• Refund Request.

    … Charles de Gaulle. but there was a national transport strike for the trains systems. I called and I was told to return the tickets for a refund … (2018-08-12)

  • Refund / Exchange

    Hello... my name is Adrian from Indonesia... Me & my wife bought a ticket from Barcelona to Madrid, and Madrid to Barcelona - https://www.raileurope-asean.com/trai... - but it turns out there is urgent family affair that requires us to change the date... (2019-03-11)

    · Acknowledged · 2 replies
  • # of Tickets/Persons Selection Issue (website glitch)?

    Having an issue where I select tickets for 3 adults but on the checkout page it only shows 1 adult (with pricing for 3). (2019-04-17)

    · Acknowledged · 3 replies
  • Problem with my ticket and account

    I have bought 2 tickets from London king cross to york, I have received a confirmation email, however, my account of raileurope showed that I haven't book anything yet. Is that I didn't successfully buy the ticket or there is a problem with my account? ... (2019-04-27)

    · Acknowledged · 1 reply
  • cancel

    Every time I try to cancel, I click on cancel and refund, enter my email, and confirmation email. When I click check it take me to homepage. (2019-05-14)

    Products: TGV Trains (France)

    · Acknowledged · 1 reply
  • Spain Madrid to Malaga, wifi and first class lounge

    … High Speed train from Madrid to Malaga and tow major issues. One, we bought a first class ticket … (2019-05-27)

  • Got charged 4 times on my credit and impossible to call the customer service

    … is not easy to understand and because of that I got charged 4 times the tickets for trains in Europe. I thought there were a problem because it kept saying that my credit card is not working. I did not receive … (2019-05-27)

    · 11 replies · 4
  • Credit Card Problems with Rail Europe

    My daughter tried to make reservations from Paris to Amsterdam last week, but kept being dropped by the web connection. Rail Europe "authorized" her credit card 5 times for US$119.95, but since no ticket was ever purchased none of the 5 holds on her... (2013-09-12)

    · Solved · 3 replies
  • Booking not finalized but already charged to my credit card

    Hi! I booked tickets last night with the help of a live chat agent. he confirmed my reservation and i proceeded to payment. After having given all the information needed, I got this message: We're sorry, your booking cannot be finalized. I checked... (2013-01-23)

    · Solved · 3 replies · 2
  • Overnight rail pass

    i am leaving for Germany on the 11th and i need two german euro passes overnighted to me before i leave. or is it possible to buy them when i arrive in Germany? (2013-07-09)

    · Solved · 1 reply
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