• Didnt receive tickets in the mail

    … in my mail and the UPS tracking information says that they were left at my door the day after (April 27, 2018). i am a resident of Toronto … (2018-05-25)

    · Acknowledged · 1 reply
  • Website Error

    … but cannot access them due to the website error. I sent you an email 5 days ago and I am still facing the error. I also cannot see my itinerary. Please help ASAP … (2018-07-19)

    · Acknowledged · 3 replies
  • Pass Delivery

    … in a hostel in London right now and I ordered my Britrail Pass a couple of days ago while still in the US, and it was supposed to be delivered yesterday (thursday) to the hostel … (2018-08-10)

    · 1 reply
  • Awful Customer Service

    … Travel Consultants will be contacting you within 2 business days to review the details of and finalize your booking." To this date … (2019-05-07)

    · Acknowledged · 1 reply · 2
  • Web-site issues

    … but have not received confirmation and or e-ticket. We are now running over 4 days. PS the live chat is useless over 1 … (2019-05-30)

  • Accessing Customer Service

    … agents to make simple changes. I have been trying to call your customer service for several days but your call center is not accepting more calls due … (2019-05-31)

    · 1 reply
  • Misspelled last name

    … booked an 8 day Swiss Travel Pass for me and my husband and apparently I slightly misspelled my last name … (2019-06-10)

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