• Travel date (month & date) correctly reflected on ticket? And Eurostar connection from Southampton to Paris?

    My travel date I'd September 11, 2017. The ticket shows 11/09. Is the November 11 or September 9? (2017-08-10)

    Tags: britain, england, eurostar, france, great britain, london st pancras international, london st pancras …

    · Acknowledged · 5 replies
    • … , but I would still recommend allowing yourself at least 1hr40 minutes to make the connection. The Eurostar (London-Paris) is different from other trains in that passengers … once within 90 days of an intended departure date. The Eurostar can sell out quickly, so it is recommended that tickets be purchased … (2017-09-06)
  • Last Name Adjustment Needed

    Hi! need some help and if not by you can you please put me in touch with someone of high power. I made a mistake while booking one of my rail tickets. My name is Quajuan Adams and my girlfriends name is Ramonica Anderson. When booking I made a mistake... (2014-02-19)

    Products: Eurostar Trains (London - Paris/Brussels)

    · In progress · 1 reply
    • … , I see that you have spoken to one of our representatives in Customer Relations. They have contacted Eurostar on your behalf to see if an exception can be made. it is unfortunate that the last name is incorrect … (2014-02-19)
  • Payment taken no one responding

    … October. I’ve tried emailing them and haven’t had a response. I ended up buying a ticket direct from Eurostar so now I just want a refund, but have no reference to quote as I didn’t receive an email … (2017-11-25)

    Products: Eurostar Trains (London - Paris/Brussels)

    · Acknowledged · 3 replies
  • Luc you are my only hope!

    I am flying in to Amsterdam early in November (2013) and I need to get from the airport to our hotel in Lens Lievin. I am having trouble navigating the booking and directions on the Rail Europe site. Could some one help me out. I also need to 3 days... (2013-07-29)

    · Solved · 7 replies
    • … , and then another search for connecting trains from Lens. If you would prefer not to take the Eurostar train through the Chunnel, you could travel from Lens to Calais … (2013-07-30)
  • Unable to complete booking

    I tried to book a train ticket and got this: We are currently unable to complete the booking for one or more products in your cart. We are attempting to issue your tickets as requested. If we are unable to do so, we will contact you to propose alternate... (2012-04-04)

    · Solved · 69 replies · 11
    • … trying to book a eurostar ticket from you guys. but when i had paid for the ticket by visa, i got an error that the verification of your card … (2013-04-08)
  • Chunnel not operating - 7/8/14

    The Chunnel is having electrical issues and may not be running until noon today. I have clients that have tickets on this. What's an alternative if the electrical issues persist? I tried the 800 number but couldn't get a live person. (2014-07-08)

    · Solved · 1 reply
    • … to electrical issues in the tunnel. Please check locally at the Eurostar station to see if your train is running. If it is not running, you can exchange … (2014-07-08)
  • No confirmation email

    I need urgently my confirmation number I bought my ticket to London last Thursday and haven't received the confirmation number so I can print my ticket at the station My trip is tomorrow and I don't know what to do I will proceed legally against RAIL... (2014-09-08)

    · Acknowledged · 6 replies · 2
    • I had to buy another ticket for my trip, in the correct web page EUROSTAR .COM AND OF COURSE THIS ISN't GOING TO STOP HERE ASAP I WILL TAKE LEGAL ACTION AGAINST RAILEUROPE (2014-09-08)
  • Unable to complete booking!

    There is a pending charge on my account but unable to complete booking. I am being given the number to call in the United States but I am already in Europe and trying to book for next weekend! Please help, I cannot call the number given and I have tried... (2015-04-13)

    · Acknowledged · 2 replies
    • Please do not charge me for this booking as the booking was not completed. I have already purchased the tickets through Eurostar. (2015-04-13)
  • Link to print at home missing in confirmation email.

    Eurostar, Paris to London and back. I received the confirmation email but there is no link (in the email) to print the tickets (print@home). What must I do? (2014-04-18)

    · Acknowledged · 11 replies · 3
  • Missing Ticket ?

    … purchased two Eurostar tickets from a travel agent - hate to say this but not sure we received or should have received tickets. either way we do not have tickets in our hands … (2014-08-26)

    · Acknowledged · 1 reply
next » « previous