• My friend's country of residence is not on the drop down menu

    As I was about to pay for our train ticket, I realized that my friend's country of residence (Croatia) is not one of the options from the drop down menu. What do I do, since the information is required to purchase the ticket? (2015-05-07)

    · Acknowledged · 1 reply
  • Pedantic confusing

    I booked a ticket Malaga to Madrid on line after having spent hours realising that different sites sold the same tickets at disproportionate prices. I ultimately chose best first rather than a flexi first believing that I was in first. It was only... (2015-05-15)

    · Acknowledged · 1 reply
  • Booking.error.invalid_ptp_passengers

    Trying to book last trip in itinerary, but keep getting an Error: PTP_Passengers notice. I have no idea what this means nor can I seem to do anything to change it. (2015-05-22)

    · 1 reply
  • Problem with reservations system

    I'm trying to make a reservation - Using a rail pass. The system gets locked in the process of selecting a pass type and I get stuck. (2015-06-13)

    Products: ReservationsTGV Trains (France)

    · Acknowledged · 1 reply
  • No Confirmation Email

    I placed two orders this past week and did not receive any confirmation emails. I booked a train from bern to interlaken, and from bern to zurich. (2015-06-19)

    · Acknowledged · 1 reply
  • Country of Residence / Nationality

    … (UAE) since i couldnt find my country of Nationality. We both have a residence stamp on our passports. Is this valid? because my train tickets are not refundable … (2015-06-22)

    · Acknowledged · 5 replies · 3
  • I need help !!

    I am trying to checkout after booking a round trip between Madrid / Seville but I cannot complete address ect ion for postal delivery as there are no options in the drop box for Australia so cannot complete information . (2015-06-29)

    Products: RENFE Trains (Spain)

    · Acknowledged · 1 reply
  • U.S. citizen living abroad- Can I get my ticket sent to my Japanese address?

    … is poor) and I am trying to complete my booking. However, it seems that I cannot use my Japanese address to send my train ticket to. Should I just use my U.S. address and have my family forward it to me? Also, I can't seem to use the raileurope-world … (2015-07-02)

    · Acknowledged · 1 reply
  • How to travel from Frankfurt to Porto (Portugal)

    … being here in Ukraine are not available for the nearest date. The question is - how to travel to Porto from Frankfurt by train? Where to buy tickets and what will be the price … (2015-07-22)

    · Acknowledged · 1 reply
  • Trying to book tickets, but I can't find Vietnam as a country of residence

    Hi Im Vietnamese. I already have Schengen visa. I'm trying to book train tickets from Paris to Frankfurt but I cant find my country in the dropdown of the country's of residents - Vietnam. What should I do? (2015-08-25)

    · Acknowledged · 3 replies
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