• Website won't let me book train travel with my RailEurope pass

    … book train travel, I check off the box "I have a rail pass". A new box "Which pass?" pops up. When I click on this, a new box … (2019-04-09)

    · Acknowledged · 6 replies
    • … Gilbert, For trains in the UK, passholder reservations are only able to be purchased locally and are only recommended on trains that take over 2.5 hours. You can purchase the reservations … to York, York to Edinburgh, and Edinburgh to London. For trains in the UK under 2.5 hours in duration … (2019-04-10)
  • System failed to log me in twice in order for me to pay for my ticket and now found I have been billed for 3 tickets on the same train.

    … today (14 July 2103) at 1730 UK time. I selected the journey ticket, added my name and … to pay as a guest. At no point did I request 3 of the same tickets on the same train. On the pay screen the details in the top right hand corned specified the price … (2013-07-14)

    · Solved · 1 reply
  • Travel date (month & date) correctly reflected on ticket? And Eurostar connection from Southampton to Paris?

    My travel date I'd September 11, 2017. The ticket shows 11/09. Is the November 11 or September 9? (2017-08-10)

    Products: TicketEurostar Trains (London - Paris/Brussels)

    Tags: … , south west, south west train, south west trains, southampton, southampton port … international, st pancras international station, st. pancras, uk, united kingdom, waterloo, waterloo station …

    · Acknowledged · 5 replies
    • … to make the connection. The Eurostar (London-Paris) is different from other trains in that passengers must check-in at least 30 minutes before departure … the Tube locally at the turnstiles before boarding. Generally, trains in the UK can be booked once within 90 days of an intended … (2017-09-06)
  • Problem with my ticket and account

    I have bought 2 tickets from London king cross to york, I have received a confirmation email, however, my account of raileurope showed that I haven't book anything yet. Is that I didn't successfully buy the ticket or there is a problem with my account? ... (2019-04-27)

    · Acknowledged · 1 reply
    • … orders that were placed through your account. If you didn't submit the order through your account, then you would not able to view it under your account; nor would it be able to be transferred over to your account. Tickets for trains in the UK are 'print-at-station' tickets. To print … (2019-04-29)