• Credit Card Charged but my Booking was Canceled?

    hello my name is Ali Alkhalifah Yesterday, I booked a ticket through rail europe but today I received an email saying that my booking has been canceled , although I already paid for the ticket and my credit card was charged but no ticket issued . can... (2014-04-29)

    · Acknowledged · 3 replies
  • Swiss Pass 2 for 1 question

    Hi, I just purchased a Swiss Pass 2 for 1 Special you guys were offering. When i purchased it. The Conditions stated it that it must be used by May 31st 2012. I didn't mind this because im Traveling in March. But now when i check your website you have... (2012-03-03)

    · Solved · 8 replies
  • Deduct amount without issuing the ticket

    i donno how such big company doesn't support quickly their customer or reply their request especially when they deduct amount twice from credit card without issuing any ticket (2013-12-06)

    · Acknowledged · 6 replies · 6
  • Wrong Reservation Date

    I thought I made my reservation for the 14th of February from Florence to Milan. But looking at a picture I took once I purchased the ticket I must have accidentally pressed the 15th of february. I can't find anywhere where I can look up my ticket... (2014-01-31)

    · Solved · 5 replies · 4
  • I need to cancel an order I placed

    … screen showed the process time is 2 to 3 business days before the documents can be shipped. My flight departs in 3 business days, which means I might not be able to receive it. I really wish them can just help me to cancel the order since it was placed after 5:30 pm on Friday, and their office … (2014-11-30)

    · Acknowledged · 1 reply
  • Website pop error message during the payment. no confirmation number here.

    Hi, two hours ago, I booked ticket on the website but website pop error message during the payment. Currently, I didn't receive any ticket comfirmation informaiton but the payment seem to be done by credid card. what else I can do? (2014-12-23)

    · Acknowledged · 3 replies
  • I paid but I didnt receive my tickets yet

    I made a reservation and paid by credit card but the site sent me a message that my order just will be finished when I contact the site, however the price is already charged in my crediti card.. what is the problem?! (2015-03-02)

    · Acknowledged · 5 replies
  • Recent Booking - Upgrade Confirmation Issue

    … /28/15 in Premier Class. They are leaving in two days. Last week we upgraded their tickets to Club but I have not received the upgrade confirmation to date and they leave in two days. I have called and been on hold for almost an hour. I finally left my number … (2015-05-11)

    · Acknowledged · 1 reply
  • group booking

    … tickets from rome to venice. When i tried booking about 5 days ago, i was told that this is now a group booking, so i was supposed to send some info and then wait … and it was artgsa@alrostamanigroup.ae, so its an office in U.A.E. i''l wait for a couple of days, if i don't get any reply, is there any number i can call? Thanks and regards, Nishant Nagdeve (2015-05-30)

    · Acknowledged · 1 reply
  • Website says error but charged to my account anyway

    Last week I tried to book my resverations on Rail Europe but everytime I tried to pay it wouldn't accept my credit card and said I needed an international card etc. But i checked with my card holder and it said that the transation did go through. By this... (2015-09-04)

    · Acknowledged · 1 reply
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