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I’m not happy

and the directions are where?

I went back to iTunes to redownload this app..thinking maybe something happened when I originally put it on, this is one expensive mess! When I went to the app store and trcked down the page to puchaes I hit what I thought would be a guide or instructions on how to use this book app. Not so just found these topics, so where is the instructions? page?? I have a 4 year old grand child very frustrated that only 3 stages and stree stcikers and a menu that doen't do anything is all that come up!!
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  • Dear Linda,

    Thank you for contacting Random House regarding the problems you are experiencing with downloading an App. Please follow the instructions below and let us know if you continue to have this issue. Thank you
    If you are encountering problems with any of our iPhone or iPad apps please try the following:

    Please make sure you have the latest release of our application. To check to see that you have the latest release:

    Go to the App Store on your iPhone/iPad.

    Select updates and then click on the app.

    Select the install button.

    The newest version of the app will install on your device.

    Please try to run your app again.

    If you've installed the latest version of our app and it is still crashing, try restarting your device:

    Press the Hold button (the top button) and the Home button (the circular button on the bottom center of your device) together for a few seconds. The screen will go dark and a red slide button will appear.

    Slide the arrow to the right to fully power down your device.

    Press down the Hold button (the top button) for a few seconds. An apple will appear in the middle of your screen, and then your start page will appear.

    Your device has been rebooted.

    Please try to run your app again.

    If this does not work, and you are running iOS 4, you can try and shut down other apps that are running in the background:

    Double-tap the home button. A tray will appear showing apps that are currently running.

    Shut down these apps by clicking the red "-" sign next to each app. This will free up computing power on your device.

    Please try to run your app again.

    If none of these measures works, please post a message on this board so we can have our engineers review your problem. Please include the following information:

    Application Name

    Description of problem being encountered

    Device type (iPhone and/or iPad)

    iOS Version: To check what version of iOs you're running, go to Settings->General and note the entry for "Version"
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  • iOS 4, and been there done all of that..now what?
    also removed app and reloaded, and yes it is the latest version. We get NO book just the 3 pages of scenes and 3 sticker choices and a non funcioning menu button. same as original download

    My 4 year old igrand daughter is very upset and keeps asking why Nan can't fix it I told her I was waiting for someone from Random House to do just that.
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  • Thank you for taking the time to go through these steps.....can you tell me what app this is happening to? We will look into this issue further.
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  • Barbie Princess Charm School
    sorry thought I had followed a thread that this app was under....
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  • Dear Linda,

    I want to thank you for sticking with us in getting this resolved. There is one more round of troubleshooting we would like for you to attempt. See these instructions below. However, if you this does not work, we would like to have you speak with one of our technical experts. If you would not mind sending your telephone number to ecustomerservice@randomhouse.com we will then pass it along to our person (Scott). Again thank you for your patience.

    Home Screen:
    * Tap Start Reading to enter the book.
    * Tap the Menu Ribbon to access Pages, Stickers, App Settings, and Record Your Own Voice.

    Menu Ribbon:
    * Pages: Tap the Pages icon or drag the Menu Ribbon all the way to the Table of Contents. Scroll through the list and tap on any page to access it.
    * Stickers: Tap the Stickers icon to enter the Little Golden Books Stickers activity (see below for more detail).
    * Autoplay: Turn this option on to automatically turn the pages of the story. This option is only available when the Narrator or My Voice options are on.
    * Sound Effects: Turn this option on to hear sound effects throughout the story.
    * Narrator: Turn this option on to hear the narrator read the story aloud as the words highlight.
    * My Voice: Once you’ve recorded your own voice, turn this option on to use your narration in place of the default narrator.
    * Record My Voice: Tap this button to begin recording the story.
    * Edit My Voice: Tap this button to edit your recording.

    Title Screen:
    * You can customize this Little Golden Books app with your child’s name and picture.
    * Tap the photo circle to add a photograph from your device’s photo album. (If you are using a device with a camera, you can choose to take a new photo.)
    * Tap the box labeled “This Little Golden Book belongs to” in order to type in your child’s name or the name of your family.

    Little Golden Books Hide-and-Seek Challenge:
    * On every page, tap the magnifying glass for a Little Golden Books Hide-and-Seek Challenge. Tap on the correct objects and earn bonus stickers for the Little Golden Books Stickers activity.

    Little Golden Books Stickers:
    * Open the sticker activity by tapping the My Stickers icon from the menu.
    * Tap a sticker to place it in the scene.
    * Tap and drag the sticker handle to rotate and scale the sticker.
    * Tap the X to delete a sticker.
    * Tap the My Stickers tab to reveal the rest of your stickers.
    * Tap the Backgrounds tab to reveal more background options.
    * Tap the Trash icon to clear the scene and start over.
    * Tap the Camera icon to save the scene to your device’s photo album.
    * To unlock additional stickers, play the Little Golden Books Hide-and-Seek Challenge on each page of the story.
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  • please try reading previous comments from me, THERE IS NO START screen it goes directly to scenes on the right, menu that does not respond on the left, so the above will not be possible.
    My next question would be can I delete the program from both my iphone4 as well as my computer then go to purchases on itunes and redownload, assuming (scared to say that word ever) I could resolve this that way?
    My grand daughter knows you are trying to help me resolve this, she begrdgingly returned my phone to me, so I will do as the reminder of your response and send along my home number to the e-mail listed
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  • all better now
    the staff at Random House were wonderful, even called by phone for specifics about what wasn't working on this app, the latest update made it all better, so now a happy grand daughter playing this app. Thank you to the great people I had the opportunity to work with on this. You are the best
    when the grand baby is happy everybody is happy!!
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