone here help me please? I need to confirm the train ticket then book my hotel rooms... What … one of our Travel Consultants will get back to you within 2 business days by phone or email. At that time, you will be asked to provide … (2012-03-04)

    · Acknowledged · 5 replies
  • Wrong Dates on tickets

    … them with all the rest of our traveling document. BIG MISTAKE, the night we were supposed to board the train, we found out that the our tickets were outdated by 2 days!!! We had to buy new tickets!!! Not double … (2013-07-29)

    · Solved · 1 reply
  • Booking made, not confirmation e-mail received!

    … booking for a train ride to travel from Milan to Rome on April 1st. It has been 11 days since I paid for the booking, but so for I have not received my confirmation email … (2014-03-16)

    · 1 reply
  • Live Chat not available during specified hours

    … a departing train from Germany, but Rail Europe is saying I cannot book if I am already in Europe. I have no phone service … the phone number, I have waited 2 days for a LiveChat, but I have checked 3 times & still no one is available for me. Please do … (2015-06-01)

    · Acknowledged · 1 reply
  • Print at home ticket

    … email with the link to print my ticket would take 1-2 business days to arrive. Why such a long time? By that time, I will already need the ticket in hand--my train leaves in 36 hours … (2015-07-09)

    · Acknowledged · 1 reply
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