• Ticket reservations shipping and handling, how to bundle multiple into one shipping.

    I need to order several reservations on my Eurail Three country scandanavia pass but don't see how to order all reservations together and get one shipping and handling fee. Otherwise it will be $18.00 for each reservation. I do not have the option to... (2013-06-20)

    · Solved · 3 replies
  • Urgent: I did not receive the tickets in my e-mail and I have the payment in mi card.

    Please, I need help because I bought tickets to Florence but I did not receive the confirmation in my e-mail and in the page. I can see the payment in my card. I need to know if I bought the tickets. The situation is urgent. The tickets are for... (2013-08-12)

    · Solved · 1 reply
  • no down blankets and peaceful sleep from Munich to Amsterdam

    We purchased 4 CNL nightline from Munich to Amsterdam tickets from you for 5/11/14. When we showed up at the trainstation in Munich at the proper time we were told there was no 1. class wagon available and had to take the 2.nd class 6-bed cabin that... (2014-06-21)

    · In progress · 3 replies
  • Accidentally bought wrong tickets

    Accidentally bought wrong tickets - Received NO help from Rail Europe. When I explained my problem, I got this completely unhelpful response: "We would like to inform you that unfortunately the tickets are Non refundable, non exchangeable. Hence no... (2015-06-17)

    · Acknowledged · 1 reply
  • How do I find the chat???

    I have a problem with my reservation. My husband and I are traveling together and the site didn't give me a place to select my seat and they booked our trip to Paris from London on two separate cars! How do I fix this? (2017-06-26)

    · Acknowledged · 1 reply
  • Frustrating and Costly Experience with Inflexible Rail Europe

    … to London. So we purchased a return Rail Europe train ticket from Heathrow airport to Edinburgh, Scotland … to see whether we could alter the date/destination of the return portion of the train ticket, or maybe even refund it. I was told that it was non-refundable and only exchangeable for the different … (2018-05-29)

    · Acknowledged · 1 reply
  • Edit my tickets date

    Hi, I bought my tickets from http://www.raileurope-gcc.com I need to edit the dates, how can I do that because the website doesn't have a link or guide for that Thank you Maha (2018-07-14)

    Products: TicketTGV Trains (France)SNCF Trains (France)

    · Acknowledged · 2 replies
  • deeply disappointing expreience

    Horrible customer service. Cancelled a trip because of a family emergency. One ticket should have been refunded but none were. No help from customer service. One of the worst travel experiences I have had and I travel a lot. (2018-08-04)

    · 1 reply
  • Confirmation Code Problem

    … tickets from Brussels to Amsterdam for April 8th at train 9205. It's supposed I will receive tickets by mail … (2012-01-31)

    · Solved · 2 replies
  • Are My Travel Plans confirmed?

    … you to propose alternate options." I have many other bookings dependent on these trains and cannot afford to rearrange my entire travel schedule to accommodate … (2012-04-22)

    · Solved · 3 replies
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