• Booked but not received a ticket yet

    … from Paris to Amsterdam at 8 am this morning for the Thalys train set to depart at 2:25pm but we still havent received a ticket … (2017-06-16)

    · Acknowledged · 1 reply
  • Incompetent web design

    Insanity. Could you please explain why someone born on October 14 1990 is not okay in Adult category +26 and neither in Youth category. Who is the incompetent person who designed your website? (2017-06-16)

    Products: ReservationsTGV Trains (France)

    · Acknowledged · 1 reply
  • Rail Europe won't let me book Zermatt to Paris

    … attempting to book a train from Zermatt to Paris for 2 passengers. When I click "buy now" on the itinerary I want and fill … (2017-06-30)

    · Acknowledged · 1 reply
  • Payment taken no one responding

    I tried to buy a ticket, it looked like it went through but I never received a confirmation email. But £106 was taken out of my account by raileurope on the 11th October. I’ve tried emailing them and haven’t had a response. I ended up buying a ticket... (2017-11-25)

    Products: Eurostar Trains (London - Paris/Brussels)

    · Acknowledged · 3 replies
  • Credit card double charge

    Greetings, I bought two Malaga-Madrid tickets on Feb. 8/2018 in Malaga and paid by visa at Terminal CQBE8778. As I requested senior discount, the tickets were cancelled immediately and two new tickets with discount were issued. Back home I see on my... (2018-02-26)

    · Acknowledged · 1 reply
  • I have paper ticket, but left rail pass at home

    … the pass at my friends house. The conductor was understNding and we didnt have a problem; however, he said we may have a problem on other trains. My friend sent a photo of my pass. Do you think a photo will suffice … (2018-04-16)

    · Acknowledged · 1 reply
  • My name pastor EMMANUEL i forgot my code.

    Form bologna tomilano (2018-05-17)

    Products: ReservationsItalo Trains (Italy)

    · Acknowledged · 1 reply
  • Unable to purchase tickets

    … for about 30min, I hung up. Will I be able to get the tickets if I wait till we get to Europe? I don't want to chance not catching the right trains considering we have hotels all paid for in advance … (2018-07-01)

    · Acknowledged · 1 reply
  • Can't add to cart

    I am trying to book a train from paris to rome but when I can't seem to add it to my cart it just says your cart is empty and we could not complete your request (2018-07-05)

    · Acknowledged · 1 reply
  • Refund Request.

    … Charles de Gaulle. but there was a national transport strike for the trains systems. I called and I was told to return the tickets for a refund … (2018-08-12)

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