Having problems with an iPad or iPhone app? Please read this first!

  • Idea
  • Updated 4 years ago
If you are encountering problems with any of our iPhone or iPad apps please try the following:


  1. Please make sure you have the latest release of our application. To check to see that you have the latest release:


  • Go to the App Store on your iPhone/iPad.

  • Select updates and then click on the app.

  • Select the install button.

  • The newest version of the app will install on your device.

  • Please try to run your app again.


  • If you've installed the latest version of our app and it is still crashing, try restarting your device:


    • Press the Hold button (the top button) and the Home button (the circular button on the bottom center of your device) together for a few seconds. The screen will go dark and a red slide button will appear.

    • Slide the arrow to the right to fully power down your device.

    • Press down the Hold button (the top button) for a few seconds. An apple will appear in the middle of your screen, and then your start page will appear.

    • Your device has been rebooted.

    • Please try to run your app again.


  • If this does not work, and you are running iOS 4, you can try and shut down other apps that are running in the background:


    • Double-tap the home button. A tray will appear showing apps that are currently running.

    • Shut down these apps by clicking the red "-" sign next to each app. This will free up computing power on your device.

    • Please try to run your app again.


  • If none of these measures works, please post a message on this board so we can have our engineers review your problem. Please include the following information:


    • Application Name

    • Description of problem being encountered

    • Device type (iPhone and/or iPad)

    • iOS Version: To check what version of iOs you're running, go to Settings->General and note the entry for "Version"





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    Mark, Official Rep

    • 4 Posts
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    • confident

    Posted 4 years ago

    • 1

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