• Problem with reservations system

    I'm trying to make a reservation - Using a rail pass. The system gets locked in the process of selecting a pass type and I get stuck. (2015-06-13)

    Products: ReservationsTGV Trains (France)

    · Acknowledged · 1 reply
  • No Confirmation Email

    I placed two orders this past week and did not receive any confirmation emails. I booked a train from bern to interlaken, and from bern to zurich. (2015-06-19)

    · Acknowledged · 1 reply
  • Country of Residence / Nationality

    … (UAE) since i couldnt find my country of Nationality. We both have a residence stamp on our passports. Is this valid? because my train tickets are not refundable … (2015-06-22)

    · Acknowledged · 5 replies · 3
  • I need help !!

    I am trying to checkout after booking a round trip between Madrid / Seville but I cannot complete address ect ion for postal delivery as there are no options in the drop box for Australia so cannot complete information . (2015-06-29)

    Products: RENFE Trains (Spain)

    · Acknowledged · 1 reply
  • U.S. citizen living abroad- Can I get my ticket sent to my Japanese address?

    … is poor) and I am trying to complete my booking. However, it seems that I cannot use my Japanese address to send my train ticket to. Should I just use my U.S. address and have my family forward it to me? Also, I can't seem to use the raileurope-world … (2015-07-02)

    · Acknowledged · 1 reply
  • How to travel from Frankfurt to Porto (Portugal)

    … being here in Ukraine are not available for the nearest date. The question is - how to travel to Porto from Frankfurt by train? Where to buy tickets and what will be the price … (2015-07-22)

    · Acknowledged · 1 reply
  • Getting error message from my credit card number

    Every time I try to use my credit cards to pay — with two different ones last night and the same two today — it says, "Please verify the number entered for card # 1." I've tried with and without spaces and double checked the numbers. I will try calling... (2015-08-16)

    · Acknowledged · 3 replies · 2
  • Trying to book tickets, but I can't find Vietnam as a country of residence

    Hi Im Vietnamese. I already have Schengen visa. I'm trying to book train tickets from Paris to Frankfurt but I cant find my country in the dropdown of the country's of residents - Vietnam. What should I do? (2015-08-25)

    · Acknowledged · 3 replies
  • At a lost on how to contact RailEurope customer service that can help

    Having issues reaching RailEurope World website. Have not been able to contact anyone since I booked my ticket and saw that the name was incorrectly printed. I'm just in awe that Rail Europe allows 3rd party vendors to use their name and allow sales of... (2015-09-09)

    Products: TicketReservationsThalys Trains (Paris-Amsterdam-Brussels)

    · Acknowledged · 1 reply
  • Refused tickets!

    … to Zellamsee online.I got a confirmation email and I printed it. The problem happened when i was at the train station, they refused my order confirmation( they said there is something wrong) and I had to book … (2015-09-30)

    · Acknowledged · 1 reply
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