• I've cancelled my payment and its "confirmed" in the page

    I was buying 4 tickets for me and for my family today but i've changed my mind before writing my card codes.. Even pressing the button to cancel, another page appers and it was written that my payment was confirmed and that they would send me an email... (2016-01-29)

    Products: TicketItalo Trains (Italy)Booking Online

    · Acknowledged · 1 reply
  • Payment Error

    Hi, When we try to pay our booking trains from Argentina through Rail Europe page, it appears an ERROR PAYMENT UNCONFIRMED RESERVATIONS, do you know why? Thanks (2016-03-20)

    · Acknowledged · 1 reply
  • Please help!!

    Hello! Sorry about my English, I have a problem, I bought yesterday 10 ticket from Paris to London on the Euro star, but I need to change the date of the tickets, the problem is that I don't know how to do this, and I want know if I have to pay €40... (2016-03-28)

    Products: Eurostar Trains (London - Paris/Brussels)

    · Acknowledged · 1 reply
  • Long wait times for calls.

    I have been trying to call the 1-800 number for RailEurope in USA. I encounter more than 1 hour wait times. As a working person there is no way that I can sit on hold for more than an hour. So, I have requested a call back, but after 3 requests that... (2016-06-22)

    · Acknowledged · 1 reply
  • Booked two tickets but wife and I are not sitting together

    Just completed booking Nice to Florence. Booked at the same time but my seats and my wife's seats are separate. How can we arrange to sit together? (2016-07-16)

    · Acknowledged · 1 reply
  • Forgot Paper Tickets

    I forgot my paper tickets at home in the US but have receipts for every train as well as a scanned version of each ticket. Will this be enough to either have my tickets reprinted or to have them scanned electronically? (2016-08-04)

    · Acknowledged · 1 reply
  • Constant tech error while booking

    … book return train tickets online (Barce-Madrid) from Singapore since last night - have tried at least 5 times now and keep getting a technical … (2016-09-13)

    · Acknowledged · 1 reply
  • How to obtain refund for refundable tickets?

    … friends and I bought refundable train tickets via raileurope-world.com. We would like to refund our tickets but got an error message … (2016-09-16)

    · Acknowledged · 1 reply
  • Finding my itinerary online

    I purchased three tickets on line and have an order number but cannot find my itinerary online and have not received a confirmation or e-tickets. What can I do to locate and print my e-tickets? Please help! (2016-09-17)

    Products: TicketReservationsTGV Trains (France)

    · Acknowledged · 1 reply
  • Countrywide

    I went back and forth on a reservation from Strasbourg to Reims to change the date and time and each time it added another person to the total. The edit only allows one to change the time or date not the number of people and it adds another person each... (2017-03-08)

    · Acknowledged · 1 reply
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