• Cannot get through to customer service!!!

    … as I was waiting for a call back). I need to talk to someone regarding my ticket for French train travel this weekend. I am still in the US until Friday. On April 10 … and May 20th with the Rail Protection Plan. When it became apparent that trains would not be running on May 13th due to the strike, but you all were not refunding … (2018-05-07)

    Products: TicketTGV Trains (France)Rail Protection PlanRefunds

    · Acknowledged · 2 replies
  • Can't Complete Payment

    … button to complete the booking for my train (from Strasbourg to Paris on July 28th) and hotel reservation (for the dates … (2013-06-14)

    Products: ReservationsTGV Trains (France)

    · Solved · 5 replies · 2
  • HELP unable to print tickets rail europe dont send PNR

    … scotland and i have a train tomarrow to england at 6am but rail europe dont send me the PNR and im unable to print the tickets … (2014-04-13)

    Products: AVE Trains (Spain)

    · 1 reply
  • We booked tickets for the City Night Line from Amsterdam to Zurich but our children didn't get a bed. What can we do to change this?

    hello. We just made a reservation for the premier class on the city night line from Amsterdam to Z├╝rich for six. We are traveling with 2 children 4 and 7 years old. The reservation automatically made it only two two people compartment, not three. Where... (2014-04-09)

    Products: City Night Line Trains (Switzerland - Germany)

    Tags: city night line, amsterdam to zurich, amsterdam, zurich, switzerland, netherlands, benelux, night train, point-to-point

    · 1 reply
  • Basic information MISSING

    … read multiple RR websites. All I want to know is what it costs to take a train from Amsterdam to Coulounieix-Chamiers, France. There seems to be no contact … (2013-06-04)

    · Solved · 1 reply
  • Luc you are my only hope!

    … the booking and directions on the Rail Europe site. Could some one help me out. I also need to 3 days later get to London preferably with out going through the Chunnel. Thanks in Advance Jenny … (2013-07-29)

    · Solved · 7 replies
  • Unable to complete booking

    … will review your order and contact you within two business days if there are any changes to your itinerary or if the price … worry, we're working on your request and we will get back to you shortly by email or by phone. My itinerary depends on this train (2012-04-04)

    · Solved · 69 replies · 11
  • AM instead of PM on trip time for roundtrip search between Amsterdam and Aachen

    I'm traveling Amsterdam to Aachen round trip on the same day. I ask for 0700 out and 1900 return. However I always get 0700 for the return trip! Is this broken? (2012-04-28)

    · Solved · 1 reply
  • From Marseille to Malaga

    Hi We are a family of six on a budget and want to travel from Marseille airpot to Malaga by train or coach. Where is it best to look and book with. I can't find it on your website. Thanks Victoria (2013-05-14)

    · Solved · 1 reply
  • why can I not reserve Paris to Venice with my pass?

    … from Paris to Venice within the next 60 days. your system tells me "This train requires the passholder to purchase a seat reservation … in Europe." This is frustrating to read....it seems as though I might not be able to serve a seat even if I were at a train station in Europe! If I were in a station in Europe, would passholder … (2012-04-11)

    · Solved · 3 replies
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