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I’m confident
Mark (Official Rep) February 01, 2011 16:29

Having problems with an iPad or iPhone app? Please read this first!

If you are encountering problems with any of our iPhone or iPad apps please try the following:

  1. Please make sure you have the latest release of our application. To check to see that you have the latest release:

    • Go to the App Store on your iPhone/iPad.

    • Select updates and then click on the app.

    • Select the install button.

    • The newest version of the app will install on your device.

    • Please try to run your app again.

  2. If you've installed the latest version of our app and it is still crashing, try restarting your device:

    • Press the Hold button (the top button) and the Home button (the circular button on the bottom center of your device) together for a few seconds. The screen will go dark and a red slide button will appear.

    • Slide the arrow to the right to fully power down your device.

    • Press down the Hold button (the top button) for a few seconds. An apple will appear in the middle of your screen, and then your start page will appear.

    • Your device has been rebooted.

    • Please try to run your app again.

  3. If this does not work, and you are running iOS 4, you can try and shut down other apps that are running in the background:

    • Double-tap the home button. A tray will appear showing apps that are currently running.

    • Shut down these apps by clicking the red "-" sign next to each app. This will free up computing power on your device.

    • Please try to run your app again.

  4. If none of these measures works, please post a message on this board so we can have our engineers review your problem. Please include the following information:

    • Application Name

    • Description of problem being encountered

    • Device type (iPhone and/or iPad)

    • iOS Version: To check what version of iOs you're running, go to Settings->General and note the entry for "Version"

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